I’m currently with ID and have ordered a new ID SIM card with a better deal, I have ordered a phone from a separate company. What do I do to keep my old number? Thanks
Hello
As
You’d need to upgrade your existing SIM only plan you had (for the number to keep) to a new SIM only plan via the app/account on My Account > Upgrade > SIM Only
This keeps the number but changes your plan.
You’ll need to cancel the new plan ordered.
Let us know if you still need help and we can send a message over.
Mohammed
Have I got this right…
You already have a mobile number with ID Mobile and yet you have just purchased a whole new SIM only plan with ID Mobile but you want to move your number from the old account to the new account?
If what I wrote above is correct, you can’t! You need to cancel the new SIM order and do a plan upgrade on your existing account. Then just pop your old SIM in the new handset you purchased elsewhere.
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