Devices

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2005 Topics

Y
Newbie
Yorkie9668Newbie
asked in Device & Phone Support

RCS Chat Samsung S24 Ultra still using old number

I have had my Sim since Saturday, and the port went through on Monday, in my About Phone the number has changed to my ported number, the one I wanted, but in RCS Chat it will not change, no matter what I do.I have followed every instruction I have found and still the number that the Sim arrived with is the only number that RCS Chat will useWhy is it so hard to sort these issues?I left Smarty after a month because of this failure, I don’t want to have to do it again!Some people are getting messages form the SIM number supplied, not my own ported number i have had for years!

7
Tom
iD Mobile Employee
6 days ago
I
Newbie
Imrankhan786Newbie
asked in Device & Phone Support

iD app

Why does my ID mobile app keep asking me for entering login details inspite of me giving access through my biometrics with first time log in? Each time I use app I have to enter it, makes me mad.

7
Matthew Thompson
iD Mobile Employee
10 days ago
Charlie Watts
Newbie
Charlie WattsNewbie
asked in Device & Phone Support

roaming in tenerife

I cannot use data in Tenerife. I have roaming on and the 3G symbol next to the signal bars just keeps flashing off and back on. I have tried resetting all data settings but does not work at all

7
Kash
iD Mobile Employee
2 months ago
J
Newbie
Jc1234Newbie
asked in Device & Phone Support

Switching day scheduled for tomorrow but no SIM card delivery.

Hello, help! My switching day for moving my existing mobile number to ID Mobile is scheduled for tomorrow (March 11) but still no SIM card delivery!! Emails from ID Mobile says that the SIM card has been dispatched (March 5) and that delivery courier will be in touch. However reading this forum, ID Mobile sent this Royal Mail 2nd class rather than a courier. What happens on switching day when I have no new SIM card? Does switch happen so my current SIM card will stop working? (Not ideal to not have any mobile phone access, especially as I am paying for it) What can I do to get an ID Mobile SIM card to port my existing mobile phone number? I can’t even set up ID Mobile app as it depends on SIM card and being sent a code… help! I simply want this sorted as quickly and as smoothly as possible.  Help! Thanks.

7
Kash
iD Mobile Employee
1 month ago
Mel Jones
Rookie
Mel JonesRookie
asked in Device & Phone Support

Phone keeps cutting out! Not happy and want to cancel contract

Fed up of not being able to speak to anyone.  Keep losing people in mid conversation.  Really not happy when I am trying to speak to medical professionals!

7
Lauren
iD Mobile Employee
3 months ago
A
Newbie
Andy05Newbie
asked in Device & Phone Support

Voicemail

I am unable to delete any voicemail. There is no option to delete or any trash can on screen. In fact I am only able to hear the oldest voicemail and have 2 new ones I cannot retrieve because as soon as it plays the old one it cuts off to the main menu with no delete option? any suggestions out there, this is a new account (8 days) and a galaxy s24

7
andewhite
Legend
6 days ago
M
Newbie
MadhaviNewbie
posted in Device & Phone Support

new sim not working

My new sim delivered not working at all.Tried all steps mentioned in the post.Please check or send new activated sim. Thanks  

7
Kash
iD Mobile Employee
1 month ago
S
Newbie
SpinakerNewbie
asked in Device & Phone Support

Cannot use my plan for nearly a month!

I've been in contact with customer support via Live Chat and now have grown more and more angry and frustrated. In the last update from a few, I could access to texts and data, but calls are not allow access. After chat with CS 2 days ago, they said to allow 48 hours to solve the calls problem. What happened now is I totally lost access to all, no calls, no texts no data! That's beyond a joke! I need access to text to file my tax return else I'll be fined. Are you willing to pay for my fine? I've been waiting and waiting for nearly a month now, I wanted to cancel but was told have to pay a cancellation fee of £137! What the heck I can't even use my plan since my old number been ported.I just want to cancel the plan! Been a loyal customers for years but this time is ridiculous! 

7
Tom
iD Mobile Employee
2 months ago
Melanie Bendahmane
Newbie
Melanie BendahmaneNewbie
asked in Device & Phone Support

messages not sending on iphone 11

I purchased a contract with yourselves around 2ish weeks ago. I have the iPhone 11, successfully transferred my number and I cannot send messages, they keep showing ‘message not sent’. I can receive messages and have tried restarting my phone etc. I also tried the coverage checker before I started the contract and in my area it was good and in most places in my area I have absolutely no signal for data. 

6
Kash
iD Mobile Employee
5 months ago
T
Rookie
twoshedsRookie
asked in Device & Phone Support

VO WiFI icon

My Poco F3 briefly displayed a new icon ‘VO WiFI’ in the status bar this morning. Does anyone know under what circumstances this would appear? It’s disappeared now and I’ve never seen it before today. I’m assuming it means Voice over Wifi but as far as I know my phone hasn’t been enabled for this service on the iD network even though my phone is capable and has both Volte and Wifi calling options switched on. 

6
T
Rookie
2 years ago
G
Newbie
GRJRogNewbie
asked in Device & Phone Support

Unable to my process your PAC

Hi,I keep on getting the following message when I’m trying to transfer my 3 number to iD: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. All information entered is correct :(

6
Mohammed
iD Mobile Employee
1 year ago
Daves
Rookie
DavesRookie
asked in Device & Phone Support

Unable to find an answer

I need support and have searched everywhere on site on how to get a person to liaise. BOT is useless when you have a question which it can’t answer. Cannot get live chat and there’s no email address or phone number. Very frustrated. Spent an hour looking around. My questions are  Can you provide me an alternative pricing. If I keep my existing phone and simply have a SIM card with the same minimum plan of data as now as in two years I haven’t used data. Then a separate price for a new iPhone 13 with a similar plan with minimum data. I was hoping to be able to afford this but if I cannot get an answer I’m going to leave IDMOBILE and go to another provider who provides a human being.

