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5439 Topics

C
Newbie
CPMNewbie
asked in Ask a question.

new SIM card is not working

My new SIM card is not working, tested in a handset that has previousy had an iD Mobile SIM in it and it’s definately not the handsets that are the issue. How do I order a new one?

2
Tom
iD Mobile Employee
11 months ago
B
Newbie
BpjanavaNewbie
asked in Ask a question.

Leaving ID and PAC code is not working with EE

Trying to transfer my number from ID mobile to EE however it is saying the PAC code is incorrect? Please help! 

4
Mohammed
iD Mobile Employee
11 months ago
Kevin Roxborough
Newbie
Kevin RoxboroughNewbie
asked in Ask a question.

better deal but still with ID mobile

through a uswitch deal i can get a cheaper contract than the upgrade is offering but it is still with ID mobile, do i need to cancel my current plan and get PAC code for the new one as if im switching to a new provider. if not what do i do 

2
Kash
iD Mobile Employee
5 months ago
K
Civilian
KatemcintyreCivilian
asked in Ask a question.

Reward for being referred not letting me submit account number.

Hi I'm currently not able to submit my account number in order for my referring friend and myself to claim curries reward.

1
Kash
iD Mobile Employee
7 months ago
MrsP
Newbie
MrsPNewbie
asked in Ask a question.

sign in

Why doesn’t the rubbish new app remember me… have to start over each time ? 

2
Matthew Thompson
iD Mobile Employee
17 days ago
J
Civilian
jackwilk2Civilian
asked in Ask a question.

HELP - I can't login to my mobile account and it's saying that my details are incorrect (they aren't) ??

HELP - I can't login to my mobile account and it's saying that my details are incorrect (they aren't) ??

1
Tom
iD Mobile Employee
6 months ago
D
Newbie
David ArnoldNewbie
posted in Ask a question.

Overseas Cruise

On a 3 week Cruise in January(  Singapore/Malaysia/Thailand). Anyone advise on using phone,ie,WhatsApp. I've tried to buy an e- sim but my Galaxy A52 dosent support one.

1
Tom
iD Mobile Employee
3 months ago
H
Newbie
Hulahoop1000Newbie
asked in Ask a question.

PAC code not transferred my number

I have used the PAC code and can receive texts on my original number but  I can’t send any.  My phone is recognising a different number in the phone settings, another one in messages. Neither of them are correct 

4
Kash
iD Mobile Employee
2 months ago
Caljo
Newbie
CaljoNewbie
posted in Ask a question.

phone bill error

Hi there,  why does my phone bill look like this? All of my bills have this strange text, please can you fix this so I can view my bills effectively.

2
Nikhil P
iD Mobile Employee
2 months ago
M
Newbie
mick63Newbie
asked in Ask a question.

trade in pack

i purchased a new samsung galaxy flip 5 from id mobile at the begining of january and applied for the trade in but never received the trade in pack my old phone is only valued at £12 but i also claimed the extra £100 and filled in the online form.Ive contacted id mobile via TradeUpHelp@dixonscarphone.com. and they adviced me to put in a new trade in request, but will they still honour the £100 additional promotional offer  a month later

3
Kash
iD Mobile Employee
2 months ago
N
Civilian
Nancy KCivilian
asked in Ask a question.

PAC

I am trying to join id mobile and have recieved the PAC code from three. it does not expire until 03/04 however when i enter the code to keep my number and switch now (in the basket) it tells me my code will expire and i need a new one?

2
Kash
iD Mobile Employee
24 days ago
Abigail Mellard-Sibley
Newbie
Abigail Mellard-SibleyNewbie
posted in Ask a question.

my order has been cancelled why???

Hi, can you help please. I’ve just found an email in my junk box from Monday saying my order has been cancelled. I have been waiting for the sim to arrive and I am not happy! 

2
Kash
iD Mobile Employee
3 months ago
M
Rookie
Mattb55555Rookie
asked in Ask a question.

Website and App Showing Different Payment Dates

The iD mobile website and app are showing two completely different payment dates for my direct debit under “Manage My Direct Debit”. I need to know when to ensure money is in my account if I’m expected to pay my bill, so which one is correct? Neither match the date on my bill, and I can’t change the payment date because I did so recently.

1
Tom
iD Mobile Employee
8 months ago
M
Newbie
MrsLJBeNewbie
asked in Ask a question.

£100 curry voucher

Hi,I ordered a new pixel 8 and it came with an offer of a £100 curry voucher which was due by the 28th of December but it has yet to arrive. Can someone please advise how I resolve this?

1
Kash
iD Mobile Employee
3 months ago
J
Newbie
josh492Newbie
asked in Ask a question.

number transfer has not happened.

