Question

Unable to activate replacement SIM/Blocking old SIM

Shirley King
Rank

I need to access live chat urgently.

My phone was stolen last night and I had not registered it with the app (I’m logged in on my other work phone), now I cant as its sending a pin to the phone. No option to send via e mail or a different number.

I have been a purchased a replacement sim. I need to cancel and block the old sim and transfer my number to the new sim

 

2 replies

S
Rank
Userlevel 2

@Shirley King You should be able to contact iD via the Live Chat service without logging into your iD account. You can access Live Chat from the "Help Hub" just to note that agents are only available between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

Tom
Rank
Userlevel 7
Badge +4

HI @Shirley King 

 

Do you still require any help with this? As mentioned by @SamGo you should be able to contact the iD Mobile Live Chat without needing any login, just confirmation of your details.

 

Alternatively you can contact us via Facebook or Twitter.

 

Please let us know if you need any help with this!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?