Devices

Find out about the latest devices available and get any help you may need with your device settings

2026 Topics

Kevin Paign
Newbie
Kevin PaignNewbie
asked in Device & Phone Support

number porting

Number porting is failing 

3
Tom
iD Mobile Employee
12 days ago
Digimick1967
Newbie
Digimick1967Newbie
asked in Device & Phone Support

Number not ported

My wife and daughter have recently moved from Three to ID Mobile. We requested both numbers be ported on Friday 5th April 2024. My daughters mobile has ported over with no issues. However, my wife's number hasn't ported across as yet. If we've requested this to be ported on a specific date is it normal for it to take longer and if so how much longer should we wait before requesting this issue is escalated

1
Tyler
iD Mobile Employee
13 days ago
emmalouise_86
Newbie
emmalouise_86Newbie
asked in Device & Phone Support

order

.

2
Tyler
iD Mobile Employee
13 days ago
I
Newbie
Imrankhan786Newbie
asked in Device & Phone Support

iD app

Why does my ID mobile app keep asking me for entering login details inspite of me giving access through my biometrics with first time log in? Each time I use app I have to enter it, makes me mad.

7
Matthew Thompson
iD Mobile Employee
15 days ago
Rachael Louise
Newbie
Rachael LouiseNewbie
asked in Device & Phone Support

SIM card

Hello! I can’t seem to get hold of you for help. My SIM card won’t work and won’t recognise a Network. I’ve reset the network settings on my phone, turned off and on etc but still no joy. Just come back from abroad and took SIM out for a week and it won’t recognise it now I’ve put it back in my phone. Can you help please? Thanks! 

2
Tyler
iD Mobile Employee
13 days ago
K
Newbie
Kelly110305Newbie
asked in Device & Phone Support

Iphone12 earpiece not working

I have an iPhone 12 through a contract. The earpiece stopped working meaning I couldn’t receive calls unless on speakerphone or using headphones. I have had it checked in the Apple Store but said I needed to contact the provider to see if it could be fixed?

4
Tyler
iD Mobile Employee
13 days ago
4
Newbie
4FatSnakesNewbie
asked in Device & Phone Support

Transaction Number

Hi Please could someone from iD Mobile PM my Transaction Number. I never received a welcome email and it’s not in my spam either. Then I can sort out my PAC!  Many thanks, Max 

1
Tom
iD Mobile Employee
14 days ago
Ange1a
Newbie
Ange1aNewbie
asked in Device & Phone Support

payment

Can you please move my bill payments to the 13th of the month to save any future payments being declined from my bank, this when I'm paid every month, thanks!

1
Tom
iD Mobile Employee
14 days ago
P
Newbie
pmhughNewbie
posted in Device & Phone Support

sim installed cannot make calls, can receive

I have a sim installed on my phone that can receive calls but cannot make calls answers please 

1
Tom
iD Mobile Employee
14 days ago
Robert Haldane
Newbie
Robert HaldaneNewbie
asked in Device & Phone Support

new sim

Can’t get on website to activate sim

2
Tom
iD Mobile Employee
14 days ago
Matthew Tracey
Civilian
Matthew TraceyCivilian
asked in Device & Phone Support

buying in store vs online

Hi everyoneI am not with ID...YET.However, I found an amazing deal on their website for an s24 ultra with a free tablet.I was advised that if you buy online, the guys in store can’t / won’t help you with any issues.is this true?Also, will they offer same deal in store?Many thanks

2
Tom
iD Mobile Employee
14 days ago
Alan Buckley
Rookie
Alan BuckleyRookie
asked in Device & Phone Support

Not Receiving Some SMS Messages

I am not receiving one time password SMS messages from my Polish bank. I have contacted them and their records show the message was sent and received by my phone operator but not forwarded on to me.

