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two payments have been taken

  • 22 November 2021
  • 3 replies
  • 13 views

I payed my first  monthly bill payment last week and now its been taken out again I need to get one of the payments refunded back in to my bank as only one should of been taken out and its left my bank over drawn 


3 replies

Userlevel 5
Badge +7

Hi @Melissa971,

We are sorry to hear about this. 

Was one payment taken as a direct debit and the other manually paid?

 

Kash

Yeah the first was manually and the second direct debit 

Userlevel 4
Badge +6

Thanks @Melissa971, if you jump onto the Live Chat team, they should be able to get this refunded for you.

 

Thank you,

Rory

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