I have spoken to customer support several times and they claim my issue was raised to technicians and will be resolved in 48 hours. The original number transfer was meant to happen on the 22nd.Ant help?

1
Kash
iD Mobile Employee
3 months ago
Louise Varney
Newbie
Louise VarneyNewbie
asked in Ask a question.

new sim won't work

I have just bought a pay monthly SIM for my daughter. I have put it into her iPhone 11 tonight. Followed all of the steps suggested in help articles and it still won't work. Can someone advise me please? 

4
Lauren
iD Mobile Employee
1 month ago
B
Civilian
Boot75Civilian
asked in Ask a question.

Very poor coverage wherever I am on brand new iphone 15 - wish I never joined

How can I leave iD if the phone signal is extremely poor.  Supposed to get 5G but lucky to get 1 bar on 3G.  Can only use the phone when near wifi - very poor.  I need my phone to work at all times. 

1
Kash
iD Mobile Employee
5 months ago
O
Newbie
ollienNewbie
asked in Ask a question.

Unable to access My Account

I recently started a new contract with iD mobile. I held a previous account, but did not upgrade - this was a completely new contract. I ran into the issue of not being able to register with the same email address. Ever since, I have been unable to access my account. When I attempt to register, I am met with the error shown below after entering my number, surname and year of birth.I can’t even get as far as entering a security code or setting up login details. I’ve previous contacted iD customer services directly, but they didn’t fix the issue and I haven’t heard anything since. As a result, I am effectively unable to manage my account, view bills etc. Any help or advice much appreciated!

1
Tom
iD Mobile Employee
6 months ago
F
Newbie
Freeway74Newbie
asked in Ask a question.

Direct debit not actioned and account suspended

For the 2nd month in a row, my direct debit has not been actioned and I’ve received a very blunt text message advising that my account has been suspended.I changed banks a couple of months ago and used the app to update my direct debit details.  I received multiple texts and multiple letters in the post advising that DD details had been changed and if I had not done that, then to get in touch.  Following that my next payment did not go through via DD and my account was suspended.  I paid the bill, used the app again to set up the DD and yet today, the exact same thing has happened.  What is going on, why is my DD instruction not being actioned?  If this carry’s on then I won’t be staying with ID Mobile, it’s not worth the hassle.

0
F
Newbie
1 year ago
D
Newbie
Daddys_babyNewbie
asked in Ask a question.

help my sim only deal hasnt arrived

placed an order on the 20-21st July  for a new SIM  only contract and have recieved many of the emails, such as my contract documents, confirmation of my direct debit and my first bill is ready very soon. But i still haven’t received the sim card, or even an email from ID DPD or Currys saying its been dispatchedI need to switch my number but don’t know how to do it as I don’t think I need a pac or spac because I’ve been with ID for a few years , It was only supposed to take 2 working days! I know at max it’s 5 but I need this urgently.any help would be greatly appreciated 

3
Mohammed
iD Mobile Employee
9 months ago
R
Civilian
Ricky599Civilian
asked in Ask a question.

upgrade.

Good evening .I've just upgraded my contract from a rolling 1 month sim card deal to getting the new s24 plus on a 2 year contract.  This was done last night. 22/01/24. My phone hasn't even arrived yet and already my billing has been changed to start paying  for it from the time it was ordered. Surely this is wrong and i should only start paying  for it when the phone arrives.  I'm  confused.

2
Nikhil P
iD Mobile Employee
3 months ago
harpmandoodle
Rookie
harpmandoodleRookie
asked in Ask a question.

Intermittant data signal

Data keeps dropping out. Two days now. 4g showing  so phone signal fine. Internet drops out regularly. Is it the weather?

4
Mohammed
iD Mobile Employee
10 months ago
Mohamed Sayed-Ahmed
Newbie
Mohamed Sayed-AhmedNewbie
asked in Ask a question.

number

Hi there,Will will my old number go live. I need it for verification on a number of apps.Thanks 

4
Tom
iD Mobile Employee
7 months ago
Tony Wenger
Newbie
Tony WengerNewbie
asked in Ask a question.

change over

I’ve switched to id and did my pac code the changeover day was 2nd April but i have two numbers and my original number only works on wifi i cant sent texts with my old number ? 

2
Tom
iD Mobile Employee
15 days ago
F
Civilian
FlavaCivilian
asked in Ask a question.

Billing issue on my account

Hi, my pay-monthly contract ends on April 17th, 2024. I requested a switch to a monthly SIM-only plan for £8 through the website. However, my account was switched immediately instead of waiting for my contract end date. Additionally, I was charged £52 today on my direct debit, even though I already paid for my April contract last month. Could you please resolve this billing issue urgently? I'd also like to report that your new app isn't working, preventing me from managing my account. Thank you.

6
Tom
iD Mobile Employee
15 days ago
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