Devices

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2007 Topics

Andrea Kyte
Newbie
Andrea KyteNewbie
posted in Device & Phone Support

new bank details

I don’t know how to let them know that I have new bank details it has no information on how to inform them? I need help pleaseee :)

3
Kash
iD Mobile Employee
2 months ago
N
Newbie
Njames59Newbie
asked in Device & Phone Support

incoming calls cut off after 2min 5sec

Since September, some incoming calls just end, no message or anything, just stop. Looking at the call logs, these calls all end after 2 minutes and 5 seconds. It is random, some days it wonts happen, other days it will happen continually until I call the person back, then it does not happen. Only happens on incoming calls. My wife has changed phone and SIM supplier and still it persists when she calls me. Leads me to think the problem is my phone. My phone is an Xiaomi Redmi Note Pro 5G. Any sort of ideas to combat this frustrating issue would be welcome.

9
Kash
iD Mobile Employee
2 months ago
A
Newbie
atcrossNewbie
asked in Device & Phone Support

Adult Content Filtering still active even though deactivated in iD app/dashboard

Trying to access certain websites, including innocuous ones like archive.org, is blocked for me despite →Using Chrome to access such sites sends me to https://www.three.co.uk/support/internet-and-apps/accessing-and-blocking-adult-content. So, how does one get around this? Edit: 1) I should note, this is as of this afternoon; I’ve been with iD for three years and this is the first time I’ve had this problem. 2) This is while using 4G, not any other kind of networking like a home Wi-Fi network or whatnot.

2
Tom
iD Mobile Employee
2 months ago
Karolina Kozimor
Newbie
Karolina KozimorNewbie
asked in Device & Phone Support

problem with transfering my old number

 HI. Can you help with switching number problem?I set up a date for switching on 05.01.24 but still didn't recive any answer, my sim is not working and the old one will be off in next few days also i cant register my account on id app

3
Tom
iD Mobile Employee
2 months ago
G
Civilian
Gary TaylorCivilian
asked in Device & Phone Support

My number not transferred keeps showing temporary number when calling

I Swapped from EE yesterday around 4 pm  New phone is now working with ID Mobile but its still using temporary number that I was given?

2
Tom
iD Mobile Employee
2 months ago
Emma Hunt
Newbie
Emma HuntNewbie
posted in Device & Phone Support

phone number

I'm about to throw the PHone in the bin.I can't get on live chat with App only hub.Registered my PAC number the other day to keep my old phone number.  Calls and Whattsapp are my old phone number.  However texts are from the new ID number which I don't want.   I've tried sim out, RCS chat and network reset. HELP

4
Tom
iD Mobile Employee
2 months ago
L
Newbie
Lana748Newbie
asked in Device & Phone Support

upgrade issue

Hi I tried to upgrade my phone this morning to Samsung 24 with double memory and a galaxy watch. I could not get my trade in phone page to work. It would not find my old phone. I had a three hour drive home from work and have logged on to try again. Please can someone contact me as I can't find the deal with the watch. It said it had to be ordered by today !Kind Regards Lana

2
Tom
iD Mobile Employee
2 months ago
Eddiefast8
Newbie
Eddiefast8Newbie
asked in Device & Phone Support

offer?

I have purchased the 24 month contraxt for ssung galaxy s23 5g, How do i claim:1. £100 cash back 2. Apple tv 3 months free3. 12 months disney plus tv free4. I think there was another part of the package can't recall what

1
Tom
iD Mobile Employee
2 months ago
Harabagiuf
Newbie
HarabagiufNewbie
asked in Device & Phone Support

sim not working

Hi. My sim is not working although it says on the app that is active. It's a new account and number...

1
Tom
iD Mobile Employee
2 months ago
S
Newbie
SpinakerNewbie
asked in Device & Phone Support

Cannot use my plan for nearly a month!

I've been in contact with customer support via Live Chat and now have grown more and more angry and frustrated. In the last update from a few, I could access to texts and data, but calls are not allow access. After chat with CS 2 days ago, they said to allow 48 hours to solve the calls problem. What happened now is I totally lost access to all, no calls, no texts no data! That's beyond a joke! I need access to text to file my tax return else I'll be fined. Are you willing to pay for my fine? I've been waiting and waiting for nearly a month now, I wanted to cancel but was told have to pay a cancellation fee of £137! What the heck I can't even use my plan since my old number been ported.I just want to cancel the plan! Been a loyal customers for years but this time is ridiculous! 

7
Tom
iD Mobile Employee
2 months ago
timmsi1
Newbie
timmsi1Newbie
asked in Device & Phone Support

Proof of IMEI block for Insurance

I recently had to block my SIM card due to having lost my phone. I am all set up with my new SIM card and you have provided proof of uage but seem unable to provide anything relating to the IMEI.Please can someone advise how I go about getting this additional information?This is what I am being asked to provide to the insurance company; A copy of a valid Proof of Barring for all lost / stolen claims o This document must show the handset make, model, gigabyte, IMEI number and the date and time of barring. o This can be obtained from your network provider I’m stuck without this and desperately need some assistance. Thanks 

7
Tom
iD Mobile Employee
2 months ago
B
Rookie
Bambi56Rookie
asked in Device & Phone Support

new number

I've tried several times for 3 days to find the live chat button . Please .Order another number for me . This is ridiculous not bieng able to talk to a person. What a rubbish  company.

