Devices

Find out about the latest devices available and get any help you may need with your device settings

2011 Topics

appledoreblue
Newbie
appledoreblueNewbie
asked in Device & Phone Support

Can't change My Number to ported number on iPhone

Hi,I ported my old number without a problem, but the number originally supplied on the iD SIM still shows on Settings>Phone>My Number, and it says on Messages and FaceTime that I only have a certain number of days left with my old/ported number because it is not associated with this phone.I’ve tried changing the number in Settings>Phone>My Number, but it won’t save the ported number.Any suggestions appreciated!Thanks.

3
andewhite
Legend
2 years ago
Jess Smith
Newbie
Jess SmithNewbie
asked in Device & Phone Support

how to take safe search off !!!!

How do I watch porn or over 18+ content on my phone I'm a 31 Yr old (w) I pay my own contract ... I've tried everything !!!

4
Siân
iD Mobile Employee
2 years ago
David Clover
Newbie
David CloverNewbie
posted in Device & Phone Support

network down, no call or Internet

Hi, I cannot make calls or use Internet. I have tried restarting my phone and no joy. Is your network down again.

50
Tom
iD Mobile Employee
7 days ago
D
Rookie
dylanbRookie
asked in Device & Phone Support

iMessage & FaceTime will not work after porting number

Recently joined iD Mobile and requested my number to be ported from Vodafone. Upon receiving the text message from iD to state that the number was ported, I went into my iPhone settings under Phone > My Number (as this was still showing the iD Number) - the +44 prefix is included.I have performed the following steps and I am unable to get iMessage and FaceTime to activate:Turn off iMessage and FaceTime in Settings Reset phone Confirmed my telephone number is correct in Settings > Phone > My Number (i.e. showing the ported number) Turned iMessage and FaceTime back onUpon immediately turning iMessage/FaceTime back on, the following error appears “An error occurred during activation. Try again.”In the Send & Receive options, I am able to use my Apple ID - however when selecting my ported number pops up the error message.I have tried both on WiFi and on 4G.Can someone please assist as I’ve not had this issue when switching before (usually just updating the number works).Thanks

9
A
Civilian
1 year ago
T
Newbie
TH1680Newbie
asked in Device & Phone Support

How to Contact ID Mobile

I have gone round in circles with the IDMobile web site and never managed to find a Chat button.my enquiry is relatively trivial but has developed into challenge to contact the company.My wife has a DD of £6.00 the IDMobile bills reflect this but once in February my bank statement shows it took £6.30.I just wanted to ask why and then discovered it is impossible to ask anything.

26
Tom
iD Mobile Employee
1 year ago
M
Rookie
MunyaDRookie
asked in Device & Phone Support

Twitter verification code error

I have been using 2-factor authentication for my twitter account for a long time and it was working fine. A few days ago I couldn’t log onto my account as verification code was not being texted to my phone. I am now receiving this message“Error.We cannot send a text message to this phone number because its operator is not supported.” Has anyone faced this problem before? How can I address this? With many thanks  Munya

21
AJD83
Newbie
1 year ago
G
Newbie
GWi11Newbie
asked in Device & Phone Support

RCS Messaging using old number

Hello!I am new to ID Mobile. I had my new sim which put in to my new Google Pixel 7. Then ported my number to ID from O2 via PAC code.Everything has ported fine apart from RCS (Google Chat) messaging. If this is turned on the message sends from my temp ID Mobile Number - So the recipient see that temp number and not the number ive ported over.Things I have tried to resolve the issue without success so far:Cleared Messages Cache Cleared Google Play Cache  Cleared Google Services Cache Turned messages off,  Turned phoned off, waited for 30 mins, turned both back on Used Google RCS De-register service and entered my phone number. I also contacted live chat who to be honest seemed rather confused and didn't understand and tried telling me RCS was chargeable and i would need to up my cap (although I'm on unlimited data and its a data service 🤷🏻)Any kind folk out there go any bright ideas to get it working? TIA

14
Rémi Flament
Civilian
25 days ago
Notagooner
Newbie
NotagoonerNewbie
asked in Device & Phone Support

Can't receive calls after porting old number.

I have just joined iD, my old number has ported and I can make outgoing calls but can’t receive calls?

