Devices

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1999 Topics

Ellen Blair
Newbie
Ellen BlairNewbie
asked in Device & Phone Support

PAC code not submitting

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

5
Kash
iD Mobile Employee
2 days ago
M
Newbie
MiratNewbie
asked in Device & Phone Support

PARCEL RETURNED TO CURRYS BY DPD FOR NO REASON

 Hi everyone,I received an email yesterday at 08.35 from DPD, regarding my new phone saying that, it's due to be delivered the 4th of March 2024 between 09:48-10:48. Then I received another email on the same day at 09:03 saying that my parcel will now be delivered on Thursday 7th March between 08:00 - 12:00. Then today by coincidence I checked the status of the parcel in DPD's website, surprised by this message, "Your parcel is on its way back to Currys", without any notification or explanation  from ID MOBILE OR CURRY’S OR DPD. I have been already charged for the upgrade to new phone. I couldn't find anyone to contact via App or even email/Phone number, even my sim was blocked as i ordered a new one. I’d be grateful if someone can help to find out regarding this serious issue as it is really confusing. Many thanks Mirat 

5
Kash
iD Mobile Employee
30 days ago
Chris Spark
Newbie
Chris SparkNewbie
asked in Device & Phone Support

issue with order

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

5
Kash
iD Mobile Employee
19 hours ago
Roseanna Levermore
Newbie
Roseanna LevermoreNewbie
asked in Device & Phone Support

Faulty phone - again

I purchased a refurbished phone on a contract, labelled ‘excellent’ condition. When the phone arrived it was clear the screen sensitivity was getting worse by the day, so I exchanged the phone for a replacement, within a fortnight. The phone they sent as the replacement is now also faulty, with the same screen sensitivity issue. It jumps around the place and is impossible to use. Do I give up, and pay for a screen repair with someone on the high street, or go back to them and complain? It was SUCH a faff being without a phone for the exchange period, but I’m paying for a product that’s broken...

5
Kash
iD Mobile Employee
1 month ago
M
Rookie
mgb311Rookie
asked in Device & Phone Support

Nothing works.

I received my new iPhone 15 on Monday with my number being transferred on Tuesday, since then it only works via Wifi. The phone itself has full bars of signal and says its on 4G. I’ve checked the coverage map and it says it gets 4G. Three says ‘We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.’ Not sure how long thats been on their website but the problem has been at least 3 days.  I’ve done everything ID suggests, cleaning the sim, trying a different phone, resetting network settings etc etc. Worst service I’ve ever had. No 4G No 5G Sometimes I get 3G - (being switched off at the end of 2024) Can’t receive phone calls Can’t make phone callsThanks! 

5
Tyler
iD Mobile Employee
1 month ago
Helen Hannon
Newbie
Helen HannonNewbie
asked in Device & Phone Support

Location problems

Whilst at work I have a good signal and had no problems until last week.  My phone won’t make or receive calls, send or receive text messages.  Mobile data is fine and I can check emails, whatsapp, etc. My partner is on iD mobile too but phone works fine. As soon as I drive a mile away the phone works as it should.  I’ve updated the phone, cleared cache, etc. It’s been like this a week.  I put the sim in a different phone and it worked.  It must be to do with my phone settings but unsure what. I have a redmi note 9.  Any suggestions gratefully received, many thanks..

5
Kash
iD Mobile Employee
30 days ago
Ben Stuart
Newbie
Ben StuartNewbie
asked in Device & Phone Support

Old Number still active?

Hi. When I text someone it is showing the number contained on my SIM rather then the number I brought over with a PAC which is active and working fine. If I call it shows the correct ported number. This is creating confusion for those receiving my messages, can you help? Ben 

5
Tom
iD Mobile Employee
3 months ago
Josephine Bier
Newbie
Josephine BierNewbie
asked in Device & Phone Support

https://community.idmobile.co.uk/coverage-network-24/sorry-your-service-does-not-allow-access-to-this-number

Hi there, Trying to ring my doctors and half way through call told service doesn't not include access to this number and curs me off! I have no landlines and no way of getting hold of my doctor. Please urgently resolve.

