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5343 Topics

Pthiggs
Civilian
PthiggsCivilian
asked in Ask a question.

Port from EE

I have had confirmation that my number has ported over from EE. I can call and message out, but I can't receive calls or texts. Fortunately what's app works. I have tried lots of things suggested already,  ie off and on, flight mode on and off and checking the sim in another phone (same issue )  Any help please?

2
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ChloeCNewbie
asked in Ask a question.

Help activating my new sim

There was a fault with sim, I was sent a new one. It was activated using my partners number instead of mine and his was deactivated. I Was told to give my partner the sim and they would send another one out and activate it using my number, the second one arrives and they activate it using my partners number deactivating his sim and giving me his number yet again. Would I need to wait another 2 days to receive sim then another 2 to get it activated as its already been almost a week without it already or would it be possible to get a new sim with new number and same plan ?I feel like the second option would be easier for them as twice they have gave me wrong number.  

2
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
JenHatNewbie
asked in Ask a question.

Continuous account

My contract ends on the 26th November and my phone will be paid for. I wish to change to the £10 month 70gb offer. How do I do it?

6
Tom
iD Mobile Employee
1 year ago
I
Newbie
Ian EggbertNewbie
asked in Ask a question.

PAC Submission Form states "There's an issue with the info you've submitted"

Hi there, Trying to port my number from EE to ID today, and despite checking all the information I’ve been given many times, the submission form says the following:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.I’ve seen advice on here that I should try inputting my surname in upper case (done that) and that my transaction number should begin with a 4. It doesn’t, it begins with a 1, and this is the number that appears on my documentation that has been provided by ID.Any ideas anyone? I assume that if I can’t submit the form with my PAC Code, then I can’t transfer my phone number.Many thanks    

5
Kash
iD Mobile Employee
1 year ago
G
Newbie
Gaynor123Newbie
asked in Ask a question.

free gift not received

Hi I signed up to Id mobile last month I got the email regarding the reward. But when I click on it, it says I haven't switched yet. What do I do please? I've been switched over month 

6
Kash
iD Mobile Employee
1 year ago
April Sweetman
Newbie
April SweetmanNewbie
asked in Ask a question.

not recevint messages

I am not actually receiving any text messages since swapping my number to you 

4
Mohammed
iD Mobile Employee
1 year ago
Michael-a Monese
Newbie
Michael-a MoneseNewbie
asked in Ask a question.

Returning old phone after upgrade

Hi  I received my new upgraded phone however the email states to pop my old phone in the Jiffy bag provided and send back as it’s already prepaid. However I don’t seem to have any additional Jiffy bag and the address is obviously mine on the bag for my new phone. Does the prepaid bag come separately?  kind regards and thanks Michaela 

2
Mohammed
iD Mobile Employee
1 year ago
Jane Self
Newbie
Jane SelfNewbie
asked in Ask a question.

Data

My phone has not been receiving 3G when out and about, I have spoken to Samsung and they say there is nothing wrong with the phone and suggested I need my supplier to turn my Data back on. Please could you help with this. 

2
Kash
iD Mobile Employee
1 year ago
Chrissy Allen
Newbie
Chrissy AllenNewbie
asked in Ask a question.

How can I get second contract

I am trying to get a second contract but when I try to place the order the page says I am already signed up. How can I get the second contract? 

2
Kash
iD Mobile Employee
1 year ago
T
Civilian
terryelCivilian
asked in Ask a question.

You entered a wrong PAC code or mobile number. Please check and try again message

Hi,Keep getting this message in my account when trying to port number, checked and double checked and all correct, need to port number asap.any ideas? Thanks

2
Kash
iD Mobile Employee
1 year ago
Matt Jenkins
Civilian
Matt JenkinsCivilian
asked in Ask a question.

Recovering number after using Stac instead of Pac

I accidentally used a Stac code when switching networks instead of a Pac and subsequently lost my number. I've seen a similar post from a couple of years ago where it looks like the user got her number recovered. Can this still be done? I swapped networks only a couple of days ago.Thanks

1
andewhite
Legend
1 year ago
ELB
Newbie
ELBNewbie
asked in Ask a question.

Error message trying to give PAC details

I have been trying for two days to give my PAC details but I get an error message saying some of my details are incorrect:-We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.I have checked and checked again, all is correct. I cannot get through on live chat because this also has a problem and unavailable. When I try and call the customer service telephone line a message is played saying they are busy and also cannot take calls.I don't know what to do next? 

1
andewhite
Legend
1 year ago
Barnes210
Newbie
Barnes210Newbie
asked in Ask a question.

