Recently I received a new SIM that’s £12.00 a month for unlimited texts, calls and 100Gig of data. After about a week of using it. My phone no longer makes phone calls. My camera never records with audio anymore but when watching YouTube or Spotify, my audio is clear and working perfectly. My internet connection is perfectly fine with 3-4 bars. Please help?
Hi
Thank you,
Rory
But I don’t understand how videos can work with sound and the audio has been perfect? It also cuts off my calls as soon as I try to make them saying “Call failed” my signal is fine so I don’t think its just a phone issue.
Playing a video uses the speakers in your phone, not the microphone.
Recording with the phone’s camera requires a working microphone.
Have you checked for network problems at your location/s?
Do this using the https://www.three.co.uk/support/network_and_coverage/network_support page.
Good luck.
Hi
I’d recommend the steps
Tom
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