Hello. I have a new phone and sim. Although it says the sim should be activated already I am unable to make calls/texts. I have tried activating the sim but it says (the given) phone number is incorrect!
please advise! Thank you.
unable to use new phone
Userlevel 1
Userlevel 8
+9
Yeah, all new iD SIM cards should be supplied activated and therefore work when popped into a phone.
You can’t activate an activated SIM, hence it says (the given) phone number is incorrect!
You might need to ask iD for a replacement SIM.
The fastest way to get this sorted would be to use the iD Live Chat service.
To speak to an iD agent, type “talk to a person” after getting connected to chat.
The iD customer service agents work 9am - 8pm weekdays (and 9am - 6pm weekends).
You can also get assistance by contacting iD privately via their facebook page or Twitter page.
Userlevel 1
Thank you I’ll try that :-)
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