Devices

Find out about the latest devices available and get any help you may need with your device settings

2003 Topics

Stevie C
Newbie
Stevie CNewbie
asked in Device & Phone Support

not registered in network

I have just received my new phone and SIM and am getting the message not registered on network when trying to make calls. I have went thru troubleshooting and no improvement. (airplane mode, restart but don't have another phone to try the SIM.). What next?  Also is there anywhere I can find my new number to register on the app. Thanks. 

1
Kash
iD Mobile Employee
4 months ago
M
Newbie
Martha KingNewbie
asked in Device & Phone Support

Ms

Why haven’t I been able to get mobile access all day when outside of my house. Other mobile users with other providers were getting online in Riccall and York ,but not me!

1
Kash
iD Mobile Employee
4 months ago
P
Newbie
PalmersNewbie
posted in Device & Phone Support

my service

What is happening service gone most of the day.

1
Kash
iD Mobile Employee
4 months ago
Cari Fulton
Civilian
Cari FultonCivilian
posted in Device & Phone Support

no service

No service at all since 4pm. I see there's been issues all day and some have had service resumed....... how long do you think it'll last?

1
Kash
iD Mobile Employee
4 months ago
Tony Bone
Newbie
Tony BoneNewbie
asked in Device & Phone Support

Network Crashed

I have had not network availability since 1pm. I live in Hertfordshire any ideas when this will be rectified 

1
Kash
iD Mobile Employee
4 months ago
Josh Create
Civilian
Josh CreateCivilian
asked in Device & Phone Support

no service since switching to ID

Hi all ive just switched to ID including a new iPhone 15 and kept my old number, have followed the PAC process and had a text earlier today to say my number had been transfered and to restart my phone which I have. however since then I now no longer have any service, signal cannot get data without WiFi or make calls or texts ?any ideas please can’t get through on live chat 

1
Kash
iD Mobile Employee
4 months ago
M
Newbie
MagdhaNewbie
asked in Device & Phone Support

No network coverage in E17, Walthamstow

Hi,  When is it going to get fixed, since this morning???we do not have any network!!!

1
Kash
iD Mobile Employee
4 months ago
C
Newbie
CherrybNewbie
asked in Device & Phone Support

no network

My network has been off since last night any updates when this will be sorted 

1
Kash
iD Mobile Employee
4 months ago
V
Rookie
Victoria EastmanRookie
asked in Device & Phone Support

No Signal or Data

All day I have had no signal or data. I can only connect to wifi 

1
Kash
iD Mobile Employee
4 months ago
C
Newbie
ChrisKKNewbie
asked in Device & Phone Support

No Network

Id mobile network is down 

1
Kash
iD Mobile Employee
4 months ago
Roxana Jones
Newbie
Roxana JonesNewbie
asked in Device & Phone Support

Can't log into my account/phone/ no network

Similar problems to everyone else in North West, logged out, thinking I can log in afterwards. Phone would not accept any of my passwords. No mobile service all day, ID mobile customer service online does not seem to exist either. Please help! 

1
Kash
iD Mobile Employee
4 months ago
C
Civilian
chemitrolCivilian
posted in Device & Phone Support

Hello & Goodbye

This is the shortest contract I’ve ever had:New SIM arrived today but when I tried to port my number I got “something went wrong”.Tried looking for support and clicked on Live Chat - nothing happened.Searched for customer support helpline but there isn’t one.Called the only number available - COMPLAINTS - and waited 25 minutes before somebody answered.Girl I spoke to said there were problems with IDMobile systems, but she offered to port my number manually if I gave her the PAC.Told her to cancel my contract as I have no confidence in a service that doesn’t work from the start.Contract ended without even breaking the SIM out of the card.No service No support No thanks

1
Kash
iD Mobile Employee
4 months ago
LMD1983
Newbie
LMD1983Newbie
asked in Device & Phone Support

phone just stopped working

I have a Samsung A02S and am 18 months into a 2 year contract. Monday night phone was OK. Tuesday morning it was dead as dodo. Phoned 7777 and no suitable option. Tried all of them but couldn't find one to allow me to talk to a person. How do I contact customer support, or even an email address

