Devices

Find out about the latest devices available and get any help you may need with your device settings

2009 Topics

Ken Ken
Rookie
Ken KenRookie
asked in Device & Phone Support

unable to log in

Is the system down?Now i can't log in app even in there website. Trying to sort it out with forget password but it says my number is not registered?? Tryng to register it says ID no. not recognised? 

4
Kash
iD Mobile Employee
2 days ago
Jo McGrath
Civilian
Jo McGrathCivilian
asked in Device & Phone Support

no transaction ID

I have not received a welcome email and would like to transfer my old number to my new contract. As I have not been sent a transaction number how do I go about this? I did not submit for number change when I purchased my phone.

4
Kash
iD Mobile Employee
2 days ago
J
Newbie
JD1989Newbie
posted in Device & Phone Support

porting

I have recieved a SMS on my new ID sim to day porting of old number is complete reset phone which I have done. However my old device with old sim still active (EE) and all my messages are coming through on old sim and when I test my new ID dim it’s showing the new number (not my old number I ported across).the ID app has changed with my old number now on my ID account. Any suggestions what is happening?

3
Kash
iD Mobile Employee
2 days ago
T
Newbie
Topman1031Newbie
asked in Device & Phone Support

app not working website not working

Seriously id  what is going on. Can't log in  can't even register to the app. Your quick enough to take payment. 

38
Kash
iD Mobile Employee
2 days ago
N
Newbie
Németh RichárdNewbie
asked in Device & Phone Support

paid bill unable to use

Why I'm not able to use my data and my phone if I paid my bill?

2
Kash
iD Mobile Employee
2 days ago
Katie Louise Moscatelli
Newbie
Katie Louise MoscatelliNewbie
asked in Device & Phone Support

I am making calls but people struggle to hear me as it is so intermittent

I am getting so fed up, I have a Samsung S23 Plus. No one can hear me if make the call yet I can hear them clearly. I have got a new phone recently but the same issue is happening?! 

6
Kash
iD Mobile Employee
2 days ago
S
Newbie
StagNewbie
asked in Device & Phone Support

id phone app

I live in the UK that when I go to download the ID mobile app it says not available in your country anybody help me please.

2
Kash
iD Mobile Employee
2 days ago
Mandumoomoo
Newbie
Mandumoomoo
asked in Device & Phone Support

cancel monthly contract with no number or details

How do I cancel a monthly contract which I thought I had cancelled when I can’t remember details 

1
Kash
iD Mobile Employee
2 days ago
Chris Spark
Newbie
Chris SparkNewbie
asked in Device & Phone Support

issue with order

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

5
Kash
iD Mobile Employee
2 days ago
P
Newbie
PictoqwertyNewbie
asked in Device & Phone Support

sim activation

Please activate my sim

3
Kash
iD Mobile Employee
2 days ago
S
Newbie
storm1973russellNewbie
asked in Device & Phone Support

Your ref 405531616

Can someone advise me on your ref . Last two weeks have been dreadful from your firm. Customer Service is useless. Nothing works, duplicate questions in security check plus far too many and time consuming. Last night some person called Kash blanked me. I am due to renew in two weeks. I will not unless my adult content is permitted. Someone in your firm keeps touching my settings. I went to my fathers again yesterday. I used 2 devices, 2 browsers and his wifi. I had no trouble bringing up porn. Your issue is with your network 3. I have said this from March 30th yet no one fixes????

2
Kash
iD Mobile Employee
3 days ago
Grant Coulman Senior
Newbie
Grant Coulman SeniorNewbie
asked in Device & Phone Support

no sim

New phone contract my old sim from my expiring contract works in my phone but then new sim doesn't register in my device help please 

2
Kash
iD Mobile Employee
3 days ago
Neil Golden
Newbie
Neil GoldenNewbie
asked in Device & Phone Support

Mobile number transfer

I've got my code now so how do i transfer my new number over

2
Kash
iD Mobile Employee
3 days ago
Dashrenderful
Newbie
DashrenderfulNewbie
asked in Device & Phone Support

Proof of usage

I require my proof of usage for an insurance claim, and for some reason chat isnt working>Is there an employee around who can help?

