Transferring my phone number from O2 to ID

I am trying to transfer my number from 02 to ID. I am facing problems.

1. I have not received a welcome email, its been over 5 days
2. I contacted live chat and asked them what my NEW id mobile number is
3. I am entering these details into the form and it says they cannot process it at this time
4. I have asked live chat and they told me they are “fixing” their issue but its been well over 48 hours
5. very disappointed. I thought ID was meant to be good...