Question

Why am I still paying full price after 24 months of my contract?

  • 14 September 2021
  • 2 replies
  • 41 views

I've finished my contact but still paying full price for it why

 


2 replies

Userlevel 4
Badge

Hello @Memphis14,

This sounds annoying.
What type of contract were you on - was it SIM only, or did you purchase a plan and phone from iD?

Anyway, once your contract finishes you’ll move to a rolling one-month contract.

Have you looked at the following iD community self-help article?

Bills & charges | Join the discussion, ask questions, share advice. (idmobile.co.uk)

Good luck!

 

Userlevel 6
Badge +8

Hi @Memphis14

 

We will have sent you an email regarding the end of your contract approaching and the options available to you (Going to a cheaper SIM only tariff, moving networks, or upgrading). have you checked to see if this has been received? Also worth checking Junk and Spam as it can go there sometimes.

 

Will

 

 

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