5
Tom
iD Mobile Employee
3 months ago
D
Newbie
DEB5Newbie
asked in Device & Phone Support

Access of monthly PDF bills

I too have registered an Offcom monitoring form. My monthly regular payment has been increased and I need to establish why by viewing my monthly bill. Whilst on, I also mentioned the farce with the activation of the Chatbot and worse, the lack of access to real customer advisors!

5
Kash
iD Mobile Employee
2 months ago
Rhianon
Newbie
RhianonNewbie
asked in Device & Phone Support

how do i add another plan to my ID app?

I was told by an advisor that I can add my sons plan to my ID app. Can anyone please tell me how? Because they both plans are under my details I’m struggling to manage them. 

5
Kash
iD Mobile Employee
1 month ago
Y
Newbie
Yasin QuddusNewbie
asked in Device & Phone Support

data roaming

Hello there,I wanted to ask how much would i get charged if i were to use data roaming whilst in Saudi Arabia for 10 days? 

5
Kash
iD Mobile Employee
2 months ago
Pandy
Newbie
PandyNewbie
asked in Device & Phone Support

Cannot receive any OTP's whilst trying to setup my online banking

Having an absolute nightmare trying to resolve this. It's clearly a network issue with iD. Been on the online chat a few times also made a complaint and still noone has contacted me to sort this out. Pathetic if I'm honest. So frustrating,  need to set this up ASAP. Can anyone help as I really don't know what to do other than cancel and change  to a different provider. 

5
Kash
iD Mobile Employee
2 months ago
Y
Newbie
yesiamrichNewbie
asked in Device & Phone Support

PAC code submitted but phone hasn't switched yet.

How long should it take? Submitted it on Wednesday and today is Friday. Something has happened because the old network has been cut off. I now have two phones with no connection whatsoever. How long until ID is activated?

5
Tom
iD Mobile Employee
2 months ago
Ieuan
Newbie
IeuanNewbie
asked in Device & Phone Support

i order a sim a while ago haven't received it i believe I need a replacement sim i

I haven't received my SIM I've tried logging into the my account I've got the right number that I was emailed but maybe cusy last name is weird it says something wasn't right even tho I set it up I just need a replacement SIM so if one of your community people can help I'd be great full thanks 

5
Tom
iD Mobile Employee
3 months ago
A
Newbie
Amy AjutiNewbie
posted in Device & Phone Support

No service or data all day

I have had no data or service all for the past two days, customer service keep saying they will sort it out but are not giving a definite answer as to when it will be sorted. If this was the first time this has happened I would have let it go as it is something that happens, however it is not, this is something that is constantly happening on this service and not telling customers when the problem will be sorted. I hate to sound rude but it is an annoying problem to deal with especially if you rely on these services daily.

5
Kash
iD Mobile Employee
2 months ago
L
Newbie
LouiseDHNewbie
asked in Device & Phone Support

how do i add roaming when the site is down?

App and site have been down for days, how do I add on roaming if I can't login?

5
Tom
iD Mobile Employee
8 days ago
camey000
Newbie
camey000Newbie
asked in Device & Phone Support

Costs and setup in Turkey

HelloI am travelling to Turkey in a few weeks time and I am a bit puzzled on the costs and how to set up my phone.I see the costs for making calls, texts, data etc. on the ID Mobile websiteI have a pay monthly unlimited texts, calls and data allowanceSo my questions are.Do I arrive in Turkey and use my phone as normal and get charged the roaming costs?Do I arrive in Turkey and do I have to switch on “Data Roaming” and get charged the roaming costs?Before I arrive in Turkey do I have to set up a “Extra Usage Charge” on my phone and if so do I have to switch on “Data Roaming”? Thanks for looking.  John

