Devices

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2010 Topics

A
Newbie
AaroncNewbie
asked in Device & Phone Support

Previous number not transferring

When switching to ID I have provided the correct PAC code to transfer my previous number and I have been waited over a week since the date my number was supposed to be transferred. Has there been a problem with transferring my previous number? 

3
Kash
iD Mobile Employee
6 months ago
Jonathan Hartley
Civilian
Jonathan HartleyCivilian
asked in Device & Phone Support

Help. I’ve upgraded from phone and sim contract £28.10 to sim only at £10 but i am still being charged £28.10.

HiMy 2 year contract for £28.10 ended August 2023. I used the website to upgrade to a SIM only contract for £10. Now I am charged both amounts.I spent 2 hours on my phone trying to resolve this via the text messages to customer services last month. This resulted in me being sent another SIM card bringing me to 3 now in total.Cancelling a sim only contract will incur early penalty charges.  Why can’t I speak to someone once and for all to get everything sorted out? I probably just need someone who understands which sim to use to make it right.No confidence in this happening just now as more money drifts out of my account needlessly.Any suggestions please? Jon   

1
Kash
iD Mobile Employee
6 months ago
Jessica Cunliffe
Newbie
Jessica CunliffeNewbie
asked in Device & Phone Support

pac code request

I have received my mobile today and got my pac code and put the request through to change my new number to my old one however after submitting the request I have changed my mind to stick with the new phone number. Does anybody know how I can cancel the request before it’s processed tomorrow. Thanks 

1
Kash
iD Mobile Employee
6 months ago
Gerrycrow
Newbie
GerrycrowNewbie
posted in Device & Phone Support

unblock sim after finding phone

I thought I had lost phone so I blocked it. Then found ut and unblocked ut over an hour ago but still saying blocked. O need to use it urgently so really need ut unblocked

3
Kash
iD Mobile Employee
6 months ago
J
Civilian
JessieCivilian
asked in Device & Phone Support

Switched over number and its not working

I have switched over my number to this new phone with ID with a PAC code, I can call people and it comes up as my contact number however I can’t text and calls do not come through to this new phone they only come through to my old phone. I have restarted both phones and turned off my old phone and got someone to call and it still didn’t come through to my new phone 

1
Kash
iD Mobile Employee
6 months ago
N
Rookie
NonnaPia23Rookie
asked in Device & Phone Support

Can't update from incorrect SIM-only deal to 24-month contact

Morning! I’ve been a customer for several years, with my recent 24-month contract coming to an end. I recently moved to a cheap SIM-only deal to tide me over until the Pixel 8 Pro announcement. However, it seems my intended 30-day SIM was erroneously processed as a 12 month contract, leaving me unable to upgrade with iD as intended (and take advantage of the preorder deal) An operative told me on Saturday it would be rolled back within 24 hours. This hasn’t happened. Now I’ve been told it could be a further 48 hours while the technical team look into it. Based on my recent experiences, I have little confidence this will happen.I’d really appreciate faster progress with this. I want to stay - and pay iD more money!

8
Tom
iD Mobile Employee
6 months ago
Paul Kennedy
Newbie
Paul KennedyNewbie
asked in Device & Phone Support

Paul

Just upgraded kept old SIM card but my messages are sending from iCloud. Can’t change to iMessage? Tried everything can someone help?

4
Tom
iD Mobile Employee
6 months ago
Lisa Hill
Newbie
Lisa HillNewbie
asked in Device & Phone Support

PAC DIDNT TRANSFER ON DATE - I NEED MY OLD NUMBRT

This is stressful, I have the welcome message stating I have a new number but my old number should have transferred.  What do I do with no-one to speak to.  Thank you.  Moved from Three to ID.

1
Tom
iD Mobile Employee
6 months ago
Rob Artist
Newbie
Rob ArtistNewbie
asked in Device & Phone Support

Thanks

I eventually got to chat on line with a person via the Facebook iD mobile chat line . The problem of retaining my old telephone number after my switch from 3 to iD has been actioned. My thanks go to the “human” on the chat line . The Bot chat line is useless and the route to getting help at iD is labyrinthian and needs sorting so that more direct and responsive help can be given without going through social media channels .

0
Rob Artist
Newbie
6 months ago
Nigel Hand
Newbie
Nigel HandNewbie
posted in Device & Phone Support

coverage

Is there a problem with the signal in HD80RQ area, as my signal is useless and has been for some time.I was told the 4 g signal is very good. That’s not the case 🤬

5
Kash
iD Mobile Employee
6 months ago
A
Newbie
adam1295Newbie
asked in Device & Phone Support

Cannot edit or close topics

Highlighted after including personal data in a post. There is no clear way to edit posts or close them if no longer required

2
Kash
iD Mobile Employee
6 months ago
A
Newbie
adam1295Newbie
asked in Device & Phone Support

Nobody is able to call me

Family and work is unable to call my number . No idea how long this has been going on for. My number was ported however has been working before.

9
Kash
iD Mobile Employee
6 months ago
Rob Artist
Newbie
Rob ArtistNewbie
asked in Device & Phone Support

Problems with me new switch to iD mobile

I cant seem to access any telephone or live char help so before I act and cancel my new iD contract please can iD mobile ring me to sort out my problems Just no. 35400909 where  guess you hold me contact details . The issue is that I want to change my allocated pin number and create a new password but your link to do this does not work - after an hour trying on two separate days it is so frustrating . I need a responsive and contactable customer service please. 