11
Tom
iD Mobile Employee
6 days ago
B
Rookie
ben_lRookie
asked in Device & Phone Support

I get a “No SIM available” error periodically

Good afternoon, I recently got a new contract with iD mobile and a few days after I put the SIM in my iPhone 13 I got a “No SIM” message in the control centre. I asked for a new SIM but after a few days that doesn’t work either.Putting my phone into flight mode, resetting network settings and restarting it doesn’t fix the issue, and the only way I can get it to work is by ejecting the SIM tray and putting it back in again. But even after I do that, it only works for a few hours and then I get the same message.Apart from this issue, I’ve had fine service and good signal.Does anyone know what the issue might be? Thanks in advance for any help and let me know if there’s anything I may need to elaborate on

13
Tom
iD Mobile Employee
6 days ago
J
Rookie
Juliem14Rookie
asked in Device & Phone Support

No incoming calls and messages

Hello ,I've had my new phone and ID SIM 3 weeks and I'm only receiving calls and messages from my partner who is on 3 network, other networks say my number is not recognised 

12
Tom
iD Mobile Employee
11 days ago
T
Civilian
TrwiCivilian
asked in Device & Phone Support

Where is the web chat?

Hi, I have just joined this network and the app has been down for 3 days so cannot register and turn my roaming on. I am away on holiday so need it sorted ASAP. Where is the Web chat? How can I get help?

2
Tom
iD Mobile Employee
15 days ago
J
Newbie
johnny daviesNewbie
asked in Device & Phone Support

how can this be?

i do hope an employee at id see this post.i received my new contract phone and sim through the post tuesday, since then nothing has worked, no signal, no number port, no matter how i try to remedy things i hit a brick wall, absolutely nothing i can do. HOW CAN A MOBILE PHONE COMPANY NOT HAVE A PHONE NUMBER?so my question is, what do i do? i have a contract with 3 which was supposed to end with the port of my number, i have a contract with id which does not work. this can’t be how things run in 2024, i believe its all down to the severely botched it systems which is why nothing works, no app, no my id ect. this has become a massive headache, not just for me but it seems for thousands of people across the country, and yet absolutely no way of resolving it.

2
Tom
iD Mobile Employee
15 days ago
L
Newbie
LouiseDHNewbie
asked in Device & Phone Support

how do i add roaming when the site is down?

App and site have been down for days, how do I add on roaming if I can't login?

5
Tom
iD Mobile Employee
15 days ago
T
Newbie
Topman1031Newbie
asked in Device & Phone Support

app not working website not working

Seriously id  what is going on. Can't log in  can't even register to the app. Your quick enough to take payment. 

38
Kash
iD Mobile Employee
7 days ago
Jonathan Dearth
Civilian
Jonathan DearthCivilian
asked in Device & Phone Support

id have not kept my existing phone number

They said 7 days ago they were going to do it.This was after a day of trying to get them to do it.They still haven’t done it  can’t contact they as can’t login to App - they send a code an hour after requesting it so when I enter it’s invalid.What do I do?

2
Tom
iD Mobile Employee
15 days ago
Rae48
Newbie
Rae48Newbie
asked in Device & Phone Support

need an additional sim card

I would like to add another sim to my Ip12 for my business so I can cancel my old phone account. Can this be done??   

1
Tom
iD Mobile Employee
15 days ago
E
Newbie
EdbeckhamNewbie
asked in Device & Phone Support

switching from another provider. which sim card?

Hi,I am switching from EE and have today received my new iPhone with new sim.Am I using the new sim or continuing with the old one?I did all the PAC details when ordering the contract so I could keep my old number. When putting the new sim in today it’s a different number. I then tried the PAC stuff again, as per this site but it said there was a problem. 

1
Tom
iD Mobile Employee
15 days ago
W
Newbie
Winner2023Newbie
asked in Device & Phone Support

My bill and phone upgrade

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
17 days ago
Zoecjones14
Civilian
Zoecjones14Civilian
asked in Device & Phone Support

sim card not working on phone

My sim card isn't working in my phone, but works in other devices 

1
Tyler
iD Mobile Employee
19 days ago
Greater Mavura
Newbie
Greater MavuraNewbie
asked in Device & Phone Support

Pay for my others phone

I could like to pay bill for my other phones   

1
Tyler
iD Mobile Employee
19 days ago
B
Newbie
Bryn PNewbie
asked in Device & Phone Support

3G Network closing end of April 24 phone incompatible

I have just had a text from iD mobile advising my phone will stop working by the end of April 24 as it using the 3G Network. As far as I am aware the phone is 4G compatible but does not appear on the list of accepted phones. My phone is a unihertz Jelly 2E which is a VoLTE over 4G. Any advice would be most appreciated.  

2
T
Newbie
10 days ago
Terms & Conditions
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