Devices

Find out about the latest devices available and get any help you may need with your device settings

2028 Topics

Carly Mcgill
Civilian
Carly McgillCivilian
asked in Device & Phone Support

bill

I’ve payed my bill but nothing is working like calls txts and my data when I try to call someone in my contacts  it’s says ur bill has been payed thank you but nothings working and the money has been taken out the bank so it has gone through 

1
Kash
iD Mobile Employee
9 days ago
Amy Nowell
Newbie
Amy NowellNewbie
asked in Device & Phone Support

confused.

I placed my order several hours ago for a new device and plan. It said confirmed with an order number but I’ve had no email confirming anything, and no money has left my bank account. Is this normal or has something gone wrong and I need to order again? Thanks 

1
Kash
iD Mobile Employee
9 days ago
Grant Coulman Senior
Newbie
Grant Coulman SeniorNewbie
asked in Device & Phone Support

no sim

New phone contract my old sim from my expiring contract works in my phone but then new sim doesn't register in my device help please 

2
Kash
iD Mobile Employee
8 days ago
JJ220
Civilian
JJ220Civilian
asked in Device & Phone Support

Blacklisted question

Hello,I lost my phone earlier so I rang ID up to explain and they have locked the sim so it cannot be used and have blacklisted the model for security. I am making a claim through my insurer and they require the following informationProof of barringProof of sim card replacementProof of purchase (that is obvious one where to find that)Where can I find the first 2 please? Thank you

1
Kash
iD Mobile Employee
9 days ago
Gillian Mccullough
Newbie
Gillian McculloughNewbie
posted in Device & Phone Support

cant pay bill app wont work

Trying to pay bill and app won't work

1
Kash
iD Mobile Employee
9 days ago
Laura Wilko
Newbie
Laura WilkoNewbie
asked in Device & Phone Support

data

I have unlimited data but it's not working outdoors  and my blootooth connection is also messing up  anyone elses been same or know the problem please 

3
Kash
iD Mobile Employee
9 days ago
Gavin May
Newbie
Gavin MayNewbie
asked in Device & Phone Support

pac code

How do I speak to a real person at id mobile

3
Tom
iD Mobile Employee
7 days ago
Amanda Coffey
Newbie
Amanda CoffeyNewbie
asked in Device & Phone Support

pac code

I need a pac code from id. I've text the number  65075. Text PAC  and Date of Birth but doesn't recognise me!  How do I contact ID. Or can someone run through how to do it online as I can't seem to access "my account" and switch or cancel. I'm with id my contract expires in just over a month 

2
Kash
iD Mobile Employee
9 days ago
Geek
Newbie
GeekNewbie
asked in Device & Phone Support

wifi calling wifi preferred

Why has the option wifi preferred in wifi calling recently disappeared on my Samsung S23 ultra? I queried with Samsung and they say my operator has stopped it?

3
andewhite
Legend
12 days ago
W
Civilian
WiltonCivilian
asked in Device & Phone Support

phone not receiving calls

I have been with ID for 3/4 years. I took out a new new contract last year but this week, I have had trouble receiving calls.i I can make calls out but I can't receive calls in unless they are through messenger or Whatsapp. 

1
Kash
iD Mobile Employee
9 days ago
E
Newbie
eyephoneNewbie
asked in Device & Phone Support

Switch from Vodafone > ID, cannot setup Mobile Network

Hey there, I’ve just moved from Vodafone > ID Mobile and picked up a new iPhone 15 Pro with it.I issued ID Mobile a PAC code to keep my number from Vodafone. Live chat has confirmed that my PAC switch has been completed.On my new iPhone, there is no mobile service. If I go into Mobile Service settings, it says ‘Your SIM is not supposed. This phone number can’t be transferred because your account is ineligible’. I think it’s trying to setup an Esim, despite there being a physical ID Mobile SIM in the device.Please help me!

