Poor data in Caister on Sea (NR30) and reply shows “page not found”!

  • 4 August 2022
  • 8 replies
  • 128 views
L
Rank
Userlevel 1

I posted a question on the forum asking for help with the dreadful data rate on 3G and 4G in Caister on Sea (NR30). I get a great data rate of c.40Mbps when away from Caister but only 23-200Kbps when at home. I’ve measured this with SpeedTest and Fast with the same results.

A couple of days ago I had an email to tell me that “Good news! Tom has commented on your topic:Very slow data - NR30. (https://community.idmobile.co.uk/topic/show?tid=48794&postid=113110)”. When I click on the link to view the comment, I get a “Page not found” error. I tried the IDMobile community email address to get support but haven’t had a reply.

The data connection is still dismal. Is there a solution to be had please?

8 replies

andewhite
Rank
Userlevel 8
Badge +9

That sounds frustrating @Lazarus.

Have you checked online at https://www.three.co.uk/support/network_and_coverage/network_support for any network problems in your area?

For immediate assistance with service problems, it’s best to contact iD using the online chat service at https://idmobile.co.uk/live-chat.

The customer service team work until 8pm on weekdays - out-of-hours support is by a chat-bot.

You can also leave them a private message on social media on facebook or Twitter. 

Anyway, good luck.

 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Lazarus, according to Three (iD Mobile’s network partner), they are working on the mobile network in your postcode area:

 

L
Rank
Userlevel 1

@andewhite Thank you! You help is very much appreciated.

L
Rank
Userlevel 1

Still no information from iD. It’s like being at a séance; is anybody there?

No reply to forum posts, no help from the ‘bot’ and no reply from the advertised community email address. 
I’ve tried the Facebook page and posted a comment but nothing. The iD spirit world is silent. 
Guess a complaint is the next stop. 
 

 

L
Rank
Userlevel 1

The latest speed tests, both Java and html5 based. All are rubbish.

 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Lazarus, are these tests meaningful given Three are working on the mobile network in your area?

It seems the 4G and 5G network infrastructure is being upgraded, while the 3G infrastructure might be in the process of being decommissioned.

Get immediate assistance with your poor data enquiry using the online chat page at https://idmobile.co.uk/live-chat.

You’ll able to chat with an iD agent if you get in-touch before 8pm on weekdays.

You can also leave iD a private message on social media on facebook (use Messenger) or Twitter (using a Direct Message).

Any private messages on social media left out-of-hours get picked-up when the social media team next start work.

 

L
Rank
Userlevel 1

Thank you @andewhite, the PM route finally did the trick and I got a response from ID. It wasn’t what I expected, as they said that Three has had problems on and off since May and the best solution would be to move to a non-Three provider!

I’ve taken their advice and will be moving temporarily to Voda while I look for a more permanent solution.

Thanks for the help.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Lazarus,

Glad to hear you got a reply in the end and sorry for the delay getting back to you.

We work through replies on the Community from oldest first, however, each time you reply, this bumps the topic to the newest, hence it not being picked up as we wouldn’t have caught up in time.

I was going to say the issue is likely that there’s ongoing work in the area.

We use Three UK’s network for coverage so maintenance work isn’t completed by us directly.

Sorry to hear that it’s going to lead to you leaving us, but we do hope the issues are fixed in the future and maybe see you again.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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