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5437 Topics

N
Newbie
Nirav PatelNewbie
asked in Ask a question.

Existing mobile number assigned to someone else while switching to ID using PAC code

Hi there,I just recently tried to switch to ID last week and wanted to keep my existing mobile number which I’m using since last 2.5 years however, unfortunately it has not happened as promised and now I’m struggling to get my existing mobile number back and get this issue resolved. Despite following the instructions provided by ID customer service agents over chats, including obtaining a replacement SIM from a Curry's store and providing my PAC code and SIM card details for activation, my existing number was not successfully transferred to ID Mobile as promised. Instead, it appears that my number has been reassigned to another user, causing immense confusion and inconvenience, as my entire life, including business, personal, school, and banking details, is intricately linked to that number.On top of that despite my best efforts to resolve this matter, including providing transaction details and ID proof, my attempts to seek assistance from your complaint line this morning were met wit

3
N
Newbie
17 minutes ago
Mo6655335
Newbie
Mo6655335Newbie
asked in Ask a question.

sim swap?

Hi everyone,I ordered a phone on contract via mobiles.co.uk. Unfortunately the phone and SIM could not be delivered. However, mobiles.co.uk have sent a replacement phone and SIM card. How can I get my contract transferred to the new SIM they sent? What information do I need to provide ID?Thank you,

0
Mo6655335
Newbie
1 hour ago
I
Newbie
IanDHNewbie
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

2
I
Newbie
1 hour ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

7959120
Kamilac56
Newbie
2 hours ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

34
A
Newbie
2 hours ago
C
Newbie
ChrissyminNewbie
asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

I recently moved from Vodafone to ID. At the same time, I upgraded to an iPhone 15 pro. However, when I tried to open WhatsApp for the first time after transferring from my old phone/SIM, it keeps asking to add my number. I did follow the instructions on WhatsApp on my old phone to transfer the chats but the issues seems to be when I try to add my number into the WhatsApp app on my new phone. I’ve tried uninstalling the app from the new phone and reinstalling it again but I just seem to be going round in circles. I’ve also reset the network settings, switched the phone on/off etc. I’ve watched multiple videos on YouTube but nothing seems to be working! I kept the same number when I moved from Vodafone to ID. Has anyone else had the same issues and if so, how did you resolve the issue? 

10
Kash
iD Mobile Employee
2 hours ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Mexico coverage.

I am in Mexico. I can receive sms but no calls..I am trying to check what's happening and I am blocked from the app, due to the new mobile app.Also trying to have a live chat to ask for help, live chat is never appearing on the page..Any advice how I can ask for support and why I am blocked to ge calls in Mexico?

6
Kash
iD Mobile Employee
2 hours ago
Katherine Beaumont
Civilian
Katherine BeaumontCivilian
asked in Ask a question.

Can text out to recieve PAC

Hi  the reason I switched providers to ID is because I cant text out on my phone. Now Im asked to text a number to recieve my PAC code but i cant. Please help.  Kind regards Katherine

2
Kash
iD Mobile Employee
2 hours ago
L
Newbie
Luke ParkesNewbie
asked in Ask a question.

voucher

Hi, when I took out my new pixel 8 a few weeks ago I was told I would get a £100 voucher for currys how do I receive or activate this as I still haven’t got it thank you 

3
Kash
iD Mobile Employee
2 hours ago
K
Civilian
Kjdavies63Civilian
asked in Ask a question.

Spending cap

My app will not let me increase my spending cap, keeps coming up with the oops message! 

3
Kash
iD Mobile Employee
2 hours ago
J
Civilian
Jason24Civilian
asked in Ask a question.

connection nightmare

I've not been overly impressed with ID mobile but I've persevered with it, but lately I'm having all sorts of connection issues. I have a Pixel 8 Pro but struggling with internet and connecting phone calls (4g and 5g). Also some calls (in and outgoing, phone and Bluetooth) the other person can't hear me halfway through a conversation. It's driving me mad as I need my phone for work.I have reset my network connection but it's still happening.Can anyone help?

