Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

24/04 - iD Mobile app & My Account - Latest update

1 month ago

Community
Devices

Devices

Find out about the latest devices available and get any help you may need with your device settings

2029 Topics

Most views

Recent feedback. Most replies Newest first

preedygoodNewbie

asked in Device & Phone Support

Not receiving incoming text or calls

Hi Swapped to iD mobile bringing my old number from giffgaff. (also new phone iPhone 12 to 15)Message received 11 am Monday 25th saying all swapped over.Since then I can call and text out okBut can’t receive calls or texts (plus won't connect my original number back to iMessage or FaceTime)I have turned off and on, reset network, turned off/on iMessage and FaceTime! Done full back up and re downloaded whole phone! Reboots and still not workingAnyone that can see information on the Port process and any issues from that side of things…Only other answer I see is wait 72 hours and it may sort itself.Its been ridiculous because I’ve missed doctors phone calls and can’t set anything up as everything needs to send a code to your mobile (which obviously isn’t receiving)Old/ interim number that came with the sim no longer works Basically just need to see if the Port has been completed properly but who or how can I get this looked at??Thanks

asked in Device & Phone Support

Moto G50 Wifi Calling issues

Hi All,I have a Moto G50 5G only had it 3 days, and have an issue with the WiFi calling availability. The phone seems to only have this available at random times and most of the time it just doesn't show it available and as I live rural then I have no reception. I have used it on this phone but on the odd occasion It has been available. The phone is update, I have reconnected the WiFi, the signal to WiFi is excellent, the internet is excellent, I have restarted my phone, and access point many times, booted the phone in safe mode and still nothing. Any suggestions or help otherwise I will have to return the phone :(

asked in Device & Phone Support

can’t send text messages

And I can’t see how others have fixed this in the other posts. My messages only send if iMessage is available and I get a failure message every single time if not. This has been the case since I moved to the network. Can someone help please?

Richard DignanNewbie

asked in Device & Phone Support

Pixel 7 Shattered Camera Glass

Hi, the glass covering the camera on my pixel 7 has shattered. Been in a case since purchase, only 1.5 months old and not been dropped. Apparently Google are aware of the issue but are saying it's not covered under warranty. Anyone else experienced this or have any possible solutions? Don't see why I should need paying to fix a known issue on a brand new phone!

Wix18Newbie

asked in Device & Phone Support

iphone 15 add esim when abroad

Will I be able to add an eSIM to an iPhone 15 to use abroad - even though Idmobile don’t support eSIM. So phone would have physical idmobile sim and I would add an eSIM from the likes of airalo?

SandraYoung85Civilian

asked in Device & Phone Support

No service

Today I woke up and apparently have no service. It is very strange as if I make calls out ID bars and signal appear but then disappear again afterwards. I have also been unable to login to the ID mobile account as the webpage seems to not load all day. I guess it is a network thing, but I have tried updating, resetting network settings, manually selecting the operator and I cannot do anything else as far as I know. I have an iphone SE and it updated to Apple IOC 17.1.2 today, but the problem preceded this.

asked in Device & Phone Support

WiFi calling unavailable on Sony XZ3

To get over the poor network signal at home I have bought a second hand (unlocked) Sony Xperia XZ3 to enable me to make calls via WiFi. I checked the phone was on your list of supported handsets and have ensured it is running the latest Android 10 software but there is still no ‘WiFi calling’ option listed in the call settings. I have read that the Sim card must also be compatible. Mine is 5 years old, do I need a replacement?

Steven MacMillanNewbie

asked in Device & Phone Support

iMessage/ FaceTime activation unsuccessful

Hi all,I’ve seen this number of articles about this and just spend all morning onto Apple support about this as well. I upgraded from a iPhone 12 to iPhone 14 and I have continually got the message for both iMessage and FaceTime that activation was unsuccessful for 48 hours now. I thought it was due to Apple, however putting my sim I have for work (Lebara mobile) and bingo both FaceTime and iMessage were activated successfully all in around 60 seconds. put my ID mobile sim back in (it’s my main contact number!) and we end up with activation unsuccessful.ID mobile, what’s up, why wont this work? FYI I did port my number from 3, but that was over 6 months ago! can someone please help with this as it’s clearly not an Apple issue, but ID MOBILE

