Devices

Find out about the latest devices available and get any help you may need with your device settings

2022 Topics

Vic Chadwick
Civilian
Vic ChadwickCivilian
posted in Device & Phone Support

Rubbish

I agree with other users this new app is not fit for purpose and as a result I shall be leaving ID very soon.Not in the least user friendly.Rubbish in fact 

1
Kash
iD Mobile Employee
2 hours ago
Sid Hernandez
Newbie
Sid HernandezNewbie
asked in Device & Phone Support

Mobile Services Not Working - Customer Payment Helpline

I have paid my recent bill but I have a serious problem when I make calls it automatically forwards me to the customer payment helpline and says that I have paid and up to date with my payments then hangs up. This happens every time I call a phone number, but I’m not sure why it’s doing this if I have paid my bill along with that I am not able to make any calls due to the automated voicemail and not being able to use any mobile data at all.  ID MOBILE WHAT CAN BE DONE TO RESOLVE THIS ISSUE ASAP!!!

3
Kash
iD Mobile Employee
2 hours ago
Shannon Bryan
Civilian
Shannon BryanCivilian
asked in Device & Phone Support

Unable to access account

I have been trying to login to the app and website version of account for a couple of weeks now and nothing is working?? I changed my billing date and updated new address on the app a few weeks ago but now won’t let me log in at all is asking me to create new account ? I want to know how much is left on my contract but there is no where for me to access this information. Keeps telling me my email address is wrong ??? Clearly isn’t as I’m receiving bill reminders to current email addressany help ? 

1
andewhite
Legend
2 hours ago
Farhana Naseem
Civilian
Farhana NaseemCivilian
asked in Device & Phone Support

My sim not working

My SIM was working I changed it to vodaphone but due to some issues I returned to iD mobile, since then it is not working, I have cleaned it too, bit not working. I don't want to change my number and I don't know how to fix it. Who is the best person to ask, or guide me what to do Regards Farhana    

1
Kash
iD Mobile Employee
2 hours ago
tonywyn
Newbie
tonywynNewbie
asked in Device & Phone Support

data

does the date roll over on all upgrades ? thinking of upgrading to samsung A15All so please is there a big difference between samsung A15 4g and samsung A15 5g please?

1
Kash
iD Mobile Employee
2 hours ago
Kevin Broughton
Newbie
Kevin BroughtonNewbie
asked in Device & Phone Support

this is a new phone so how do i turn off safeguard please?

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

2
Kevin Broughton
Newbie
3 hours ago
Darren Kinnersley
Newbie
Darren KinnersleyNewbie
asked in Device & Phone Support

5g

Hi ivs had my galaxy s23 for nearly a year, in that time, I've never had a 5g signal, even though I've been paying for it. How muxh does it cost to cancel my contract so I can move to a decent provider 

2
andewhite
Legend
4 hours ago
ummmben
Newbie
ummmbenNewbie
asked in Device & Phone Support

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks 

1
Kash
iD Mobile Employee
5 hours ago
Dorsetblades29
Newbie
Dorsetblades29Newbie
posted in Device & Phone Support

upgrade

Just upgraded to a new phone placed order via calling ID mobile as couldn't get it to go through via the app. Now find that although charger cable was included I need an adapter ( can only charge via laptop). Also need different SIM card went to Currys yesterday no available staff so got Togo back tomorrow. Why wasn't this offered on the call?

3
Kash
iD Mobile Employee
6 hours ago
A
Civilian
alessiaCivilian
asked in Device & Phone Support

New iPhone 15

Hi! I’m on a sim-only plan with ID, and just got a new phone that I’ve only now realised doesn’t come with a sim tray. Could someone help me figure out how to transfer my plan onto the new phone?Thanks!

2
Kash
iD Mobile Employee
6 hours ago
Dave RJ
Civilian
Dave RJCivilian
posted in Device & Phone Support

help

Hi I have  puk code to transfer my old number can someone assist me please

1
Kash
iD Mobile Employee
6 hours ago
Kirstyanne7685
Newbie
Kirstyanne7685Newbie
asked in Device & Phone Support

manage cap on bill

Been trying to change the cap on my bill, but it just says oops, there's a problem

5
Kash
iD Mobile Employee
6 hours ago
B
Newbie
benrylance23Newbie
asked in Device & Phone Support

No welcome email

I have just joined ID Mobile after switch providers, I used my PAC code to keep my phone number, so far I haven’t received a welcome to ID Mobile email and can not log into the app because my phone number doesn’t work, any ideas on what I’ve done wrong, thank you