Samsung S22 Ultra £150 Cashback

Hi, I saw a promotion on the ID Mobile website which tempted me to order a Samsung S22 Ultra The promotion was +£150 boosted cashback when trading in any phone against an S22 Ultra  I chose to trade in a fully functioning IPhone 5s for £5 + £150 boost  I received the phone on 7/11/22 but didn't receive the trade in pack?I have no emails or details on what happens now. I'm worried that this could turn into a wild goose chase. I have not yet ported my number as if the cashback doesn't work out I'm going to fully return the order.Please can someone Advise. I've seen on other posts that an ID Mobile employee called Mohammed has been very helpful regarding these issues. Kind Regards  Wayne   

17
Mohammed
iD Mobile Employee
1 year ago
Rotaru Petrus
Newbie
Rotaru PetrusNewbie
asked in Ask a question.

My Direct Debit

Hello, I’ve missed 3 months of pay my direct debit and I think my direct debit it’s cancelled now, how can I set up again direct debit? Because on my app of ID MOBIL i don’t have this option

1
andewhite
Legend
1 year ago
Munders
Newbie
MundersNewbie
asked in Ask a question.

Number Hasn't ported but old Sim stopped working

How long should this take, as I would of thought as soon as my old sim stops working my number on the ID sim would work. This is very inconvenient for work as I’m missing important phone calls.

9
Mohammed
iD Mobile Employee
1 year ago
Vicky Haile
Civilian
Vicky HaileCivilian
asked in Ask a question.

I need to talk to an advisor and the live chat is not working

I need to talk to an advisor and the live chat is not working. How do I do this? There are no other alternate ways I can find to contact anyone. The delivery address on my new phone is wrong therefore I need to change it. DPD says I need to contact the company sending the parcel IE ID mobile. 

1
andewhite
Legend
1 year ago
cransom61
Newbie
cransom61Newbie
asked in Ask a question.

pac code for multiple numbers on same bt account to separate id accounts not working.

I am transferring 3 BT numbers on a single bt account number to 3 different I'd accounts. The PAC code worked fine for the first number, but is failing for the second number, with an error suggesting the number has already been ported. The surname on bt and I'd accounts are the same, the bt PAC code end date has not passed so wondering why this is failing when it worked for the first number?

4
andewhite
Legend
1 year ago
Thomas James Madden
Civilian
Thomas James MaddenCivilian
asked in Ask a question.

How to join London underground WiFi?

Londoner here hoping to use WiFi while travelling on underground. Appears ID don't have any access. Is there any workaround? I heard someone used an additional giffgaff sim to access WiFi when on the underground. 

4
Thomas James Madden
Civilian
1 year ago
Ashley Hind
Civilian
Ashley HindCivilian
asked in Ask a question.

order status

How can I find the status of an order I have just placed and how will I know if I have been accepted or not.

1
andewhite
Legend
1 year ago
Thomas Luxton
Newbie
Thomas LuxtonNewbie
asked in Ask a question.

Change plan in cooling off period

I have today received the 30 day sim card I ordered but want to change plan to a higher amount. I can’t seem to change plans, is someone able to help me?I could order a new sim, but unsure how to cancel old one using 14 day cooling period.Thanks

4
andewhite
Legend
1 year ago
J
Newbie
jamesrossy14Newbie
asked in Ask a question.

Incorrect details when registering

I am attempting to register an account but I receive a message stating that my details are incorrect. I have double checked that my ID mobile no. is correct as well as my surname and year of birth. 

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
Joshua MarshallNewbie
asked in Ask a question.

switching form not working

The log in portal is not accepting my PAC code supplied by my last service provider.  

3
Mohammed
iD Mobile Employee
1 year ago
Jimmybash
Newbie
JimmybashNewbie
asked in Ask a question.

Has my upgrade order worked

I have tried to upgrade my phone. I got a screen saying my upgrade was successful, however on the ID app it still says im eligible for an upgrade and I haven't received any email confirmation that it has been processed.

1
Kash
iD Mobile Employee
1 year ago
Emma Sherriff
Civilian
Emma SherriffCivilian
asked in Ask a question.

bill

Hi I have paid my bill but my services have still not come back on

1
Kash
iD Mobile Employee
1 year ago
D
Newbie
David BrockenNewbie
asked in Ask a question.

Cancel Contract. I don't have the SIM

I’d like to cancel my contract but don’t have the sim. I also never registered for an online account. The SIM wasn’t ever used only the mobile.

9
Mohammed
iD Mobile Employee
1 year ago
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