DutchBhoy7Newbie

asked in Device & Phone Support

Little to No Network Signal

Just joined iD on the weekend and all seemed to be working fine from my home.However in the office today and i’m getting little to no network signal. It seemed to work earlier but despite getting 4G, i was barely getting over 1MB speeds. I now don’t seem to be getting any signal and the signal icon has an exclamation mark next to it.I tried to use the Live Chat but kept getting a Live Chat transfer failure message.I’ve restarted the phone several times, put it in and out of airplane mode and remove and reseated the sim but no change.Help with this would be appreciated.Not a good start!

Amber whitingNewbie

asked in Device & Phone Support

Do you receive a SIM card when you purchase a new contract?

Do you receive a sim when you have just joined id and just set up a contract for a phone monthly or do I need to order the sim?

Sophie Harrison-WilkesNewbie

asked in Device & Phone Support

Disney+ 12 month subscription. I have not received an email from Samsung with a redeem code.

Hiya, So I upgraded my phone to a Samsung S23 Ultra received 23.11.23 unfortunately I have not received my email so that I can redeem by my disney plus subscription as promised. How do I get my code?

Natasha BoardCivilian

asked in Device & Phone Support

Phone call keep cutting out. Then it says " Your service doesn't allow access to this number"

Phone call keep cutting out. Then it says " Your service doesn't allow access to this number" . I’ve always called my mum on this number never had a issue in past but cut me off from my call around 7 times had to keep calling her back.

RobynJonesCivilian

asked in Device & Phone Support

Unable to activate SIM on new contract

Hi,I have recently signed up to a 24month contract via Carphone Warehouse which includes a new phone.The new phone and IDMobile SIM card were delivered last week, however on inserting the SIM card it does not register any network. I have tried all the steps mentioned in previous posts including restarting the phone, cleaning the SIM etc and the connectivity in this area is good.On signing up to the contract I received a document from Carphone Warehouse/IDMobile outlining the contract terms, but I have not received any email from IDMobile showing a mobile number or QR code to enable me to activate the SIM. I am unable to register for the IDMobile account as I do not know the phone number and obviously when I try calling from the phone it simply says ‘not registered on network’.Any help resolving this issue would be greatly appreciated!

OliTatlowNewbie

asked in Device & Phone Support

Can't send message with ID error 0

Android phone, Galaxy A52.When trying to send a text message I’m getting “Can't send message with ID error 0” It’s happening with a new contact I just created and also with an old existing contact. Texting still works ok with some other contacts. It seems to be a bit random which ones work and which ones don’t.Is there a way to fix this please?

zen262176Newbie

asked in Device & Phone Support

iMessage Activatation Unsuccessful

I have a new Sim (had it 2 weeks). Phone is activated, can recieve SMS but no iMessge (Says activation unsuccessful).> Phone has been reset to factory settings.> Correct phone number is showing in settings> Phone has been turned off and back on> Other SIMS work in the phone> Had sim out of phone for a day> Turned off and back on (iMessage/Facetime)> Shutdown the phone, restarted it> WiFi Calling is enabled and it appears at the top to say it’s activated.If someone can DM me for my number so it can be escalated that would be great.

ANDREW HAYLOCKCivilian

asked in Device & Phone Support

I have switched to ID mobile but my old number is not showing even after PAC was done with vodaphone

Having switched to ID mobile my old number is still not showing up when dialling phone numbers or messaging, i have already sorted out the PAC code

asked in Device & Phone Support

Can I use my iD SIM in a router?

Hi can i use my newly bought unlimited sim (mins txt data) in my mobile router for data only and not put it in a phone, if so how do i set it up,, thanks

HitNewbie

asked in Device & Phone Support

Change ID mobile recorded voicemail greeting back to automated?

Hi, when I joined id mobile the voicemail was an automated message greeting. I then recorded my own greeting. However I want to change from the recorded voicemail greeting back to automated one (I don't want my own voice on there). This option does not seem to exist on the voicemail settings. I've tried asking id mobile years before but they were not helpful. Can anyone assist? Thanks

Matt DNewbie

asked in Device & Phone Support

Network issues. when is this going to get fixes?

