Hi.
I received a letter asking me to sort my bill out. I've tried to log in and view my standing on the whole account but have failed because I don’t know my mobile number.
The letter I received in the post is asking for issue to be sorted in 7 days.
There's an account number on this letter. This number has been of no help so far.
The chats are also requesting for a mobile number for me to chat.
Any help regarding this is appreciated.
+10
Hi
I am sorry to see that you have not had a response sooner. Has your issue since been resolved?
When using our Live Chat service, any phone number can be entered to bypass the need for an iD Mobile one, however the advisors will ask further security questions. Please let me know if you need further help from us here.
Ryan
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