Devices

Find out about the latest devices available and get any help you may need with your device settings

2030 Topics

Pushpa Kafle
Newbie
Pushpa KafleNewbie
asked in Device & Phone Support

my previous number has not switch

Summitted my pac code when brought the phone but after getting phone and sim, i have not received any message related to switching number. The system doesnot allow me to summit the PAC as it says PAC code is already used and switch is underway but didnot received any message related to switching number. I am unable to switch my old number.

4
Kash
iD Mobile Employee
3 months ago
Pandy
Newbie
PandyNewbie
asked in Device & Phone Support

Cannot receive any OTP's whilst trying to setup my online banking

Having an absolute nightmare trying to resolve this. It's clearly a network issue with iD. Been on the online chat a few times also made a complaint and still noone has contacted me to sort this out. Pathetic if I'm honest. So frustrating,  need to set this up ASAP. Can anyone help as I really don't know what to do other than cancel and change  to a different provider. 

5
Kash
iD Mobile Employee
2 months ago
P
Newbie
ParsaANewbie
asked in Device & Phone Support

Calling a contact calls random numbers

when i try calling a contact it can call completely random people. recently i have also been getting a lot of scam calls which i decline, but maybe they’re doing something somehow. what is going on and how do i fix it?

3
Kash
iD Mobile Employee
3 months ago
JadePar95
Newbie
JadePar95Newbie
asked in Device & Phone Support

how long does it take for iD to answer the phone?

I made a complaint after spending hours on iD chat, complaint reference 391400054 to receive an email asking me to call them, I’ve spent over two hours listening to ‘ we are sorry your still waiting, your call will be answered as soon as possible’ has anyone ever successfully got through!? 

4
Kash
iD Mobile Employee
3 months ago
H
Newbie
hsdpacmodNewbie
asked in Device & Phone Support

How much RAM on upgrade phones

I see there is no mention of available RAM on the phones listed on the upgrade section? I’m looking for the Moto G84 5G. Its listed as 256GB Flash, but it doesn’t specify if it is the variant with 8 or 12GB RAM. Anyone know where I can find this info?

1
Kash
iD Mobile Employee
3 months ago
Tina Lucking
Civilian
Tina LuckingCivilian
asked in Device & Phone Support

Incoming call issue after number port

So I got a phone from you and transferred my old number over. I had a text saying the transfer was complete and everything else works except incoming calls. They still go to my old phone not the new one 

2
Kash
iD Mobile Employee
3 months ago
I
Newbie
ImmyaNewbie
asked in Device & Phone Support

Cannot receive one time passcodes

Hi, I joined ID on Sunday coming from EE. I cannot receive one time passwords. I’ve tried everything, followed all the suggestions from the online chat but no success. Off and on again, taking the sim out and back in, checking the numbers correct with the bank and starts with 44 7, checking the number matches that store in my phone, calling the bank again.. it’s endless.The online chats sound like a bot and aren’t of any help. They said it would be escalated to their technical team but it’s been a week and nothing. I saw someone had waited 4 months before giving up and changing network. I’m currently blocked from all my banks because I can’t access the one time passwords, I really need access!  I have 13 days to terminate my contract, if I can’t resolve this by Saturday I’m going to need to leave ID before I’m stuck with them for two years. Has anyone found a fix for this? I don’t have the luxury of waiting much longer because I can’t get to the currys store  to cancel the contract due

11
Kash
iD Mobile Employee
1 month ago
O
Newbie
OliTatlowNewbie
asked in Device & Phone Support

Can't send message with ID error 0

Android phone, Galaxy A52.When trying to send a text message I’m getting “Can't send message with ID error 0” It’s happening with a new contact I just created and also with an old existing contact. Texting still works ok with some other contacts. It seems to be a bit random which ones work and which ones don’t.Is there a way to fix this please?

13
Kash
iD Mobile Employee
2 months ago
A
Newbie
archaaatNewbie
asked in Device & Phone Support

transfer number

Hi, I bought id mobile with iphone 15 in November. At that time it was told that my old number will be transferred to this sim but still it hasn’t been transferred. Last month I paid for both. Could you transfer this asap?and how can we talk with anyone of you?

4
Lauren
iD Mobile Employee
3 months ago
E
Civilian
EbilalCivilian
posted in Device & Phone Support

Bill paid but data not reset

HiI paid my bill yesterday however my data has not reset. I need my data for when I'm working

2
Kash
iD Mobile Employee
3 months ago
J
Civilian
Johnrs1970Civilian
asked in Device & Phone Support

Samsung Galaxy Flip 4

Hi,A few years back I brought a flip 3 for my partner as a present from direct from Currys.  Within 6 months a crack formed in the crease. This was return and sorted, but sadly within about 9 months the same happened again.  As my partner really likes the phone I decided to buy the Flip 4 from ID Mobile as an upgrade hoping this issue might have been fixed by Samsung with the 4th iteration of the flip.  Sadly not and  8 month on the screen has issues again and bubbles forming on the protective film.1st question is how do I get this issues resolved and 2nd question is, my partner has lost faith in the Galaxy Flip and wants to know if this can be swapped for another non Flip/Fold Samsung phone with yourselves as she is really happy with the ID Mobile service. Many thanksJohn 

2
Kash
iD Mobile Employee
3 months ago
sadi
Civilian
sadiCivilian
posted in Device & Phone Support

order

Hi my order number is 131018424 it still says processing but I have not received anything yet when should I expect my order? because it was meant to be here today and nothing has shown up. 

