Extra charge on bill for uk mobile numbers

  • 25 October 2018
  • 1 reply
  • 78 views

Hi Iv been charged for mobile number that are my friends but for some reason on the 15/09/18 I was charged for 4 calls. I call these numbers regular and ther is normally no charge for this. Can u explain why Iv been charged thanks

1 reply

Userlevel 4
Badge +10
Howdy @Miry, and welcome to the community here.

For something that specific, we would really need to speak to you directly. As we'd need to take some personal details off you in private to locate your account and look at your bill. I'll PM you with how you can get in touch if you want to do so.

If you're someone that makes a lot of long calls though, it could potentially be that you had ran out of minutes in your monthly allowance though. Did you receive any texts last month to notify you you were close to going over your allowance?

Kevin

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