Devices

Find out about the latest devices available and get any help you may need with your device settings

2021 Topics

L
Newbie
LthorneNewbie
asked in Device & Phone Support

Proof of usage for insurance

Hi,I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device. Thank you,Leah

33
Tom
iD Mobile Employee
1 month ago
J
Newbie
JGilmartinNewbie
asked in Device & Phone Support

Apple TV

Can I have an activation link for 3 months apple tv please? 

1
Tom
iD Mobile Employee
1 month ago
Helen999
Civilian
Helen999Civilian
asked in Device & Phone Support

Phone stopped working

Trying to get help from iD mobile is incredibly frustrating. Live chat not working.My phone has stopped working and I need to know what my options are. 

2
Kash
iD Mobile Employee
1 month ago
J
Newbie
Johnmc84Newbie
asked in Device & Phone Support

ive not received a transaction number

I've checked through emails and I've got nothing regarding transaction number, any help on how I get this

2
Kash
iD Mobile Employee
1 month ago
TashaKelly
Newbie
TashaKellyNewbie
asked in Device & Phone Support

QR code on new phone set up not working

I have a new phone that was delivered today, and it asks for a QR code, I have scanned the code on the box and it says 'Wrong QR code'  ask your IT admin for the correct code...I have no idea what to do? I can't seem to get anyone on the live chat?

2
Kash
iD Mobile Employee
1 month ago
A
Newbie
AnthonyChiuNewbie
asked in Device & Phone Support

Customer Service unable to provide usage history or IMEI blockage

I had my phone stolen recently and I contacted ID mobile in order to get;Usage history for the past 30 days with IMEI information IMEI blacklist on my stolen phone ()However the customer service have provided invoices which do not contain the IMEI information and state they cannot block the IMEI. I have been using the ID Mobile network and provided dates when I used my stolen phone, however I bought the phone outright from Apple and have been using an ID Mobile SIM. Can ID Mobile help get this information?  Thanks Anthony

1
Kash
iD Mobile Employee
1 month ago
D
Newbie
DuncanRENewbie
asked in Device & Phone Support

cant send SMS to france / French number

I can’t send any text messages to a french number - which I could do before moving to ID.  I have previously sent numerous text SMS message to a few people in France. That was when I was using the EE network as my provider.   Now with ID, to the same people, the messages are failing.  I get the red (!) icon.  I try to resend and it fails again.  is there a setting on my iPhone that is blocking this? Is it in my ID account?   i have roaming turned on.  Mobile data is on.  nothing has been manually changed since moving to ID.  please help.   thank you.  Duncan. 

25
Kash
iD Mobile Employee
1 month ago
J
Rookie
Jozef ButorRookie
asked in Device & Phone Support

Can’t received calls or make a calls

I can’t received or make calls, any help with this please  

6
Kash
iD Mobile Employee
1 month ago
Adrian Madej
Newbie
Adrian MadejNewbie
asked in Device & Phone Support

Coverage issues

I would like to cancel my contract but still pay a monthly  just for my phone. 

6
Kash
iD Mobile Employee
1 month ago
Alice Authbert
Newbie
Alice AuthbertNewbie
posted in Device & Phone Support

switch sim

      

1
Kash
iD Mobile Employee
1 month ago
Gordon Dorricott
Civilian
Gordon DorricottCivilian
posted in Device & Phone Support

Switch number

Hi, I'm tring to switch my old number from 3 but it's not working 

1
Kash
iD Mobile Employee
1 month ago
D
Newbie
Daniela87Newbie
asked in Device & Phone Support

Issue with porting in of number

So I got a new contract with id and was porting over my number from three, completed the form last week and the port was due to take place on Monday. Prior to this, I had been using both my id and three sim card successfully in my phone (S24).Monday comes round, my three sim card disconnects, and then my id sim disconnects. I have no connection or number registered with wither network when I look at my sim manager on my phone.Tried several things around trying to reboot phone, force a connection to network etc. Nothing works.Tuesday I contacted the id live chat to be dragged through similar process of restarting my phone etc etc, nothing works so they say they will send me a new sim. I should say that at this point,  my number to be ported from three is what is showing as my number when I log in to my id account.New sim arrived Thursday, activated in my id account, still no network connection. On to the live chat again to be taken through the same nonsense processes with no luck, they

1
Kash
iD Mobile Employee
1 month ago
A
Newbie
AnthonyChiuNewbie
asked in Device & Phone Support

ID Mobile Not Blacklisting My Stolen Phone

My iPhone 15 Pro was stolen whilst on holiday on the 07/02/2024, I reported it to ID mobile on the 08/02/2024 and asked to block my phone and SIM. They blocked my SIM but the IMEI number of my iPhone was not blocked. I have returned from holiday and trying to get the IMEI number blocked for insurance. However ID are saying the IMEI number is not on the system because I bought the iPhone through Apple.Previous articles suggest ID mobile can show proof of usage of the SIM in the iPhone, but the Advisors on Chat refused. I have the original box and proof of purchase, if ID mobile needs me to provide the IMEI number.I need to get the IMEI number blocked, please help!

