Solved

number not transfering


My old number has transferred for everything except the phone. I’ve gone in to settings and under phone keyed in my old number but it won’t accept it when I save.

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Best answer by andewhite 6 July 2022, 21:06

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2 replies

Userlevel 8
Badge +9

A couple of things to try, firstly:

  1. Turn ON flight mode.
  2. Turn OFF your phone and remove the SIM card.
  3. Wait at least 15 minutes.
  4. Replace the SIM card and turn ON your phone.
  5. Turn OFF flight mode.

If the above fails, try a network reset.
Your phone’s user guide will explain how to perform a network reset.

Anyway, good luck.

Userlevel 7
Badge +4

Hi @Alexandra Harbottle 

 

Have the above suggestions from @andewhite helped you out here?

 

Are you on an iPhone or an Android?

 

Tom

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