Best answer by Mohammed
View originalSTOP texts failing
I'm getting loads of marketing texts which are super annoying. Whenever I text STOP to the number they give (usually a 5 digits number like 6006) they always fail. What can I do?
Hi @Stonewash Blue
The best way will be to Google the number that is sending you these messages to see if there is a way to stop them. You can also use this link https://psauthority.org.uk/for-consumers/service-checker to check the service or make a complaint if the they won't stop sending them after you requested it.
Kind Regards
The best way will be to Google the number that is sending you these messages to see if there is a way to stop them. You can also use this link https://psauthority.org.uk/for-consumers/service-checker to check the service or make a complaint if the they won't stop sending them after you requested it.
Kind Regards
Hello
These type's of numbers are considered premium numbers.
You'll need to enable Premium Messaging in the iD app/account.
You'll also need to ensure that your spend cap has some allowance available for this message to send. Most premium texts carry a charge to send. If your cap is set at £0.00, the message would not be allowed to go through.
Can you try enabling this & raising your spend cap to allow the message to send and try again?
Mohammed
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