Question

Upgrading online problem

  • 28 August 2021
  • 4 replies
  • 61 views
Bec Burton
Rank

I upgraded online, received email to say order being processed, now received email saying order cancelled due to internal security issue.  Spoken to online chat, cannot help but suggest going into a shop! Not acceptable. What do I do? 

This topic has been closed for comments

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Bec Burton,

You could try again to upgrade online, but use a different card when asked for card details.

Good luck!

Kash
Rank
Userlevel 7
Badge +7

Hi @Bec Burton,

Unfortunately if you fail the internal security check we are unable to overturn this.

We would advise visiting a Carphone Warehouse store or waiting 30 days before trying again.

 

Kash

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Z
Rank
Userlevel 1

I thought all the Carphone warehouse stores had shut.

Kash
Rank
Userlevel 7
Badge +7

@Zebidee,

Carphone Warehouse stores within Curry’s are still open.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?