4
Tom
iD Mobile Employee
2 months ago
Samantha Speakman
Newbie
Samantha SpeakmanNewbie
asked in Device & Phone Support

Error 0 when trying to send a message

I keep getting error 0 when trying to send messages. Also not letting me call. Standard UK number. I have turned phone off, taken sim card out and back in but the problem still persists. I am on unlimited and all bills are up to date so I don't not understand it. Thanks 

14
A
Rookie
2 months ago
Claire Norris
Newbie
Claire NorrisNewbie
asked in Device & Phone Support

no service and microphone not working

Hi I bought my daughter a new iPhone 14 for Christmas  we didn’t get a new sim with it she used her old sim when the new contract has come into place she has no service  and her microphone had been faulty so she can’t call anyone 

8
Tom
iD Mobile Employee
2 months ago
MandyMandy
Newbie
MandyMandyNewbie
asked in Device & Phone Support

Error 'Oops your payment was unsuccessful' still not solved

Hi, I have been on 3 chats with ID mobile regarding a technical issue where the site is not recognising my card as existing. I have checked that payments to ID mobile have not been blocked by nationwide. I have checked that all the card details are correct. And an ID mobile assistant said they had raised the issue with technical service and that it should be a fixed issue in 48 hours. However this issue is still continuing. Could somebody please help me solve this issue as my services have now been blocked and I am considering requesting a pac code as I am unable to use the device.

1
Tom
iD Mobile Employee
2 months ago
W
Newbie
wareham1974Newbie
asked in Device & Phone Support

My data is not working on my Samsung Galaxy S23

Hello everyone, I have recently moved from GiffGaff to ID and have noticed that whilst I can use wifi on my phone and make calls using my mins allowance and txt using the txt allowance, my data is just rolling over month on month. Does anyone have any advice on how to resolve this? C

12
Tom
iD Mobile Employee
2 months ago
P
Newbie
ParsaANewbie
asked in Device & Phone Support

Calling a contact calls random numbers

when i try calling a contact it can call completely random people. recently i have also been getting a lot of scam calls which i decline, but maybe they’re doing something somehow. what is going on and how do i fix it?

3
Kash
iD Mobile Employee
2 months ago
Holly Kirk
Newbie
Holly KirkNewbie
asked in Device & Phone Support

Phone number - changing plans

Hi,I’ve recently completed my 24month phone contract with ID mobile. When I log into the app I can see they’ve offered me cheaper plans as I obviously no longer need to pay for the handset. Will this change my phone number or will I be able to keep the same number?

3
Kash
iD Mobile Employee
2 months ago
Karen Caffrey
Newbie
Karen CaffreyNewbie
posted in Device & Phone Support

SIM not working

New phone A25 5g Galaxy my old sim is inserted but not able to receive or phone out. All tips tried and contacted ID twice who assured me it would work after following instruction, still no joy!! Need phone as 24 hour carer and frustrated as I can't speak to any on. Can anyone help PLEASE

3
Kash
iD Mobile Employee
2 months ago
W
Newbie
Waqas Ul MananNewbie
asked in Device & Phone Support

i want to keep my number get an error can not resolve

Hii want to keep my number multiple times I try there is an error coming I can’t go through please if someone help me go through.thanks 

4
Kash
iD Mobile Employee
2 months ago
Karen Caffrey
Newbie
Karen CaffreyNewbie
asked in Device & Phone Support

karen

I have a new phone A25 5g Galaxy.  Old sim put in but cannot send or receive calls ?

6
Kash
iD Mobile Employee
2 months ago
P
Newbie
Paul1919Newbie
asked in Device & Phone Support

This number cannot be used by Imessage and Facetime

Hello,Yesterday I removed my monthly rolling sim from an iPhone 12 to a new iPhone 14. Everything was working perfectly fine on the iPhone 12.I am now having problems enabling iMessage and Facetime on the new handset. I have a message which says “This phone number cannot be used by iMessage and Facetime, you must have a sim associated with an apple device to be used for iMessage and Facetime”I have spent 2 hours with apple trying to resolve the issue. Nothing has worked.I have gone through just about every troubleshoot and YouTube video to resolve the issue.If this is a network issue how is this fixed? Has anyone else experienced this issue who can provide some feedback  or resolution  many thanksPaul  

12
Kash
iD Mobile Employee
2 months ago
StueyJ
Newbie
StueyJNewbie
asked in Device & Phone Support

SIM card isn’t working in my cellular iPad?

I bought a SIM card after I was told it would work in my iPad but it doesn’t. Any ideas? 

4
Kash
iD Mobile Employee
2 months ago
A
Newbie
allyrob123Newbie
asked in Device & Phone Support

MMS group messaging

how do I stop a group text going to mms

3
Kash
iD Mobile Employee
2 months ago
K
Civilian
KittleCivilian
asked in Device & Phone Support

I have not received a confirmation email of my order?

Hello I haven’t received an order confirmation after placing an order yesterday. Could you please contact me and advise.

6
K
Civilian
2 months ago
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