4
Kash
iD Mobile Employee
9 days ago
Frank Pessell
Newbie
Frank PessellNewbie
asked in Device & Phone Support

Id Mobile not allowing me to set up voicemail

I am not a happy customer. As I cannot get any help to let me set up my Voicemail account.please help me  

4
Kash
iD Mobile Employee
10 days ago
Daniel Dumbridge
Civilian
Daniel DumbridgeCivilian
asked in Device & Phone Support

about bill

Hi my name is Daniel dumbridge Your try to take the money for my phone bill yesterday from the bank but the money wasn’t there and I pay it this morning but it’s taking it from next months bill. I had a text message about 1 hour ago saying there to to try again in about 5 days I have paid it today 45.30 

1
Tom
iD Mobile Employee
11 days ago
A
Newbie
Andy05Newbie
asked in Device & Phone Support

Voicemail

I am unable to delete any voicemail. There is no option to delete or any trash can on screen. In fact I am only able to hear the oldest voicemail and have 2 new ones I cannot retrieve because as soon as it plays the old one it cuts off to the main menu with no delete option? any suggestions out there, this is a new account (8 days) and a galaxy s24

7
andewhite
Legend
12 days ago
D
Civilian
Danny MossmanCivilian
posted in Device & Phone Support

new customer, wants to keep number, PAC

Hello, I'm a new customer my contact begins tomorrow, I signed up using a PAC code but have received a new number in an email. The new number is [REDACTED]. I'd like to keep my old number if possible. My old number is [REDACTED]. Thanks. 

3
Tom
iD Mobile Employee
11 days ago
Adam Pearson
Newbie
Adam PearsonNewbie
asked in Device & Phone Support

PAC code

Submitted PAC code. It’s updated to my previous number on the app but still dials out as my new number, which I don’t want. Any help?

2
Tom
iD Mobile Employee
11 days ago
A
Rookie
Alastair GillRookie
asked in Device & Phone Support

WiFi calling on iphone 13

I have a new iPhone 13, just joined ID. No matter what I try I am unable to have WiFi calling. Any clues please? I have obviously enabled WiFi calling on my phone, have full fibre so no problem with band width. Help?!

8
Tom
iD Mobile Employee
11 days ago
Moira Dunn
Newbie
Moira DunnNewbie
posted in Device & Phone Support

moiradunn

I am trying to set up id account I am having problems with setting up

1
Tom
iD Mobile Employee
12 days ago
Rory Morris
Newbie
Rory MorrisNewbie
asked in Device & Phone Support

cant pay bill

Neither the app or website will let me pay my bill and I really need service back

2
Tom
iD Mobile Employee
12 days ago
R
Newbie
Ricky366Newbie
asked in Device & Phone Support

Number change over

Hi,I had my confirmation message this morning from my previous provider to say my service with them had now been cut off. I can see that my phone number has not ported across yet and its been almost 5 hours, is this normal?

4
Tom
iD Mobile Employee
12 days ago
C
Newbie
Callum PearceNewbie
asked in Device & Phone Support

data,cslls,texts not working

Hi I missed a payment yesterday but paid it today around 11am it’s now 10pm and my account hasn’t been re-activated I’ve turn my phone off and on I even took out the SIM card and put it back in but nothing works sadly and it is frustrating as I just moved home and got no WiFi here 

1
Tom
iD Mobile Employee
12 days ago
B
Newbie
BillysMurphysdadNewbie
asked in Device & Phone Support

I need to cancel an old phone (my youngest sons) but dont have the number and its not been used for over a year.

I was paying for my sons ID Mobile phone by direct debit. He left home for university 2 years ago and has since replaced his phone with a new one that he pays for himself. I recently noticed that Im still paying the monthly tariff so obviously i want to discontinue.I cant cancel the contract on line as once i have entered the old number, a text is sent to that phone, which is no longer in use.So i cancelled the Direct Debit but today received a final warning telling me to pay up (or else)There doesn't seem to be any phone numbers that i can speak to someone about this.HOW do I legitimately cancel this phone please? The contract shouldve rtun out over 12 months ago.

1
Tom
iD Mobile Employee
12 days ago
Chris Spark
Newbie
Chris SparkNewbie
asked in Device & Phone Support

issue with order

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

5
Kash
iD Mobile Employee
7 days ago
H
Newbie
H84Newbie
asked in Device & Phone Support

RCS Chat Samsung Flip 5

I switched to ID mobile about 2 weeks ago and my number switched over however when I send a text message the number that appears on the receivers side is not my number but a temporary one. I have tried toggling RCS in message settings and verify my number however this has not worked. Thanks.

6
Tom
iD Mobile Employee
12 days ago
Codreanu Victor
Newbie
Codreanu VictorNewbie
posted in Device & Phone Support

mr

I didn't receive my phone

1
Tom
iD Mobile Employee
12 days ago
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