6
Kash
iD Mobile Employee
6 months ago
Oliver Iles
Newbie
Oliver IlesNewbie
asked in Device & Phone Support

number port issues

Ported my number from smarty to id mobile todaynow I have no Mobile data and it is still showing the phone number that came with the phone and not my ported number.cant change the number in settings, phone, my number as it just reverts back to the other number when you try to save it.tried iMessage and Facebook off and reboot and amend as per above but no joY.How do I get the phone to take my ported number?       

14
Kash
iD Mobile Employee
6 months ago
A
Newbie
Allia RanaNewbie
posted in Device & Phone Support

I am unable to login to my account via web or the mobile app!

I just recently purchased a sim with iD this week and for some reason whenever I try to log into my account it says there there is a problem and to try again later. And to make matters worse is that I can’t make any phone calls as my phone tells me that I have no credit in my account and also can’t send any texts or even use my data outside. I have tried multiple times the ‘forget password’ option but I never receive the code for updating my password. I have deleted the app on multiple occasions and reset my entire phone but there has been no progress what so ever. I have been in touch with the lovely iD team via the chat service and I was told by the representative that they would raise a ticket with the IT team and I would receive an email by them but to avail has that happened and its been a few days. Please can someone aid me in rectifying this situation because I am being increasingly frustrated now as each day goes by.

3
Kash
iD Mobile Employee
6 months ago
Luke Hatch
Newbie
Luke HatchNewbie
posted in Device & Phone Support

google pixel 8 pro

Just pre ordered the new Google phone but I can't check the order on my app and the £99 upfront cost fee hasn't been taken ? This is an upgrade as my current contract finishes this month  Any help or info appreciatedThanks everyone 

3
Kash
iD Mobile Employee
6 months ago
John Ashcroft
Newbie
John AshcroftNewbie
asked in Device & Phone Support

data to text

Could I lower the amount of Data I get on my plan and recieve more text in place

2
Kash
iD Mobile Employee
6 months ago
D
Newbie
DclecturerNewbie
asked in Device & Phone Support

sending text from wrong number

Galaxy s23 ultra.  Not receiving texts to my number and when I send them it says it's from my new number.  I used a pac code and when I call it's all fine.  Help :) changed to SMS and not using Samsung messages also changed phone number in the message app and settings.  Happening for a week now.  Tried many things 

5
Kash
iD Mobile Employee
6 months ago
Aaliyah Wade
Newbie
Aaliyah WadeNewbie
asked in Device & Phone Support

pac code

Hi there ,  I have given my pac code from Tuesday and I have now received my sim and it’s Friday but the number has not transferred , I have turned on and off the phone but still the number has not swapped over to the old one. 

2
Kash
iD Mobile Employee
6 months ago
Les Gossink
Newbie
Les GossinkNewbie
asked in Device & Phone Support

Poor network coverage in Glasgow

Is any one else experiencing network issues with ID? I live in the G52 area and work in the city centre, in both areas the signal is very poor sometimes I have half a bar and sometimes none, when at home I have to go outside. I've never had any issues with my old network providers Vodafone and Tesco. I have been with ID six weeks and beginning to wish I hadn't changed. Any help would be greatly appreciated.

4
Kash
iD Mobile Employee
6 months ago
Russ Hewitt
Civilian
Russ HewittCivilian
asked in Device & Phone Support

Billed for £16, Signed up for £12!

I took out this contract for my son and picked a £12 per month contract, yet I've just been billed for £16!I definitely read it right, and it was 100% £12, ID mobile can you please advise as I'm thinking of cancelling this contract as I feel I've been duped.

7
G
Newbie
6 months ago
C
Newbie
CescaMolloyNewbie
asked in Device & Phone Support

my sim card is missing

I ordered a new phone as part of my new contract but it was missing in the delivery. I am not able to register on the app without the sim and phone number and the chat function isn’t working on the website?? I need customer support help from a real person as I think my old number has been moved to this non existent sim so I don’t know how I will keep my number if send a new sim!  

3
Lauren
iD Mobile Employee
6 months ago
Buzzy69
Civilian
Buzzy69Civilian
asked in Device & Phone Support

New SIM card not working

Switched to ID Mobile from EE using existing number, but SIM card not receiving calls. Reception area is good. Was told in would be next working day. How long until this transfer is complete?

2
Lauren
iD Mobile Employee
6 months ago
G
Newbie
goffchrisNewbie
asked in Device & Phone Support

MMS charged over WiFi?

I am using the Messages app on iPhone, and I sent an image to another iCloud user while connected to WiFi. It seems I was charged 55p for this by ID.  I don’t understand why I would be charged for this if it did not even travel over the ID network. I can understand if I did this over the 4G or 5G network, but this seems like a robbery to me.

2
Lauren
iD Mobile Employee
6 months ago
N
Newbie
nobbyNewbie
asked in Device & Phone Support

Switching to SIM only - how to access web plans?

My contract’s ended and I want to switch to SIM only but the plan I want isn’t offered when I log into my account even though I can see it on the website - how do I select that plan?Thanks.

4
Kash
iD Mobile Employee
6 months ago
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