6
Will
iD Mobile Employee
2 years ago
H
Newbie
hannahF88Newbie
asked in Device & Phone Support

Multiple Texts - after advice

Hi - if I am messaging anyone not with an iPhone, my iPhone 13 is sending 3 messages at a time yet telling me they have not sent. I have followed all the advice regarding switching off iMessages/FaceTime and sorting the numbers. I did have another number attached to it and that’s now been fixed. I’ve reset it a number of times, tried sending messages with iMessages on and off and it’s still happening. 

6
Will
iD Mobile Employee
2 years ago
N
Newbie
NickchizNewbie
asked in Device & Phone Support

Moto G50 Wifi Calling issues

Hi All,I have a Moto G50 5G only had it 3 days, and have an issue with the WiFi calling availability. The phone seems to only have this available at random times and most of the time it just doesn't show it available and as I live rural then I have no reception. I have used it on this phone but on the odd occasion It has been available. The phone is update, I have reconnected the WiFi, the signal to WiFi is excellent, the internet is excellent, I have restarted my phone, and access point many times, booted the phone in safe mode and still nothing. Any suggestions or help otherwise I will have to return the phone :(

6
SplittingDistant
Newbie
1 year ago
D
Newbie
dainNewbie
asked in Device & Phone Support

Can't see caller numbers lately

I switched to ID about a month ago with my old number and all was well, but since this Monday I can’t see any caller’s number.One of them was my wife who is also on ID and could always see her number, so I know for sure that it’s not a withheld number, but I’m pretty sure the rest weren’t either.Why could this happen? Is there a setting or something I can check before contacting support? Thanks in advance!  

6
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
Madams500Newbie
asked in Device & Phone Support

Poor Xbox Live Connection Speed

Hello,  I have a ID Mobile Sim in a CPE Pro 2, if I run a speed test on another device(iPhone 6S, Laptop, Samsung S21 Ultra) I get speeds of 150mbits, these do change on peak times. I have noticed that I can run a speed test using Fast.com or Speedtest.net and get 200Mbits+ but when i do one on my Xbox i only get 15Mbits. Any idea why Xbox live is slow on ID Mobile?  Thanks Matt 

6
Will
iD Mobile Employee
2 years ago
paul955
Newbie
paul955Newbie
asked in Device & Phone Support

New Sim activated but not working

I lost my phone and blocked it.I went and got a new SIM from Carphone Warehouse.24 hours later still not working

6
Kash
iD Mobile Employee
2 years ago
Jenny Welsh
Newbie
Jenny WelshNewbie
asked in Device & Phone Support

Text messages not sending

My phone has suddenly stopped sending text messages.I have turned it on and off and checked the number is correct in Message Centre settings.It just shows message failed. 

6
Kash
iD Mobile Employee
2 years ago
Alice McBride
Newbie
Alice McBrideNewbie
asked in Device & Phone Support

switching number, same provider

I am with ID and have recently bought a new contract. How do i transfer my old number and cancel my old plan?

6
Rory
Newbie
1 year ago
Gdunsdon
Newbie
GdunsdonNewbie
asked in Device & Phone Support

Why are my services still blocked

I was late to paying my bill but I am still blocked from using services even 24hrs later. Even when I try call somebody it says that I am up to date with my payment. Please help

6
Kash
iD Mobile Employee
1 month ago
C
Novice
colin55hNovice
asked in Device & Phone Support

unrecognized number

Hello all Why does my phone say unrecognised number when someone calls me Any help would be great thanks 

6
C
Novice
2 years ago
S
Newbie
Stan WillisNewbie
asked in Device & Phone Support

I've upgraded and been sent a new sim. Will this change my phone number?

It’s in the tille really.  I’ve been with Idmobile for some time and asked to upgrade my contract. They have sent me a new sim. If I replace the old one this this will my telephone number change?

6
Mohammed
iD Mobile Employee
1 year ago
A
Civilian
AleBCivilian
asked in Device & Phone Support

Ruining my credit score for a service I have never used!!

Let me tell you my story:I found ID mobile in 2018 through some comparison tools like uSwitch. I decided to order a SIM card to switch from my provider at the time.I've completed my order online and ordered the SIM card to arrive by post. Meanwhile, I called my provider who offered me a better deal and decided to stick with them.Note that I have never received the SIM card from ID mobile and in January 2019 I noticed on my bank account some payments towards a company which I didn't recognised so closed the direct debitID Mobile then contacts me to say I have missed a payment. I call back immediately saying I have never received the SIM card, never used their service and don’t know how I’ve ended up in a contract with them or why should I pay for the service.They agree to close my contract and give me a full refund of the previous payments. To be, this means, case closed. They admitted there has been a misunderstanding, and I was never supposed to pay in the first place.Over 3 years for

6
Rory
Newbie
1 year ago
B
Newbie
BDRichardson
asked in Device & Phone Support

WiFi Calling

Hi,Would you please be able to check whether WiFi calling is provisioned on my account/Android 10 phone.I am unable to configure or use WiFi Calling.Thanks,Brian

6
B
Newbie
2 years ago
Sameh Abdullah
Newbie
Sameh AbdullahNewbie
posted in Device & Phone Support

sim wont reactivate

I am the account holder for 4 lines. We deactivated them in Egypt where roaming would be charged but then reactivated now that we're in spain. Two of them activated, the others didn't. When we try to reactivate them, it says 'activation failed'. How do we reactivate the two sims again?

6
Kash
iD Mobile Employee
9 months ago
Terms & Conditions
Why iD Mobile?