Question

not receiving text messages

  • 27 August 2021
  • 4 replies
  • 72 views

Userlevel 1

I’ve recently transferred from vodaphone and iPhone to ID mobile & an android. I’m not receiving  text messages from most contacts but am from others. Can anyone help? 


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4 replies

Userlevel 8
Badge +9

Hello @Karen Nagle,

If you still have your iPhone, you could try the iD SIM in that phone and see if you then start receiving SMS messages.

This might not be a good test, because anyone with an iPhone would normally use iMessage to send you text messages, which would not be true if you use your new Android phone.

You could also try the following:

1) Power down your phone
2) Remove the SIM and clean the contacts
3) Wait 15 minutes, reinsert the SIM and power the phone back on.

If you’re still having issues, try performing a network reset.

Android

Settings > General management or System > Reset > Reset network settings

iPhone

Settings > Reset > Reset Network Settings

The network reset will DELETE all saved Wi-Fi networks from your phone, so you'll need to set these up again.

Good luck!

Userlevel 1

I think I’ve sorted it. I put new sim back in iPhone & disabled IMessages & FaceTime as number was still registered to Apple. Phew! 

Userlevel 6
Badge +8

Oh that’s good @Karen Nagle,

 

So is it working in the Android handset when you put the SIM back?

 

Will

Userlevel 1

Yes all good!

Why iD Mobile?