5
Tom
iD Mobile Employee
2 months ago
R
Newbie
RogerBNewbie
asked in Device & Phone Support

Find my account

I have looked around on here but I cannot see a similar topic, so I have started this one with apologies if this has been covered elsewhere.Both my partner and I have ID accounts. He is not technically minded so I set them both up and they are both paid from the same bank account. We wish to review his account but cannot access it. The login on the app recognises me [Face ID or Touch ID] and takes me to my account but I cannot get to his.Any idea how I can access the other account please?Many thanksRoger

4
Michelle
iD Mobile Employee
2 years ago
J
Newbie
jimmyc160283Newbie
asked in Device & Phone Support

I Really Need Some Assistance From iD Mobile Staff

I need to notify you that I’d like to cancel my contract.I am unable to do this online as I no longer have the phone/SIM.It’s only a £5 per month contract but I’m having real difficulties in being able to speak to someone who can resolve my issue.Please help.

4
Will
iD Mobile Employee
2 years ago
C
Newbie
calshaw6Newbie
asked in Device & Phone Support

Galaxy S21 Out of Stock

Hi, I have recently ordered a Samsung Galaxy S21 but it didn't really specify that it was out of stock it just seemed like it was available, how long will this take to come back into stock as at the moment i am currently struggling on a broken phone. 

4
Will
iD Mobile Employee
2 years ago
Jess Smith
Newbie
Jess SmithNewbie
asked in Device & Phone Support

how to take safe search off !!!!

How do I watch porn or over 18+ content on my phone I'm a 31 Yr old (w) I pay my own contract ... I've tried everything !!!

4
Siân
iD Mobile Employee
2 years ago
H
Newbie
HmohamedNewbie
asked in Device & Phone Support

I kept my old number

Hi I kept my old mobile  from my previous network provider it’s supposed to be changed by today 12/10/2021 when I go to my account it’s been change but when I ring somebody it come up as ID mobile number not my old  numberCan you please help me to sort out this problem thank you

4
Siân
iD Mobile Employee
2 years ago
Gary Docherty
Civilian
Gary DochertyCivilian
asked in Device & Phone Support

Porting my number to Three from ID Mobile

Hello, I ported my number from ID Mobile to Three. This was done on 03/08/2021. For a couple of hours, both sim cards had no signal at all. Then after, only the Three sim had signal. I assumed this meant the porting was completed. However, my number has not been ported over fully. I can make calls, send texts and use the data on my Three sim, but cannot receive any calls or texts.I have checked the phone numbers on each sim card and it still says my old phone number is registered to the ID Mobile sim, however the ID Mobile sim card has no signal and will not let me call, text or use data. I have reset my device and have tried the sim cards on a different phone, the problem still persists. What should or can I do? Thank you in advance.

4
Ryan
iD Mobile Employee
2 years ago
D
Newbie
davidlanNewbie
asked in Device & Phone Support

iOS 14.7 Wifi Calling iPhone 11 Pro max

Hi,I switched to iD last week from EE, but WiFi calling has only worked sporadically. It was fine this morning, then I went out to get some shopping and now it steadfastly refuses to turn on.I have reset network settings, tried toggling WiFi calling in Settings, but to no avail.  I’ve even got airplane on, with WiFi on so I would expect it to connect but nothing happens.  WiFi is working fine all round the house.Why is WiFi calling so hit and miss?  I could understand if it didn’t work, but it’ll just stop working randomnly.

4
Michelle
iD Mobile Employee
2 years ago
D
Newbie
Debbie80Newbie
asked in Device & Phone Support

How do I return upgrade phone by post

Hi, I have just recently upgraded and received my phone yesterday in post but when I looked at the box the phone is not brand new and has been adapted for UK. I have not even opened the box as do not want this phone! Please help me to return ASAP and cancel my upgrade if you cannot send me a brand new phone. 

4
Will
iD Mobile Employee
2 years ago
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