Devices

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2027 Topics

Joseph Phippard
Civilian
Joseph PhippardCivilian
asked in Device & Phone Support

Not receiving validation messages

I am not receiving validation messages from Ring. The issue is with ID Mobile, I also note many customers have had this issue. I changed over 6 Months ago from EE, please help.

1
Kash
iD Mobile Employee
2 months ago
A
Newbie
AppleUser28Newbie
asked in Device & Phone Support

Proof of Barring and Usage

My phone was stolen and I needed Proof of Barring and Proof of Usage for my insurance. It turns out ID blocked the wrong phone intially, a previous phone of mine. My insurance asks that a phone when stolen is blocked within a short time period. As such, i’ve asked for Proof of Usage for my stolen phone and Proof of barring for both of the phones so I can show insurance the error. On the letters insurance has asked that IMEI, Make, Model, Times, Dates, and Gigabytes for the phone on usage and barring documents. Documents were sent to me but with obvious errors - wrong number of GBs and no times. I’ve spent four days waiting for the correct emailed documents and still to no avail. Everytime I’ve had to wait a day to get a single response to an email, in the latest response ID has questioned why I need the correct documents… Can someone just send the correct documents ASAP?

1
Kash
iD Mobile Employee
2 months ago
Chris Steel
Newbie
Chris SteelNewbie
asked in Device & Phone Support

Using UK allowance in Australia

Hi, I will be travelling for 2 months in Australia which I see there are listed AU network providers that can be used for text, calls and the 30GB data allowance.  My question is could I be connected to an Australian network provider while I am there that is not on your partner list and be charged without realising?  Thanks. 

7
Stu G
Newbie
2 months ago
E
Civilian
Ellie222Civilian
asked in Device & Phone Support

urgent switching total confusion

Completed pac request online, confirmed in invoiceThen received transaction code for switching email. Link says it's been used Then received a new SIM cardWill the switch just happen on my current SIM card or do I need to put the new SIM card in ???Totally confused. Switch is today. Tried logging into to my account but it will only accept my new id  number not my switching one. So I can't set this up either.So confusing ????Thank you  

4
E
Civilian
2 months ago
B
Newbie
BethNeichoNewbie
asked in Device & Phone Support

New Sim Card Won't Work

I got my sim and phone delivered today for a Samsung galaxy s23. I have not been with ID mobile before so no need to activate it.  My phone is not registering the sim. The instructions say that the sim has to have the gold metal plate facing up. However, it does not fit in that way, and slides facing up. I can put it into the sim card holder properly with the gold metal plate facing down, however, it days that this would mean it would be put in incorrectly.  I'm wondering if I need a new sim, or if the sim is broken, or if the wrong sim card has been delivered. I know I am using the correct sim type (nano) as that's what the phone is made for.  

6
Tom
iD Mobile Employee
2 months ago
J
Newbie
JulesasoNewbie
asked in Device & Phone Support

Number not transferred over

Bought ID Mobile phone and contract via mobiles.co.uk last week. Put PAC code in at point of purchase and chose 5th Feb as switching date. Mobiles.co.uk emailed to confirm this switch date last week. My number still hasn’t switched from my old O2 account to my new ID Mobile account and if I try to enter my PAC again on my ID mobile app it won’t work. Can someone please tell me what’s happening as I’m going into hospital on the 8th Feb and need it switching before then. Whilst this is going on I’m paying for two accounts still which I’m not happy about. Live agents are always ‘busy’ according to the chatbot so that’s not an option. Thanks. 

4
Kash
iD Mobile Employee
2 months ago
M
Civilian
maisiee.bCivilian
asked in Device & Phone Support

PAC code not working

Hello,  I'd like to purchase a phone contract with ID mobile however my PAC code is not working at the checkout. I don't want to proceed with the purchase if my number isn't set up. My previous provider gave the 9-digit PAC today so it's not expired. I've noticed this is a common issue across the ID mobile community. Can anybody explain why please? How can I fix it? 

2
Kash
iD Mobile Employee
2 months ago
D
Civilian
Darryl HutchinsonCivilian
asked in Device & Phone Support

"not registered on network" error

I cannot make a call outside. I have 3-4 bars signal. As soon as I dial a number, the call is ended and I get “not registered on network”

6
Kash
iD Mobile Employee
2 months ago
Simone Weekes
Civilian
Simone WeekesCivilian
posted in Device & Phone Support

my phone keeps dropping calls

My phone keeps dropping calls and saying I have no access for making these calls. It keeps ending calls 

6
Kash
iD Mobile Employee
2 months ago
Ryan Jones
Rookie
Ryan JonesRookie
asked in Device & Phone Support

voice call delay or first few spoken words missed

Hi,I only make voice calls these days when calling a service or bank etc. recently when making these calls, I’ve noticed one of two problems:a voice delay of 3-5seconds. This happens in both sides of the conversation and has made it very difficult to discuss mortgage details with my lender the first few words that I say are chopped of. When this occurs, the first few words of everything I say is chopped off so the person on the other end of the call cannot hear what I’m saying. For example, I say: hello it’s Ryan here. They may just hear: here.    other times, it is perfectly fine with no issues whatsoever.i have tried my sim in my wife’s phone and made a call with no issues.i use my phone to make Facebook messenger or WhatsApp calls often, and have never experienced this.im wondering if a replacement sim (with the same number) could be ordered to see if that solves the issue? it’s worth mentioning also, I use an iPhone 13, which is 18months along, but is kept well. It’s always been in

8
Kash
iD Mobile Employee
2 months ago
A
Newbie
AlexMichaelsNewbie
asked in Device & Phone Support

Voicemail Number

Hi, I have just purchased a Samsung S23 and am trying to change the voicemail Number from +447782333129 to +447782333123, however it gives the message 'Failed to read data - your voicemail number can't be changed'.Does anyone know if there is a fix for this?Thanks.Alex.

