Hi I am trying to port my number over to IDmobile but it is telling me my pac code and/or number is wrong? Been saying this for a couple days now and I know I have been entering the details given to me.
Best answer by Will
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Userlevel 6
+8
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Will
Having the exact same problem just now.
Userlevel 7
+7
Hi
Can you check that there are no spaces before or after any text that you are entering?
Also PAC codes are valid for 30 days, is it still within 30 days since this was generated?
Kash
I am having the same problem. Help?
Userlevel 7
+7
Are you getting the same error message?
Are you able to send us a screenshot of the error, you can hide any private information.
Kash
Hi, I am also facing the same issue
Userlevel 7
+7
Can you please confirm the exact error message you are getting?
Kash
Can you please confirm the exact error message you are getting?
Kash
Hi Kash,
Yes, please find below:
“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”
thanks,
Ravi
Userlevel 7
+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Having exact same problem. Number and pac code is correct but saying there is an issue. Been trying for 2 days now.
Userlevel 1
I'm having the same issue with the same message. Is there a fix for it or should I be calling customer service (which I don't fancy at this time of year 😁)??
Userlevel 1
Still not working I am afraid. See below screenshot.
Userlevel 7
+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
I have got exactly the same issue despite checking the details being input
I am also having the same problem please help
Hello. I am also having the same issue with the PAC code.
Userlevel 1
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
I am still in the same situation Kash. Been 6 days and had a few replies a few days ago but nothing since. Can you chase this up please as I need my new phone up and running before I go offshore on Monday.
Userlevel 1
I am having the same problem. Please can you help me.
Thanks.
Still having the same problem can you message
Me too please??
Userlevel 1
Go on to live chat and ask the robot you want to “talk to a person” and they will connect you with customer services. They helped me with it quickly. Thanks.
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