Question

PUK code

  • 2 August 2022
  • 2 replies
  • 258 views

Hello,

 

I need assistance to obtain my PUK code, but the live chat service is unavailable 


2 replies

Userlevel 8
Badge +9

Okay @Jade Keenan, online chat really is the quickest way of getting in-touch with the iD customer service team for a PUK unlock code.

As you’re having trouble using online chat on your smartphone, try using the chat in a web browser on an iPad, tablet or laptop from https://idmobile.co.uk/live-chat

Otherwise, get in-touch with iD Mobile customer service on social media through facebook (using Messenger) or Twitter (by sending a Direct Message).

The iD agents work until 8pm on weekdays.

 

Userlevel 5
Badge +6

Hi @Jade Keenan, the Live Chat service is operational. You may need to log out of Community before accessing it, though.

Alternatively, try contacting the Facebook or Twitter teams

Also, be sure it’s definitely a PUK you need, and not a PAC; a PUK is for unlocking a SIM, while a PAC is for transferring your number away.

 

Thank you,

Rory

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Why iD Mobile?