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5435 Topics

Catherine Mair
Newbie
Catherine MairNewbie
asked in Ask a question.

help

Hello, so I’ve tried to pay my bill via the app three times and it rejected so I use the phone number to phone and paid it that way I’ve gone back onto the app and it still says that I’m still need to pay it even though the money has gone out my bank and also can you change the number to another number?

0
Catherine Mair
Newbie
just now
N
Newbie
Nirav PatelNewbie
asked in Ask a question.

Existing mobile number assigned to someone else while switching to ID using PAC code

Hi there,I just recently tried to switch to ID last week and wanted to keep my existing mobile number which I’m using since last 2.5 years however, unfortunately it has not happened as promised and now I’m struggling to get my existing mobile number back and get this issue resolved. Despite following the instructions provided by ID customer service agents over chats, including obtaining a replacement SIM from a Curry's store and providing my PAC code and SIM card details for activation, my existing number was not successfully transferred to ID Mobile as promised. Instead, it appears that my number has been reassigned to another user, causing immense confusion and inconvenience, as my entire life, including business, personal, school, and banking details, is intricately linked to that number.On top of that despite my best efforts to resolve this matter, including providing transaction details and ID proof, my attempts to seek assistance from your complaint line this morning were met wit

2
N
Newbie
1 hour ago
I
Newbie
IainstrNewbie
asked in Ask a question.

referal voucher not received

I referred  a friend on the 13 Dec , he has made 2 payments , and 90 days has passed , but still haven't received any news of the voucher . How can I chase it please ? I have read all terms etc and I should receive an it.Can someone help out please 

5
Kash
iD Mobile Employee
2 hours ago
Kazzy Stocks
Newbie
Kazzy StocksNewbie
asked in Ask a question.

reconnect after late payment made

How long does reconnection take after paying late bill

3
Kash
iD Mobile Employee
2 hours ago
F
Newbie
FrankieeeNewbie
asked in Ask a question.

Issue logging into instagram

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 proI've tried the following - reinstalling app, also not on any beta versions- logging out/in (sometimes this would work temporarily)- restarting phone Appreciate any help!   

0
F
Newbie
2 hours ago
Arran Kelly
Civilian
Arran KellyCivilian
asked in Ask a question.

ive payed my bill but still cant use movile data or make calls

Payed my bill yesterday and still cannot use my mobile data or make any calls. 

2
andewhite
Legend
4 hours ago
C
Rookie
Craig MeeRookie
asked in Ask a question.

charged twice for handset

Waiting for refund on handset charged twice

6
C
Rookie
6 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

Welcome to the ‘Ask a question’ subforumF.A.Q.

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type (if applicable). If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner). Got a question? Then go ahead and post it below!

10067237
Eilanna MacRae
Newbie
15 hours ago
Astrid Montuire
Newbie
Astrid MontuireNewbie
asked in Ask a question.

Puk

Hello,I need my PUK nuber to unlock my sim card which is locked. Can you please let me know what to do? I have checked on my ID mobile profile but there isn’t such information.Can you please assist me?Thanks,Astridsun

3
Subhaan Zaheer
Civilian
16 hours ago
S
Newbie
SUNNYFACEHNewbie
asked in Ask a question.

problems with new app

I am having issues adding my ID mobile number to the new updated app.  Why might this be?? It's saying error occured!

2
S
Newbie
17 hours ago
Alan Simpson
Civilian
Alan SimpsonCivilian
asked in Ask a question.

Unable to make a Upgrade

I have received an email stating that I can upgrade due to my contract coming to an end, however the both of the Upgrade buttons on the Website fails to work, plus Live Chat never loads.Tested on multiple browsers and same issue.

1
andewhite
Legend
17 hours ago
J
Newbie
Jainge92Newbie
asked in Ask a question.

service not reinstated after payment

Services haven't been reinstated after payment has been made

1
andewhite
Legend
17 hours ago
L
Civilian
LoulouBrownCivilian
asked in Ask a question.

Voucher

Hi my partner Eric Chauvel, told me to get in touch with you to get my £15 credit, as we didn’t get our vouchers at the time when I joined ID Mobile back in February. I believe you already have all the details.Can you send me a private message?Thank youLouise Brown

1
Geluk
Sidekick
20 hours ago
Karan Nayee
Civilian
Karan NayeeCivilian
asked in Ask a question.

Can't login online or on app

When I try to login to the new app or web portal. I put in my username and password but when I add my phone number, last name and DOB and click on next. I get an oops something went wrong error message. Please help. 

0
Karan Nayee
Civilian
22 hours ago
S
Newbie
Susan A WalesNewbie
asked in Ask a question.

calling UK from Europe

Hi, I  have been unable to make calls from Italy to UK landlines and most mobile numbers.Roaming is switched on and some mobile numbers are perfectly ok. I can see no pattern. I had this problem in March, went home and am now in Italy again and still have the problem.(The numbers have the appropriate +44 prefixes)Any help would be much appreciated.  

6
S
Newbie
23 hours ago
C
Rookie
Chris-netRookie
asked in Ask a question.

New monthly plan.

I am on a rolling monthly plan.what's the procedure to change to a different monthly ID plan offered on a comparison site? would this require a new eSIM?TIA

3
andewhite
Legend
23 hours ago
Murat Simsek
Civilian
Murat SimsekCivilian
asked in Ask a question.

Old number has not transferred over

So i have decided to move over to iD with a new contract but I wanted to keep my old Vodafone number.When purchasing the new contract I was told the porting will take place 23.4.24.At around mid-day of the 23rd both my old vodafone sim and new iD sim have stopped working, it is now the afternoon of the 24th and my new sim is still not working.Is this normal? I have never had this process take so long.

3
andewhite
Legend
23 hours ago
Belsonej
Newbie
BelsonejNewbie
asked in Ask a question.

over billed

My bill has come out at £45 not £33.99, I have no other charges

6
andewhite
Legend
1 day ago
I
Civilian
IanDHCivilian
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

1
andewhite
Legend
1 day ago
R
Newbie
ruddlescountyNewbie
asked in Ask a question.

whatsapp to international numbers

Hello. i am trying to find out if calling an international number through whatsapp is free on pay monthly sim only plan.i have used this with wifi active and each time i get a warning text from ID stating that international calls are not free.as i understand it, whatsapp uses wifi not cellular, so why am i getting these messages? thanks

1
andewhite
Legend
1 day ago
Chris Mulligan
Newbie
Chris MulliganNewbie
asked in Ask a question.

sim is a MIFI how do I find my number

Hi can you advise, my sim is in a mifi and I do not have the number. since the app upgrade i cannot log in as i need the number to set it up  i don't have the ability to pop it in he phone to get the number

1
andewhite
Legend
1 day ago
A
Newbie
AvromNewbie
asked in Ask a question.

bill capping does not work

Bill cap does not worksaysoops something has gone wrong  what do I do please 

10
Malikbek
Civilian
1 day ago
K
Newbie
KeithWMNewbie
asked in Ask a question.

Website and App Not displaying the correct information

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

2
K
Newbie
1 day ago
B
Newbie
BeegheelNewbie
asked in Ask a question.

Trying to upgrade

Morning all - trying to upgrade - both buttons on the upgrade section are not working when clicked - is there a “Live Chat” available??

2
andewhite
Legend
1 day ago
I
Newbie
IztrubalNewbie
asked in Ask a question.

PAC code submission page constantly saying there is a problem?

I now have submitted my PAC around 10 times. Each time the form says there was a mistake. I now know all the numbers by heart. How do I keep my old number if unable to submit PAC?

5
andewhite
Legend
1 day ago
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