Hello. This came as unounced surprise. There is a problem with Internet connection since yesterday. At some point I also discovered that the calls are also impacted. ID app is not working as well.I have tried contacting customer support few times and received a message that they are busy dealing with customers. I am also a customer. Two days with no Internet, sadly. Please update with any resolution plan you may have in place and compensation for the impacted customers. Regards

GRJRogNewbie

asked in Device & Phone Support

Unable to my process your PAC

Hi,I keep on getting the following message when I’m trying to transfer my 3 number to iD: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. All information entered is correct :(

Wayne HartleyCivilian

asked in Device & Phone Support

How do I change My Phone Number in 'About phone' on pixel 7

I have recently purchased a Pixel 7 mobile and am unable to receive text messages or verification codes. This is becoming extremely frustrating that I can not speak with anyone, as I have tried various suggestions to sort this problem online and am still not further forward.I can now see in ‘About Phone’ that the phone number is showing as ‘Unknown’ for both sim slots. I would really appreciate some advice or support with this, as I can not pay any of my bills until this issue is sorted?If I can not get a solution to this I will have no other choice than to cancel my contract and go with a provider that has a customer service with real people!I am also unable to set up an online account, as the number they are asking me for is the number I was originally given by ID. However I have switched to my old number and this number is showing as unrecognised!

Kirsty MarieRookie

asked in Device & Phone Support

remove adult content filtering

How do I remove it please?

ReeceGRookie

asked in Device & Phone Support

Chat/RCS stopped working

So I've been using chat/rcs features on Samsung messages for ages with no problems. Last week I put a second sim in my phone (vodafone) and since then chat features have stopped working for my iD sim. Even when I remove the Vodafone sim, clear data/cache, nothing works. It just says registration failed. I've attached some pics of what I'm seeing. I press chat settings and it asks if I want to register, but then it says registration failed and the button 'greys' out.It's only starting happening since I put the second sim in my phone and activated chat features for that.Anyone got a fix?

asked in Device & Phone Support

Old number transfer

Hi! so my iPhone 13 arrived (hoorah) and yesterday I submitted my PAC code on the ID form and had confirmation that my number would transfer over (this is my business number so extremely important it doesn’t change). I was told it could take up to 24hours for my sim to activate. My sim has now activated, however my old number has not come with it. I cannot request a new PAC from Vodafone as they have cancelled my contract due to the initial request of a PAC. Any help would be really appreciated. Obviously extremely worried as I have this number printed on vehicles, clothing etc.

AndyX2ProRookie

asked in Device & Phone Support

5G on Oppo Find X2 Pro

Hi, I saw this discussion but am still not clear. My phone, the Oppo Find X2 Pro, is 5G compatible but not listed in the iD 5G handsets. When I signed up with iD I checked and was told that compatible handsets would get 5G. So far I have never seen the 5G symbol appear, and 5G is not listed under Preferred network type in the phone settings. Before I pick this up with Oppo, can anyone confirm whether they are getting 5G from iD on the Oppo Find X2 Pro, whether the SIM/network drives the 5G option availability in the phone settings, or should it be there anyway, and it is missing because of a phone issue? Thanks

1
2
3
4
5
6
7
...
82

Page 4 / 82

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Why iD Mobile?

Data Rollover
Bill Capping
Roaming
Find out more

About us

Why iD
Our network
Complaints procedure
Delivery
Returns & Cancellations
Help & Support
Store Locator

Products

Pay monthly phones
SIM only
Upgrades
SIM free phones
Refurbished phones
Pay as you go

Legal

Privacy and Cookies
Terms & Conditions
Sitemap
List of Charges
Modern Slavery Statement
Section 172 Statement
Accessibility
Data usage explained
Huawei Advice

iD Mobile is a trading name of Currys Group Limited
Registered address: 1 Portal Way, London, W3 6RS
Registered company number: 00504877
Vat number: GB226659933

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
Copyright © 2021 iD Mobile Limited.