Hello,
I need assistance to obtain my PUK code, but the live chat service is unavailable
Okay
As you’re having trouble using online chat on your smartphone, try using the chat in a web browser on an iPad, tablet or laptop from https://idmobile.co.uk/live-chat.
Otherwise, get in-touch with iD Mobile customer service on social media through facebook (using Messenger) or Twitter (by sending a Direct Message).
The iD agents work until 8pm on weekdays.
Hi
Alternatively, try contacting the Facebook or Twitter teams
Also, be sure it’s definitely a PUK you need, and not a PAC; a PUK is for unlocking a SIM, while a PAC is for transferring your number away.
Thank you,
Rory
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.