Hi, I’ve just upgraded my phone and used the ID App to switch my SIM to the new one which came with the phone. Unfortunately when I put the new SIM in the new phone, it says “No SIM”. I’ve been through all of the standard procedures on your website. Please can someone assist? With the transfer from my old system, my old phone is no longer working so I effectively phoneless!
SIM card not working
Userlevel 8
+9
Nothing happens in real-time in this forum.
If you don’t want to wait, use the iD Live Chat service to get assistance with this issue.
The customer service team are available 9am - 8pm weekdays, and in addition 9am - 6pm weekends & bank holidays.
Good luck.
Userlevel 8
+9
If you’ve still got your old iD, and if it fits in your new phone, try using the old SIM.
Good luck.
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