Question

Switch not working

  • 23 June 2021
  • 4 replies
  • 29 views

Hi, I've just upgraded and my new handset is a pixel 4, I've followed all the steps and it's not working. Says - can't connect to old phone.

 

Can anyone help.

Old phone is a Sony Xz1 compact


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4 replies

Userlevel 8
Badge +6

Are you trying to copy your data from your old Sony Xz1 compact to the new pixel 4?

Hiya yes, I've followed the onscreen instructions on the pixel 4 and have used cables and quick switch adapter as instructed 

Userlevel 8
Badge +6

You shouldn’t need to use any adaptors or cables...

 

When setting up your new pixel 4 and you’re at the Copy apps & data screen, select “Next” and then select the option “A backup from an Android phone” and follow the instructions.

 

Userlevel 6
Badge +4

Hi @Duane Richard Moran-utan 

When copying all your data across, we advise saving all your contacts and data to your Google account which you will have used on the Sony Xz1 compact. Once you sign in to your new Pixel 4 phone with the same Google account, everything will be moved across.

-Mohsin

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