132
T
Newbie
2 months ago
Jaime-ann Bowen-jones
Newbie
Jaime-ann Bowen-jonesNewbie
posted in Device & Phone Support

mobile network state

Why is my device saying mobile network state disconnected I've tried everything it's been doing it for over a week 

4
O
Civilian
2 months ago
T
Newbie
Tristan k laskowsmiNewbie
posted in Device & Phone Support

my data aint working

My data ain’t working at all 

1
Kash
iD Mobile Employee
2 months ago
D
Newbie
DEB5Newbie
asked in Device & Phone Support

Access of monthly PDF bills

I too have registered an Offcom monitoring form. My monthly regular payment has been increased and I need to establish why by viewing my monthly bill. Whilst on, I also mentioned the farce with the activation of the Chatbot and worse, the lack of access to real customer advisors!

5
Kash
iD Mobile Employee
2 months ago
Y
Newbie
Yasin QuddusNewbie
asked in Device & Phone Support

data roaming

Hello there,I wanted to ask how much would i get charged if i were to use data roaming whilst in Saudi Arabia for 10 days? 

5
Kash
iD Mobile Employee
2 months ago
A
Newbie
andy_t90Newbie
asked in Device & Phone Support

Wont let me port my number without transaction No... cannot find it anywhere!!

Help, cant port number, I have pac code but app keeps asking for transaction number... nothing i can find is 9 digits!!! 

2
Kash
iD Mobile Employee
2 months ago
U
Civilian
Unhappy with youCivilian
asked in Device & Phone Support

Trying to cancel contract but ID Advisor still not told DPD

I am very unhappy with service from ID and unhappy with the service from live chat. DPD have said my address does not exist on their system as they cannot make delivery to me of the iphone and SIM card I ordered with ID. They told me they cannot change my delivery address and cannot cancel my order as it has to go through the Currys dashboard. I spoke to several ID Advisors that all gave different information. Some of the conflicting info I received was: One Advisor said cannot change address through ID without cancelling whole order. They said would ask Currys to cancel order, go to Currys to get blank SIM and when you get phone back at warehouse you will port my number to pay as you go contract, cancel everything and get refund of fees. Another said the above Advisor was not correct and to ask DPD if they can change the delivery address. Went to DPD they still said cannot cancel or change delivery address. Went back to ID advisor this one said 1st Advisor was correct and they told me

1
Tom
iD Mobile Employee
2 months ago
Sacha Clements
Newbie
Sacha ClementsNewbie
posted in Device & Phone Support

downloaded bill

I downloaded by bill and I can’t understand it and it’s not written with words 

1
KieranC
iD Mobile Employee
2 months ago
M
Newbie
Marty-XNewbie
asked in Device & Phone Support

Printing my Bill

When will I be able to print my monthly bill?This has been unavailable since the 21st January 2024.

1
JoeKing
Sidekick
2 months ago
M
Newbie
Martyn84Newbie
asked in Device & Phone Support

icloud

I have recently changed over to ID mobile from another provider and provided the PAC number and this was actioned at the start of this week. However, when I try to log into my iCloud the two factor authentication code which is being sent is not being received to my number. Has anyone had a similar issue and could there be some sort of block on this. I am receiving other calls and messages fine. 

3
Kash
iD Mobile Employee
2 months ago
S
Newbie
Sean101Newbie
asked in Device & Phone Support

no mobile data

I am unable to get mobile data on my phone. The following message is displayed: Could not activate data network. You are not subscribed to a mobile data service. I have turned on roaming on ID mobile appi have turned on roaming on phone I have turned off auto mobile selection and selected network provider as per ID mobile help centre guide.i have turned mobile off and back on .       

4
Kash
iD Mobile Employee
2 months ago
A
Newbie
Adamfox131Newbie
asked in Device & Phone Support

lost phone numbers and cant access my account.

Hi, I’ve lost my phone no for two of my accounts and can’t sign in to my accounts I wanna see my upgrade options. 

2
Kash
iD Mobile Employee
2 months ago
W
Newbie
wilmotacNewbie
posted in Device & Phone Support

did i successfully upgrade phone?

Hello, i placed a handset upgrade order. Was this successful? Additionally, did j accidentally do it twice? 

2
Kash
iD Mobile Employee
2 months ago
SirCharles
Newbie
SirCharlesNewbie
asked in Device & Phone Support

unreadable pdf invoices Dec 23 and Jan 24

I am able to read my invoices up to and Incl Nov 23 on my iPhone via the app and safari. however Dec 23 and Jan 24 are not.  what’s the fix? I can open old bills I’ve never opened before but not the last 2 months….  When will this be fixed? Poor customer service.   

14
Kash
iD Mobile Employee
2 months ago
Echo
Newbie
EchoNewbie
asked in Device & Phone Support

issues

Having issues keep getting disconnected from the od mobile network and unable to access Wi-Fi or mobile data.  Internet doesn't work and unable to send messages or make calls 

2
Kash
iD Mobile Employee
2 months ago
Terms & Conditions
Why iD Mobile?