27
Tom
iD Mobile Employee
8 months ago
T
Newbie
Topman1031Newbie
asked in Device & Phone Support

app not working website not working

Seriously id  what is going on. Can't log in  can't even register to the app. Your quick enough to take payment. 

38
Kash
iD Mobile Employee
2 days ago
BLUNDERBUS
Newbie
BLUNDERBUSNewbie
posted in Device & Phone Support

Messages, wrong and right numbers.

I have recently changed to I'd mobile from 3.  All the pac code stuff was easy.  When text messages are sent, some get sent from the correct number, others get sent from the wrong number.  People who get the wrong number, always get that number.  People who get the right number, always get the right number.  All can reply to the text, even those that have received the wrong number.  Wrong number recipients can not ring the wrong number.  My daughter gets the wrong number, whilst her partner gets the right number.  Both are on Vodaphone and live together.  I have tried deleting contacts and recreating them.  The phone is determined to continue to send texts with the wrong number to certain people and the right number to others who always get the right number.  All stored numbers seem to be correct.  Any ideas?  

9
Mohammed
iD Mobile Employee
1 year ago
Erin Quintin
Civilian
Erin QuintinCivilian
asked in Device & Phone Support

No service or data

My service has completely cut out. Was fine this morning no issues and then around 10 o’clock it came up saying I have no service. Connecting to WiFi is fine. I have shut my phone down, cleaned the SIM card, followed an answer to someone else’s query who had the same issue regarding manually selecting the network- didn’t work. It then comes back up. It is very intermittent. I’ve checked the network in my area and it says excellent. Please help 

36
Siân
iD Mobile Employee
4 months ago
A
Rookie
AliceRRRookie
asked in Device & Phone Support

iPhone 15 Pro iMessage and FaceTime will not activate

iMessage worked while I was syncing iCloud from my old iPhone to my new, and iMessage was working fine until I erased my old iPhone (ready for trade in). Now, iMessage & Facetime wont activate; I’ve tried literally everything Apple (or any forum) suggests; turning iMessage on/off, signing out/in of iCloud, activating Airplane mode, restarting the phone, resetting network settings, removing & re-inserting the sim… literally everything.I still receive/can make SMS and calls. When looking in my iCloud account, it says my SIM is not associated with an Apple device?I don’t know any way to contact an agent for help… so here I am.

15
Kash
iD Mobile Employee
5 months ago
M
Newbie
M LaneNewbie
asked in Device & Phone Support

Samsung Galaxy S21 Poor Signal Strength

I've just moved to iD having upgraded to the Samsung S21 5G handset from the S10. The issue is that signal reception (wifi calling or phone) round the house is patchy . When outside the house the reception is between patchy to non-existent. I put the new iD sim card into my old 4G S10 and phone/data reception in the house and outside were good, so clearly not network related.I can see a number of people reporting the same issue online with the S21 and 5G and am wondering if it is a known issue and what the resolution is? My postcode area is DE3.

10
WelshPaul
Legend
2 years ago
S
Newbie
Stan WillisNewbie
asked in Device & Phone Support

I've upgraded and been sent a new sim. Will this change my phone number?

It’s in the tille really.  I’ve been with Idmobile for some time and asked to upgrade my contract. They have sent me a new sim. If I replace the old one this this will my telephone number change?

6
Mohammed
iD Mobile Employee
1 year ago
Dittytwo
Rookie
DittytwoRookie
asked in Device & Phone Support

URGENT "Sorry, your service does not allow access to this number"

I have been getting this issue for a couple of days on and off but today it has happening on every phone callI have tried 0800, 01235, 03456, 07896 all ahve the same issueI have tried rebooting my phone, checking for and updating any outstanding software on the phone. All is uptodate and freshly rebooted issue still happening. 

24
Kash
iD Mobile Employee
2 months ago
Andy Kittle
Newbie
Andy KittleNewbie
asked in Device & Phone Support

M old number with its PAC is not transferring to new ID mobile sim

Hi, I need to move my old EE number to my new ID mobile sim card. I did the PAC code online giving both numbers and a transaction ID but it will not transfer over. If I don't get this sorted tomorrow, I'm staying with EE.

