Hi there. Any ideas on the following please?
My husband took out a new SIM only contract the other day which works fine in his phone. We also noticed that when putting the SIM card in my own iPhone 7 Plus then wifi calling is immediately enabled and works fine (his phone does not support wifi calling at present). Given that we have relatively poor mobile reception inside our house, this is a big bonus for me, so we decided to get an identical contract for my use and the SIM for that arrived on Friday. However, whilst this SIM works in terms of normal phone functions, wifi calling is NEVER indicated, where as swapping in my husband’s SIM and changing nothing on the phone ALWAYS indicates wifi calling every time. As I said, the two contracts are identical in every respect.
We have tried every possible fix shown on the internet (reset network settings, toggle wifi calling on or off etc. etc.) but nothing works. Is there a possibility that a SIM card could have been sent out that is not correctly set up at the ID Mobile end? I have a tech support ticket set up for this, but don’t know how long it might take to get a response, and I don’t want to commit to porting my old number across until I’m sure that wifi calling is going to work.