0
J
Civilian
2 hours ago
BeckyK
Newbie
BeckyKNewbie
asked in Ask a question.

direct debit

I've been trying to set up a direct debit but it's not letting me. I've tried on the app and different browsers but it still won't work. 

2
Kash
iD Mobile Employee
2 hours ago
Charlotte Blythe
Newbie
Charlotte BlytheNewbie
asked in Ask a question.

sim replacement

My SIM card has fell out. my phone is not stolen. im trying to request a replacement sim, unable to log into the app because I of course don’t have the number. I’ve spoken to live chat and they are saying my address is incorrect. I have lived here since I got my sim, the address is correct. I’ve given contract details, reference numbers everything and they won’t respond with a new sim.  I’ve called and blocked the sim. But the phone I still have. help I need a replacement asap

4
Kash
iD Mobile Employee
2 hours ago
Catherine Mair
Newbie
Catherine MairNewbie
asked in Ask a question.

help

Hello, so I’ve tried to pay my bill via the app three times and it rejected so I use the phone number to phone and paid it that way I’ve gone back onto the app and it still says that I’m still need to pay it even though the money has gone out my bank and also can you change the number to another number?

0
Catherine Mair
Newbie
3 hours ago
I
Newbie
IainstrNewbie
asked in Ask a question.

referal voucher not received

I referred  a friend on the 13 Dec , he has made 2 payments , and 90 days has passed , but still haven't received any news of the voucher . How can I chase it please ? I have read all terms etc and I should receive an it.Can someone help out please 

5
Kash
iD Mobile Employee
5 hours ago
Kazzy Stocks
Newbie
Kazzy StocksNewbie
asked in Ask a question.

reconnect after late payment made

How long does reconnection take after paying late bill

3
Kash
iD Mobile Employee
5 hours ago
F
Newbie
FrankieeeNewbie
asked in Ask a question.

Issue logging into instagram

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 proI've tried the following - reinstalling app, also not on any beta versions- logging out/in (sometimes this would work temporarily)- restarting phone Appreciate any help!   

0
F
Newbie
6 hours ago
Arran Kelly
Civilian
Arran KellyCivilian
asked in Ask a question.

ive payed my bill but still cant use movile data or make calls

Payed my bill yesterday and still cannot use my mobile data or make any calls. 

2
andewhite
Legend
7 hours ago
C
Rookie
Craig MeeRookie
asked in Ask a question.

charged twice for handset

Waiting for refund on handset charged twice

6
C
Rookie
9 hours ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

Welcome to the ‘Ask a question’ subforumF.A.Q.

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type (if applicable). If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner). Got a question? Then go ahead and post it below!

10072237
Eilanna MacRae
Newbie
18 hours ago
Astrid Montuire
Newbie
Astrid MontuireNewbie
asked in Ask a question.

Puk

Hello,I need my PUK nuber to unlock my sim card which is locked. Can you please let me know what to do? I have checked on my ID mobile profile but there isn’t such information.Can you please assist me?Thanks,Astridsun

3
Subhaan Zaheer
Civilian
20 hours ago
S
Newbie
SUNNYFACEHNewbie
asked in Ask a question.

problems with new app

I am having issues adding my ID mobile number to the new updated app.  Why might this be?? It's saying error occured!

2
S
Newbie
20 hours ago
Alan Simpson
Newbie
Alan SimpsonNewbie
asked in Ask a question.

Unable to make a Upgrade

I have received an email stating that I can upgrade due to my contract coming to an end, however the both of the Upgrade buttons on the Website fails to work, plus Live Chat never loads.Tested on multiple browsers and same issue.

1
andewhite
Legend
20 hours ago
J
Newbie
Jainge92Newbie
asked in Ask a question.

service not reinstated after payment

Services haven't been reinstated after payment has been made

1
andewhite
Legend
21 hours ago
L
Civilian
LoulouBrownCivilian
asked in Ask a question.

Voucher

Hi my partner Eric Chauvel, told me to get in touch with you to get my £15 credit, as we didn’t get our vouchers at the time when I joined ID Mobile back in February. I believe you already have all the details.Can you send me a private message?Thank youLouise Brown

1
Geluk
Sidekick
23 hours ago
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