4
Kash
iD Mobile Employee
7 hours ago
S
Newbie
smallinder-ballNewbie
asked in Device & Phone Support

switch over

I should have switched over I have sent you my pac code  you have taken your first payment but my old phone number is not working when will you be porting my number over 

2
Kash
iD Mobile Employee
7 hours ago
D
Newbie
Dylan1903Newbie
asked in Device & Phone Support

Phone not receiving texts or calls - cannot log into anything including ID account to seek help

I REALLY NEED TO FIND A WAY TO SPEAK TO SOMEONE PLEASE. I cannot log into my account and cannot use the the help service because it sends a text to my phone which is not receiving texts. I am effectively locked out and my number no longer in service. The inability to speak to someone to fix this is completely insane. Please can someone help me

3
andewhite
Legend
18 hours ago
D
Newbie
Dylan1903Newbie
asked in Device & Phone Support

Has my phone number been cancelled? I can't receive calls or texts (wifi or not)

As the title states - It’s as though my number has been cancelled? (I’ve had this number for far longer than I have been with ID mobile and need access to it in order to access my finances and emails!)   and I cannot for the life of me get through to someone that can help. I've tried logging into my account and it's set up a new one? How/why would they cancell my number?  Any help would be greatly appreciated

0
D
Newbie
19 hours ago
A
Newbie
ArranNelsonNewbie
asked in Device & Phone Support

no service

I’ve tried resetting my data connection it didn’t work I’ve tried logging in and it sent a code to my number but I’m not receiving calls or texts due to no service.. and there is no other way around this 

7
A
Newbie
20 hours ago
Iain Adam
Newbie
Iain AdamNewbie
asked in Device & Phone Support

Replacement Phone

My phone is damaged and will be replaced by insurance, do I need to tell iD Mobile any details of my replacement phone when I receive it?

3
andewhite
Legend
23 hours ago
H
Newbie
hooliganNewbie
asked in Device & Phone Support

No access to Adult site

I have switched my number to id mobile now. I cannot get access to porn sites

1
Kash
iD Mobile Employee
1 day ago
allisaidwas
Newbie
allisaidwasNewbie
asked in Device & Phone Support

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

11
allisaidwas
Newbie
1 day ago
Roy Ireland
Newbie
Roy IrelandNewbie
posted in Device & Phone Support

NO Roaming access in Spain altho enabled VOIGO etc.c

DATA ROAMING ENABLED AND VOIGO SELECTED, and have ensure that my own plentiful data is not restricted. GLOBAL Player is enabled for WiFi AND Data.What else am I missing??

2
Kash
iD Mobile Employee
1 day ago
J
Newbie
JloWildNewbie
asked in Device & Phone Support

Ported number from tesco mobile is unassociated with Sim

Hi there,  Ive had a nightmare setting up my new contract with ID and porting my old number over. It ported on the date expected and a confirmation text received from ID to say it’s complete however I can’t sent text messages. When I looked into it, it seems the number I ported over to this contract is unassociated with the sim and therefore I can’t select it for iMessage nor activate it in my Apple ID account.  I’ve tried everything I can find online. Is there anyone that can help please? Really want to get this sorted as I can’t use my phone if I’m not connected to the internet. 

10
Kash
iD Mobile Employee
1 day ago
Scott McGregor
Newbie
Scott McGregorNewbie
asked in Device & Phone Support

visual voicemail

How do I set up visual voicemail on an ID mobile account for an iPhone? I have called twice and can never get through to someone. There’s also no option on the automated menu when you call the customer service number. 

5
Kash
iD Mobile Employee
1 day ago
Sam Murden
Newbie
Sam MurdenNewbie
asked in Device & Phone Support

website

Hello. Can you please resolve the issues with the website? I have had my services turned off due to not being able to make my payment, thanks to not being able to access the website! I have tried calling to make my payment, but you’ve turned off my services so I can’t even do that! I have been sat in a queue to get on the website for an hour now. Every time it gets down to 5 minutes, it goes back up to 10+ again. Can this please be resolved, as it is increasingly frustrating! Regards, Sam

1
Kash
iD Mobile Employee
1 day ago
Natalija Petrova
Newbie
Natalija PetrovaNewbie
posted in Device & Phone Support

no connection

No connection at all what going on. Plus my partner when I am texting him he receives my text from different number no my.

1
Kash
iD Mobile Employee
1 day ago
Terms & Conditions
Why iD Mobile?