2
Lauren
iD Mobile Employee
3 months ago
Lee Graham
Newbie
Lee GrahamNewbie
asked in Device & Phone Support

S24 ultra pre-order for exciting customers

My contracts just ran out the other day and I was waiting for the s24u to drop and I don't see any options for me to pre-order, when I login to my account I get taken to the upgrades page where the s24u isn't listed. The only option I get is to pre-order the phone as a new customer.I don't want to miss the free memory upgrade. 

3
Lauren
iD Mobile Employee
3 months ago
N
Newbie
Njames59Newbie
asked in Device & Phone Support

incoming calls cut off after 2min 5sec

Since September, some incoming calls just end, no message or anything, just stop. Looking at the call logs, these calls all end after 2 minutes and 5 seconds. It is random, some days it wonts happen, other days it will happen continually until I call the person back, then it does not happen. Only happens on incoming calls. My wife has changed phone and SIM supplier and still it persists when she calls me. Leads me to think the problem is my phone. My phone is an Xiaomi Redmi Note Pro 5G. Any sort of ideas to combat this frustrating issue would be welcome.

9
Kash
iD Mobile Employee
2 months ago
M
Newbie
Merfyn HughesNewbie
asked in Device & Phone Support

not able to receive international calls or OTP messages from America

I have been speaking to an US company who tried calling me back and also sent me OTP which did not come through.

9
Tom
iD Mobile Employee
1 month ago
Rebecca Mason
Civilian
Rebecca MasonCivilian
posted in Device & Phone Support

unable to sync number

I have transferred my previous number to my phone, however it will not sync up

2
Lauren
iD Mobile Employee
3 months ago
Mel Jones
Rookie
Mel JonesRookie
asked in Device & Phone Support

Phone keeps cutting out! Not happy and want to cancel contract

Fed up of not being able to speak to anyone.  Keep losing people in mid conversation.  Really not happy when I am trying to speak to medical professionals!

7
Lauren
iD Mobile Employee
3 months ago
Jazmin D'Amato
Newbie
Jazmin D'AmatoNewbie
posted in Device & Phone Support

don’t understand my paper bill

Good evening  everytime I go and view my bill paperwork it’s all Gobbledygook only thing I understand is my name on it so after that I don’t understand anything else  Please can you help 

3
Kash
iD Mobile Employee
3 months ago
C
Newbie
ChickpeaCharlie32Newbie
asked in Device & Phone Support

Phone call cut off and "Sorry your phone does not allow access to this number"

I’ve been experiencing this issue for the last 24 hours.  It’s proving very difficult as I am trying to get through to the doctors for my father and have to hold for a long time and get cut off before I get to speak with them.  I have powered down my phone, but don’t know if it’s going to change anything.  From what others who have reported this problem have said, it won’t.What is the solution please? 

4
Kash
iD Mobile Employee
3 months ago
A
Newbie
AfyNewbie
asked in Device & Phone Support

Keep getting cut off

Hello, I keep getting cut off calling people with the following message:Sorry your calls are not allowed to call this number.Something along those words.Can someone please help?

4
Lauren
iD Mobile Employee
3 months ago
D
Rookie
DaisylouRookie
asked in Device & Phone Support

New SIM card not arrived

New SIM card ordered 10 January 2024. Still not arrived. Card required as had difficulty making/receiving calls. 

21
Kash
iD Mobile Employee
24 days ago
Andy Billington
Civilian
Andy BillingtonCivilian
asked in Device & Phone Support

problem when calling

calls to this number prohibited when calling numbers even from my contacts that I have called many times before. This has only happened today following an update   

2
Lauren
iD Mobile Employee
3 months ago
Natasha Board
Civilian
Natasha BoardCivilian
asked in Device & Phone Support

Phone call keep cutting out. Then it says " Your service doesn't allow access to this number"

Phone call keep cutting out. Then it says " Your service doesn't allow access to this number" . I’ve always called my mum on this number never had a issue in past but cut me off from my call around 7 times had to keep calling her back.

7
Kash
iD Mobile Employee
2 months ago
CraiggyO
Civilian
CraiggyOCivilian
asked in Device & Phone Support

Sorry, your service does not allow access to this number

I'm receiving this message when dialling 0300 numbers. Never had it before. Looks like it was an issue 3 years ago. Calls are being cut off after 2-4 mins.Can this be fixed as it's really important. Anyone else experiencing this?

2
CraiggyO
Civilian
3 months ago
Dittytwo
Rookie
DittytwoRookie
asked in Device & Phone Support

URGENT "Sorry, your service does not allow access to this number"

I have been getting this issue for a couple of days on and off but today it has happening on every phone callI have tried 0800, 01235, 03456, 07896 all ahve the same issueI have tried rebooting my phone, checking for and updating any outstanding software on the phone. All is uptodate and freshly rebooted issue still happening. 

24
Kash
iD Mobile Employee
2 months ago
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