9
Kash
iD Mobile Employee
1 month ago
M
Newbie
MiratNewbie
asked in Device & Phone Support

PARCEL RETURNED TO CURRYS BY DPD FOR NO REASON

 Hi everyone,I received an email yesterday at 08.35 from DPD, regarding my new phone saying that, it's due to be delivered the 4th of March 2024 between 09:48-10:48. Then I received another email on the same day at 09:03 saying that my parcel will now be delivered on Thursday 7th March between 08:00 - 12:00. Then today by coincidence I checked the status of the parcel in DPD's website, surprised by this message, "Your parcel is on its way back to Currys", without any notification or explanation  from ID MOBILE OR CURRY’S OR DPD. I have been already charged for the upgrade to new phone. I couldn't find anyone to contact via App or even email/Phone number, even my sim was blocked as i ordered a new one. I’d be grateful if someone can help to find out regarding this serious issue as it is really confusing. Many thanks Mirat 

5
Kash
iD Mobile Employee
1 month ago
Emma Gilbert
Newbie
Emma GilbertNewbie
asked in Device & Phone Support

Final bill

Hi I have just ordered a sim only for ID and I am in the last month of my ID contract. I would like my final bill please so I can switch from 1 to the other please or can you switch it for me as I am a existing ID customer Thank you Emma Gilbert

2
Kash
iD Mobile Employee
1 month ago
Helen Hannon
Newbie
Helen HannonNewbie
asked in Device & Phone Support

Location problems

Whilst at work I have a good signal and had no problems until last week.  My phone won’t make or receive calls, send or receive text messages.  Mobile data is fine and I can check emails, whatsapp, etc. My partner is on iD mobile too but phone works fine. As soon as I drive a mile away the phone works as it should.  I’ve updated the phone, cleared cache, etc. It’s been like this a week.  I put the sim in a different phone and it worked.  It must be to do with my phone settings but unsure what. I have a redmi note 9.  Any suggestions gratefully received, many thanks..

5
Kash
iD Mobile Employee
1 month ago
Damien Nelson
Newbie
Damien NelsonNewbie
asked in Device & Phone Support

Previous member re-joined

I am unable to log into ID Mobile on my iPhone or iPad using the app but when I Google ID Mobile log in and use my email address and password I manage to login. I then see my name and mobile number displayed on my ‘Dashboard’. It then shows Remaining Monthly Allowances (-392 days left) with zero  mins text data for the Billing Period 18/1/23 to 14/2/23.Your next bill so far: error in calculating the estimated bill, displayed amount may not be correct.£0.00Payment due on 1st March 2023 For some strange reason it is pulling back when I was previously an ID Mobile customer prior to moving to Lebarra, this is despite deleting my history and cookies. I re-joined ID Mobile last month, 3/3/24, keeping my previous mobile number and activating it. Please help me sort out the problems. 

4
Kash
iD Mobile Employee
1 month ago
W
Newbie
WendersNewbie
asked in Device & Phone Support

Not getting service I paid for

Since I got iD Mobile. I have had nothing but problems. I hardly get any service. Only the first bar on my phone  is showing.  We had a power cut yesterday and I switched to Mobile data and I had no network. I couldn't post on Facebook to ask if anyone else had the power cut. So I tried other sites and could not get on them either. I have never had any issues with previous suppliers.  I want to cancel but it says I would owe over £500. Why if I am not getting the service I have paid for. Its really doing my head in. 

1
Kash
iD Mobile Employee
1 month ago
A
Newbie
ArthurCNewbie
asked in Device & Phone Support

New phone broken after 11 days of having it

Took out new contract 11 days ago with Redmi Note 11 Pro 5g for my son. Just discovered the volume buttons have fell off and can't find them. What do I do as it's impossible to contact ID!! Do I just go back to the Currys store where I got phone from?

4
Kash
iD Mobile Employee
1 month ago
V
Newbie
Vicky SynnottNewbie
asked in Device & Phone Support

live chat

Is live chat not working? 

3
Kash
iD Mobile Employee
1 month ago
S
Newbie
Shyam KoiralaNewbie
asked in Device & Phone Support

About ending contract

Hi my 2 year contract of Iphone 13 pro max+ unlimited calls,data and sms is ending on March 6. What I have to do to get a new sim only contract?

27
Kash
iD Mobile Employee
1 month ago
T
Newbie
TelboyNewbie
asked in Device & Phone Support

calls out

 why are all my outgoing phone calls saying number not assigned to a person 

3
Kash
iD Mobile Employee
1 month ago
J
Newbie
Jc1234Newbie
asked in Device & Phone Support

Switching day scheduled for tomorrow but no SIM card delivery.

Hello, help! My switching day for moving my existing mobile number to ID Mobile is scheduled for tomorrow (March 11) but still no SIM card delivery!! Emails from ID Mobile says that the SIM card has been dispatched (March 5) and that delivery courier will be in touch. However reading this forum, ID Mobile sent this Royal Mail 2nd class rather than a courier. What happens on switching day when I have no new SIM card? Does switch happen so my current SIM card will stop working? (Not ideal to not have any mobile phone access, especially as I am paying for it) What can I do to get an ID Mobile SIM card to port my existing mobile phone number? I can’t even set up ID Mobile app as it depends on SIM card and being sent a code… help! I simply want this sorted as quickly and as smoothly as possible.  Help! Thanks.

7
Kash
iD Mobile Employee
1 month ago
A
Civilian
AbshireCivilian
asked in Device & Phone Support

Is iPhone 15 secure to use?

Hi friends, I was thinking of purchasing iPhone 15, iPhone 15 is not more secure to use for long lasting periods. After that I am quite afraid to purchase the device, if it does not work perfectly. Has anyone used this device? If it is then what is your experience to use?

2
Kash
iD Mobile Employee
1 month ago
Martin Hiden
Newbie
Martin HidenNewbie
asked in Device & Phone Support

date capping and allowance balance

I have 150G of data on my account and carried over 150G , what is this if i have now used all my allowance and my cap? And still have 260G combined allowance left? 

1
Kash
iD Mobile Employee
1 month ago
Terms & Conditions
Why iD Mobile?