Devices

Find out about the latest devices available and get any help you may need with your device settings

2002 Topics

Julie Theobald
Newbie
Julie TheobaldNewbie
asked in Device & Phone Support

new phone fault before finishing set up

Just setting up new phone and transferred data off my daughters old phone now the screen has gone black although you can still feel that the phone is working behind the black screen , what has happened ????

4
Kash
iD Mobile Employee
5 months ago
Vicky Pulman
Newbie
Vicky PulmanNewbie
asked in Device & Phone Support

Voice mail - not set up - won't accept any PIN

As above. No matter what pin I enter to set it up - its not accepted. I have 4 VMs i can’t access. 

4
Kash
iD Mobile Employee
5 months ago
Damien Moore
Rookie
Damien MooreRookie
asked in Device & Phone Support

SIM activation

My son had his previous phone with ID and the account was in my name. He has just purchased a new phone through Carphone Warehouse in his own name  but he is unable to register or activate the sim card. Will his number be the same with the new SIM or will he need to use his old SIM?

13
Kash
iD Mobile Employee
5 months ago
M
Newbie
MikerokitaNewbie
asked in Device & Phone Support

Permantly block mobile number

Hellooo,  Just wondering if ID mobile can permanently block a mobile number? 2 

2
Kash
iD Mobile Employee
5 months ago
Abi Siddle
Newbie
Abi SiddleNewbie
posted in Device & Phone Support

cost of increased data

Why do I have to pay £7 per month to increase my data to 10gb when a new customer only pays £6

1
Kash
iD Mobile Employee
5 months ago
M
Newbie
moblieNewbie
asked in Device & Phone Support

Original Samsung mobile phone battery

 The main Original Samsung mobile phone battery of a mobile phone is an essential component that powers the device and allows it to function on-the-go. Typically, these batteries are rechargeable lithium-ion or lithium-polymer cells, carefully designed to deliver optimum performance while being compact in size. They are chosen for their high energy density, ensuring long-lasting power and minimizing the need for frequent charging. The battery's capacity, measured in milliampere-hours (mAh), determines how long the phone can last on a single charge; higher capacities mean more extended usage time. Additionally, manufacturers strive to enhance battery efficiency through intelligent power management systems that monitor and optimize energy usage based on user behavior and application requirements. As technology advances, innovations like fast charging capabilities have emerged, allowing users to quickly replenish their devices' battery life in a shorter amount of time. Ultimately, the mai

0
M
Newbie
5 months ago
M
Newbie
Moiz998Newbie
posted in Device & Phone Support

bad service

After having Sim only contract with them, I visited currys store in london after 3 months, their customer representative told me I would be able to get upgrade of having a Iphone, as I told him I wanna have contract for iphone, so he told me to wait until 26 September and then I will get it from upgrade. So I waited so long and when time comes, they said you can only upgrade for 20 pounds per month deals only. I said what? Why you don't tell me in the first place?So basically they told me wrong thing in first place so that I don't leave them, because EE and all other networks do give any mobile contract from 3 to 6 months and I was about to convert my contract to EE at that time, but he told me to wait for the upgrade time and when it comes it was totally useless for me. I am hating their services as they are telling wrong things to retain their customers. And when I ask them, was it written to the contract that I cannot have upgrade for above 20 pounds contracts? and they said no we d

4
M
Newbie
5 months ago
Stefan Tylunas
Newbie
Stefan TylunasNewbie
posted in Device & Phone Support

unable to connect to wifi calling.

I have recently moved to I’d and I can not use Wi-Fi calling. I have tried all suggestions from community and am now frustrated that it is a task. It was the main reason for switching from Lebara who do not offer it .Pleas help.