11
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Sir PhilNewbie
posted in Device & Phone Support

found a solution to my data roaming not working in france that even id website help doesnt mention-

Hi there, have been staying in France for years, although not all year round, with an id SIM bought in the UK with UK Number- roaming worked fine for years, in France, but after returning to UK last Aug, and only just returned to France this week, 13th June 2023, my data roaming had stopped working. I had forgotten that I wiped/restored my ipad within the last 6 months, and although my data with id in the UK was fine, and although both my account settings and my ipad had “Roaming” toggled ON, I couldn’t   get it to work, even after hard reset, twice. i contacted id on live chat, and no matter what they tried we couldn’t get it to work at all, and they gave up, saying they'd report it to their technical team and they MIGHT get back to me!  BUT…… The VERY simple answer to this common problem, is that most phones or tablets with a UK id SIM automatically sets the APN as “ three.co.uk “, since id piggybacks on three’s network, BUT…… when you're going to one of their roaming destinations, y

1
Kash
iD Mobile Employee
10 months ago
Samantha Speakman
Newbie
Samantha SpeakmanNewbie
asked in Device & Phone Support

Error 0 when trying to send a message

I keep getting error 0 when trying to send messages. Also not letting me call. Standard UK number. I have turned phone off, taken sim card out and back in but the problem still persists. I am on unlimited and all bills are up to date so I don't not understand it. Thanks 

14
A
Rookie
2 months ago
F
Newbie
Fcmatty123Newbie
asked in Device & Phone Support

Can't find transaction number to transfer old number

Hi team i cant find my transaction number to convert to my old phone number

38
Tom
iD Mobile Employee
4 months ago
S
Newbie
Stmcljen01Newbie
asked in Device & Phone Support

Using an eSim

My current plan is with ID mobile and I am travelling to the US next week.I plan on using an eSim whilst i am there, however i have read online that ID mobile do not support eSims. Does this just mean that i cannot buy an eSim from ID mobile?If i buy an eSim via another provider will it work?My iPhone is unlocked.Thanks in advance 

2
Tom
iD Mobile Employee
10 months ago
S
Newbie
Sam_narramoreNewbie
asked in Device & Phone Support

old number transfered to new sim but new number still existing on new device and cant change

I recently moved over onto ID from Vodafone, and used transferred my old number onto the sim. It seemed to have worked but a few days later, my friends and family were receiving messages from my ICloud account. I looked into and and Google told me to change it in the ‘phone’ settings. When I try and input my old number it won’t save and reverts back to the new ID number. Can anyone help it’s extremely frustrating. 

4
Tom
iD Mobile Employee
11 months ago
Richard Wilkes
Newbie
Richard WilkesNewbie
asked in Device & Phone Support

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

I keep getting this error when trying to submit my PAC, all my details are correct as I have checked them and re-entered them over and over, I saw there were posts about this same issue 3 months ago but it was said to be a fault with the system and there wasn’t any resolution to my problem.

5
Will
iD Mobile Employee
2 years ago
J
Newbie
JimoleNewbie
asked in Device & Phone Support

How to enable WiFi calling on the Google Pixel 6/6 Pro (Android)

How can I force my phone to use WiFi calling when I am in areas of poor reception.  My office has very little 3G but my phone stays connected rather than switching to WiFi calling.

16
L
Newbie
1 year ago
Scorpion
Newbie
ScorpionNewbie
posted in Device & Phone Support

network down

How long is this going to take ridiculous this amount of money you make 02 and ee never have problems hope where getting compensated got person in hospital can’t get through

2
Siân
iD Mobile Employee
4 months ago
T
Newbie
Trish2112Newbie
asked in Device & Phone Support

iMessage Activation Unsuccessful Issue

Hi everyone,I have seen a number of questions relating to this similar issue and want to get it resolved asap please.I have just upgraded from a iPhone 12 Pro to and iPhone 14 Pro, and after swapping my sim card (which worked perfectly fine in my 12) my iMessage & FaceTime are now defaulting to my email address opposed to my mobile number. When attempting to select my number as the default iMessage/FaceTime sender and receiver, I am greeted with the message that activation was unsuccessful. I can see that based on other people’s experiences as well as my own, this seems like an ID Mobile sim issue and not an Apple one however unsure how my sim can work on one device and not the other?I have attempted all the suggested resolutions on other threads and can confirm that my number has been the same for years - my iD Mobile number only linked to my iPhone 14 device I have reset my network settings and the same number is still there however will not connect to my iMessage/FaceTime. I can

26
Kash
iD Mobile Employee
8 months ago
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