4
Kash
iD Mobile Employee
4 months ago
Lorraine M Bancroft
Newbie
Lorraine M BancroftNewbie
asked in Device & Phone Support

I gave no network

I have no network connection 

1
Kash
iD Mobile Employee
4 months ago
M
Civilian
maja_e80Civilian
asked in Device & Phone Support

Problem with accessing online account

I cannot access online account or upload app or contact with any support.I am on monthly contract. I lost my phone. I need to disable sim card and order new one.  thanksmaja

1
Kash
iD Mobile Employee
4 months ago
P
Newbie
PaulhankeyNewbie
posted in Device & Phone Support

network loss

Hi all it seems Id mobile are not responding to customer complaints made to them. I am sure I will not be alone in contacting ofcom 

1
Kash
iD Mobile Employee
4 months ago
Jonathan Bellis
Newbie
Jonathan BellisNewbie
asked in Device & Phone Support

loss of phone signal and internet

Yesterday I lost phone signal and wi fi ?!?!? Just want to speak to someone to resolve and getting nowhere?!?

6
Kash
iD Mobile Employee
4 months ago
N
Newbie
NatashamallenNewbie
posted in Device & Phone Support

no signal

When will my phone be up and running again? I have no signal I've tried restarting my phone 4 times still no signal! 

1
Kash
iD Mobile Employee
4 months ago
S
Newbie
Sophiebriggs1991Newbie
posted in Device & Phone Support

no service only when i make a phone call

I have 4 dots on my phone and only have service when I make a call 

1
Kash
iD Mobile Employee
4 months ago
D
Newbie
DutchBhoy7Newbie
asked in Device & Phone Support

Little to No Network Signal

Just joined iD on the weekend and all seemed to be working fine from my home.However in the office today and i’m getting little to no network signal.  It seemed to work earlier but despite getting 4G, i was barely getting over 1MB speeds.  I now don’t seem to be getting any signal and the signal icon has an exclamation mark next to it.I tried to use the Live Chat but kept getting a Live Chat transfer failure message.I’ve restarted the phone several times, put it in and out of airplane mode and remove and reseated the sim but no change.Help with this would be appreciated.Not a good start!

9
Kash
iD Mobile Employee
4 months ago
G
Newbie
galljwNewbie
asked in Device & Phone Support

Dialling out

My iPhone will not dial out.  What is the cause of this?  It has been a problem in the past but not recently.

2
Kash
iD Mobile Employee
4 months ago
B
Newbie
Billy2pNewbie
asked in Device & Phone Support

Network Issue

Subscription base issue is not a network issue per sa! If you ported from another network, try:Select your previous network by removing the automatic network selection in mobile settings.Hit flight mode.wait 30 seconds or so.then toggle out of flight modethen go back to network selection and select IDit might just connect you (worked for mine and the mrs!).

1
Kash
iD Mobile Employee
4 months ago
Charlotte Wood
Newbie
Charlotte WoodNewbie
posted in Device & Phone Support

help

Someone is ment to phone me 

1
Kash
iD Mobile Employee
4 months ago
Charlotte Wood
Newbie
Charlotte WoodNewbie
posted in Device & Phone Support

Call request

Someone is ment ro be calling me so you know when this is ?

1
Kash
iD Mobile Employee
4 months ago
mistertaylor
Civilian
mistertaylorCivilian
asked in Device & Phone Support

Old EE number transferred but still sending/receiving calls/texts from temporary iDMobile number

When setting up my new iPhone, I simply transferred all the data from the old phone to the new one using the automated process. At a certain point it asked if I wanted to transfer my existing number to an esim on the new phone. I pressed yes, but in retrospect I probably shouldn’t have done this.I provide the PAC code to and yesterday had a text from iDMobile confirming my number has transferred, but I’m still sending/receiving calls and messages from the temporary iDMobile number.Additionally, under Settings->Mobile Data, the temporary number is listed as my “primary” and my existing is listed as “secondary”. Similarly, the temporary number is now associated my my iCloud account. Can I just manually change the number in the settings?I’ve tried contacting support, but they claim my details don’t match their records and therefore are unable to help.Thanks.

4
C
Newbie
4 months ago
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