18
F
Newbie
5 months ago
F
Newbie
flomaneaNewbie
asked in Device & Phone Support

wifi calling not working

I using iphone 12 pro, wifi calling activated.  in my office, i have one line signal, so, very poor signal, i have connected  to the company wifi, all internet connection working well on wifi, no vpn or proxy. I can t call anymore, try make the call and nothing happen Someone else has called me , he told me that is ringing in his phone but my phone do not show any ring, no call on my phone

8
F
Newbie
5 months ago
M
Newbie
moblieNewbie
posted in Device & Phone Support

Low internet speed on Xiaomi phones

The issue of low internet speed on Xiaomi phones is a well-known concern among users. Despite the company's reputation for offering affordable yet feature-packed smartphones, it appears that some models suffer from subpar connectivity performance. Upon investigating potential causes, it becomes evident that several factors may contribute to this problem. Firstly, hardware limitations such as an outdated modem or antenna design might hinder signal reception and thus result in slower internet speeds. Additionally, software optimization issues, including poorly optimized network settings or background applications consuming excessive data, could negatively impact browsing experiences. Furthermore, regional variations in network infrastructure and carrier compatibility can play a role in this matter. While Xiaomi has made attempts to address these concerns through software updates and patches, it is crucial for users to consider their specific device model and its compatibility with their

1
Kash
iD Mobile Employee
5 months ago
J
Newbie
jumpywizard94Newbie
asked in Device & Phone Support

Can I return my faulty new device for an exchange ?

Hi,I received my new pixel 7 yesterday but I’m really not happy with the quality of the screen (it has a yellow tint to it no matter what display setting I choose and the battery is awful, coming from a Samsung S21 to the Google Pixel 7 seems like a downgrade right now !I have spoken to google as well as had a look on their official forums and it’s littered with other people having the same issue with the display colour/saturation. I know I’m within my right to send the phone back as I’m within the first 14 days (cooling off period) and cancel with no charge.However ID mobile also state that I can get an exchange if a fault arrives in the first 30 days also.Source here - I do not want to go through the hassle of canceling my contract completely and then having to take out a new contract as this would be detrimental to my credit score (currently about to purchase my first private home).So could someone help me out please exchange this pixel 7 for another device/model ?   

3
Kash
iD Mobile Employee
5 months ago
Maxine Szalacsi
Newbie
Maxine SzalacsiNewbie
asked in Device & Phone Support

contract

I've got e mail with contract does that mean I'm accepted and waiting on deluvery

1
Kash
iD Mobile Employee
5 months ago
P
Civilian
Phil1791Civilian
asked in Device & Phone Support

Issues transferring number with PAC code

Hi, i’m wondering if someone can help me. I’ve recently joined ID but want to keep my existing number. However, when I enter my details in the PAC form, i’m getting:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”I didn’t submit the PAC code at the time of purchase nor have I submitted any of the information incorrectly, so I don’t know what to do next?The one thing I will say is that I’ve tried this a few times, and each time my ID number gets a text acknowledging the request.Does this mean it’s gone through okay even though the form is telling me there’s an error?Thanks in advance. 

1
Kash
iD Mobile Employee
5 months ago
G
Newbie
griffandypNewbie
asked in Device & Phone Support

if APN setting unavailable and no data

Just received my idmobile iPhone15 which I have bought for the  data roaming. Following the guidance by idmobile to set it up for roaming before I go it says to check APN settings. After much puzzling I find it can’t be done and others have been unable to access data abroad. if I can’t access data abroad the phone is no use to me, can I ask for my money back?

1
Kash
iD Mobile Employee
5 months ago
nicksymes
Newbie
nicksymesNewbie
asked in Device & Phone Support

Ordered on Thursday but not received dispatch notification.

I ordered a phone on Thursday and the table says orders on Thursday are delivered Monday on next day DPD. I've not received any dispatch notification so I'm guessing it won't be delivered on Monday? Can someone please confirm.

