Question

phone cannot receive any mobile calls

  • 22 June 2022
  • 1 reply
  • 29 views

My mobile won't receive any mobile calls. Instead you get the message 'service does not allow access to this number'

I can recieve and send texts

I can recieve calls from landlines

I can make calls to mobiles and landlines

But I cannot receive any calls from mobiles.

 

Is there anyone can help? Getting very frustrated now.


1 reply

Userlevel 8
Badge +9

It sounds like you need an iD agent to look at your network account.

For assistance in real-time, use the iD Live Chat service - if it doesn't work on your smartphone, then try another device like a tablet, iPad or laptop.

You can also chat to iD Mobile using facebook or Twitter.

Only one thing to note - the iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends. Outside these times you’ll get an automated reply.

Good luck!

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Why iD Mobile?