1
Kash
iD Mobile Employee
3 days ago
Laura Wilko
Newbie
Laura WilkoNewbie
asked in Device & Phone Support

data

I have unlimited data but it's not working outdoors  and my blootooth connection is also messing up  anyone elses been same or know the problem please 

3
Kash
iD Mobile Employee
3 days ago
B
Civilian
benkirk01Civilian
asked in Device & Phone Support

messed up

I just payed my bill and it charged me 3 times but still not working ! ever phone call i make it says welcome to id you are contacting our customer payment helpline but our records show you have no outstanding payments goodbye. NO MATTER WHO I RING

2
Kash
iD Mobile Employee
3 days ago
Grant Coulman Senior
Newbie
Grant Coulman SeniorNewbie
asked in Device & Phone Support

activation

How can you activate a new replacement sim if the one you got with the phone never worked I can't get passed the number screen as I cannot receive messages I'm new to id

1
Kash
iD Mobile Employee
3 days ago
Carly Mcgill
Civilian
Carly McgillCivilian
asked in Device & Phone Support

bill

I’ve payed my bill but nothing is working like calls txts and my data when I try to call someone in my contacts  it’s says ur bill has been payed thank you but nothings working and the money has been taken out the bank so it has gone through 

1
Kash
iD Mobile Employee
3 days ago
Amy Nowell
Newbie
Amy NowellNewbie
asked in Device & Phone Support

confused.

I placed my order several hours ago for a new device and plan. It said confirmed with an order number but I’ve had no email confirming anything, and no money has left my bank account. Is this normal or has something gone wrong and I need to order again? Thanks 

1
Kash
iD Mobile Employee
3 days ago
JJ220
Civilian
JJ220Civilian
asked in Device & Phone Support

Blacklisted question

Hello,I lost my phone earlier so I rang ID up to explain and they have locked the sim so it cannot be used and have blacklisted the model for security. I am making a claim through my insurer and they require the following informationProof of barringProof of sim card replacementProof of purchase (that is obvious one where to find that)Where can I find the first 2 please? Thank you

1
Kash
iD Mobile Employee
3 days ago
Michael_King_82
Newbie
Michael_King_82Newbie
asked in Device & Phone Support

“No Sim” error on new sim only contract

Hi recently switched from Vodafone to ID. My new sim worked for a 4 days but now is just saying “No Sim” and no coverage.Phone is iPhone 13 Pro and have tried the trouble shooting of airplane mode, restarting and removing and re-inserting sim but no connection. Anyone else have this problem / know how to fix as been without phone signal for 2 days! Thanks

1
Kash
iD Mobile Employee
3 days ago
S
Rookie
Stan WattRookie
posted in Device & Phone Support

Account paid... made no difference

Despite paying for my bill days ago, I still can’t make any phone calls. It’s almost impossible to get in contact with anyone and the live chat option isn’t available. I’ll be leaving this supplier next month. ID is awful, just awful.

5
Kash
iD Mobile Employee
3 days ago
Gillian Mccullough
Newbie
Gillian McculloughNewbie
posted in Device & Phone Support

cant pay bill app wont work

Trying to pay bill and app won't work

1
Kash
iD Mobile Employee
3 days ago
Amanda Coffey
Newbie
Amanda CoffeyNewbie
asked in Device & Phone Support

pac code

I need a pac code from id. I've text the number  65075. Text PAC  and Date of Birth but doesn't recognise me!  How do I contact ID. Or can someone run through how to do it online as I can't seem to access "my account" and switch or cancel. I'm with id my contract expires in just over a month 

2
Kash
iD Mobile Employee
4 days ago
Y
Newbie
Yazeed.o5Newbie
asked in Device & Phone Support

Having trouble porting my old number

Recently I switched to ID from three. When I received my new device I was also given a sim, that I tried to port my old phone number to using the id mobile website, using my PAC code. When I did so, my old sim stopped working, but the number hadn't transferred over to the new sim. The number was supposed to transfer on the 8th of March, but nothing had happened. In fact, it seemed like my phone could not even detect the new sim at all. Since then, I've used the live chat to get a replacement sim sent out, and I've received it. However, now I'm having trouble activating the new sim because when I try to input my old number (which should have been ported over and should now be my ID mobile phone number), it says that it doesn't match ID mobiles records. Please help

12
Kash
iD Mobile Employee
4 days ago
Terms & Conditions
Why iD Mobile?