1
Kash
iD Mobile Employee
5 months ago
dazzler
Newbie
dazzlerNewbie
asked in Device & Phone Support

Sim cards

Can i put my sim in a new phone…..i have a nokia 930 unlocked yet it wont register the sim Many Thanks

1
Kash
iD Mobile Employee
5 months ago
Sciado
Newbie
SciadoNewbie
asked in Device & Phone Support

Returns Charges?

I ordered a phone from Carphone Warehouse and had it delivered to my local Curry’s store. When I went to collect it I told them the screen was smaller than I thought so I wanted to upgrade.However, because I had ordered it online they told me they could not cancel my existing order and it would have to be returned first. I asked them to do this for me but they said I had to accept the phone, take it away and call to get a returns label.I felt this was ridiculous as I was already in store speaking with a Carphone Warehouse (Currys) sales person and they should be able to do this for me as I hadn’t even opened the package yet.They were adamant that I had to take it away first. Reluctantly I accepted the phone and did as they asked and sent it back early the very next morning using their returns label.Later I received a final bill for over £5 plus when I checked my bank account I noticed that they had taken 2 x £1 payments while I was in Currys without asking or even mentioning it.I am ve

1
Kash
iD Mobile Employee
5 months ago
Irenee Scalbert
Newbie
Irenee ScalbertNewbie
asked in Device & Phone Support

texting while abroad

Hi,I can receive SMS while abroad. I then reply with another SMS but my correspondant does receive the message. Why is that? And how can I fix the problem? 

7
Kash
iD Mobile Employee
5 months ago
Jay Nelson
Newbie
Jay NelsonNewbie
posted in Device & Phone Support

my sim is not activating on my new device

I received my new contract and my new phone with ID mobile and I’ve put my sim in and it’s not activisting or anything 

4
Kash
iD Mobile Employee
5 months ago
Andy Smith
Newbie
Andy SmithNewbie
posted in Device & Phone Support

Plan upgrade - how long duration?

How long does an upgrade take?I'm already an existing pay monthly (30 day) customer but yesterday I upgraded my plan to a 12 month one, same cost per month but more data.Apparently I'm being sent a new SIM despite already having one and it even said that it isn't required 🤷‍♂️I thought it would've been an almost instant process given everything above.

2
Kash
iD Mobile Employee
5 months ago
Thomas Davison
Newbie
Thomas DavisonNewbie
asked in Device & Phone Support

PAC code

Hi just recently changed from Vodafone to ID mobile. I put my PAC number on my order online. I received my new sim yesterday but the number hasn’t changed, how long does it normally take? As I haven’t received an email or message about it.thanks 

4
Kash
iD Mobile Employee
5 months ago
Claudia Barbosa
Newbie
Claudia BarbosaNewbie
asked in Device & Phone Support

changed my plan by mistake

Good morning,I accidentally changed my plan, how can I switch back to my old plan? Thank you.Claudia

2
Kash
iD Mobile Employee
5 months ago
John Fleetwood
Newbie
John FleetwoodNewbie
asked in Device & Phone Support

not receiving otp sms messages on wifi calling

I’m not receiving otps on wifi calling. the phone is working fine and I get texts. it previously worked okay on vodafone wifi calling and did work for a while on id mobile. I use an iphone.

2
Kash
iD Mobile Employee
5 months ago
Bilal Khan
Newbie
Bilal KhanNewbie
posted in Device & Phone Support

sim card lost

I lost my sim and my phone broke and i need the sim to back up my accounts and storage and everything could you send a new sim with my number its i need the sim asap as i need my accounts and storage back. Please and Thank You

3
Kash
iD Mobile Employee
5 months ago
Darren Horner
Newbie
Darren HornerNewbie
asked in Device & Phone Support

Internal Number Port

Hi there.  I am already an idmobile customer but I have brought a new phone from mobile.co.uk on a different plan.   The question I have is how do I keep my old number.  Do I have to cancel my oldplan?

2
Kash
iD Mobile Employee
5 months ago
Terms & Conditions
Why iD Mobile?