I have no way of contacting ID as on the phone they want my mobile number, but I’m yet to receive the new phone. Iv been charged twice for the upfront fee on my new phone.
please help
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Userlevel 8
+9
Hello
If you’re wanting a refund then it might be worth reading the FAQ article about refunds at:
How do I get a refund? | Join the discussion, ask questions, share advice. (idmobile.co.uk)
Good luck!
Userlevel 5
+8
Hello
Have you tried contacting our Live Chat team?
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Please type speak to agent and you will be directed away from the auto bot.
Michelle
iD Mobile
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