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5441 Topics

Jody Rabbitts
Newbie
Jody RabbittsNewbie
asked in Ask a question.

ugraded, bith sims are activated and i dint know what to do

I recently upgraded after a notification I could upgrade.I've upgraded for a new phone and a new plan. However both sims are activated and my id app has not changed, it still says I'm on the same plan with the same number and now it says I've got to pay for the two sims.I also changed my information with the new sim to all my infirmation as it was under my mums name as she sorted my account when I was younger but all other details are mine on the account including emails and payment.I need the old sim cancelled and need to keep the new number. My id app is still showing my old plan and still said I'm due for an upgrade but I've already upgraded. Please help.

9
Kash
iD Mobile Employee
1 year ago
J
Newbie
joejoejoe123Newbie
asked in Ask a question.

ID Mobile account showing incorrect details + unable to change data cap

My ID mobile online account (and app) are showing completely wrong numbers. I’m also unable to do anything with my account, such as set the data cap. The dates of the monthly allowances are also showing 2017, which is ridiculous. The pictures below show the issue:  

9
Tom
iD Mobile Employee
1 year ago
Ben Platt Hughes
Newbie
Ben Platt HughesNewbie
asked in Ask a question.

Recieve OTP texts after leaving ID and travelling foreign countries

I have cancelled my contract with ID but kept my UK sim in a dual sim phone like i did back in 2020 with my Vodafone sim. Last time also out of contract my UK Vodafone sim could still receive OTP sms messages whilst my foreign sim contract works in the other sim slot. Ofcourse OTP sms' are free so why can I not receive them anymore with my ID simcard?  Also getting the notification that my sim is not provisioned. Has ID deactivated my sim because I am no longer on a monthly plan? Can they do this. I have had this phone number for over 10 years all of my accounts are linked to it. -I have both SIM cards enabled in SIM manager.-sim2 (UK~ ID mobile) turns off every time i restart.-OTP SMS still worked while i was abroad with roaming off but still inside monthly plan with no extra costs arrising.

25
Kash
iD Mobile Employee
1 year ago
JamesRS
Newbie
JamesRSNewbie
asked in Ask a question.

better deal elsewhere

So I'm due an upgrade, I've seen a phone & a plan I was happy to take until I checked carphone warehouse. The plan I've seen offers 25g data at 24.99 p/m however if I was a new customer going through carphone warehouse I could get 50g for 23.99, how do I go about getting the better offer?  

1
Mohammed
iD Mobile Employee
1 year ago
8
Civilian
88engineCivilian
asked in Ask a question.

is there an update on the ID Mobile (Three) rollout of eSIMs?

Hi. Is there any updated time-frames on Three's rollout/upgrade to eSIM functionality (and when this may be extended to ID)?Thanks

2
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
TynanNewbie
asked in Ask a question.

Where is my phone number and transaction code?

Just received my phone and sim. I want to port my old number and have a PAC code but there is no sign on ID new mobile number and transaction code so I can register on the app and keep my old number. I’ve checked all e mails - order, confirmation of DD and confirmation of phone despatch but the info is not on there. Thanks

4
Mohammed
iD Mobile Employee
1 year ago
D
Civilian
Danif1978Civilian
asked in Ask a question.

how can I speak to someone

Has anyone been able to speak to a human being about an issue? Can not get through to anyone

8
Tom
iD Mobile Employee
1 year ago
Mick Ward2234
Rookie
Mick Ward2234Rookie
asked in Ask a question.

porting seems to have failed

Hi im having big issues number was to be ported from tesco yesterday between 8 and 10, old phone died new one i thoughtbworking BUT i cant receive texts or calls i can call out and the number is correct, its my buisness line so massively important , i was told 24hr max so im not very happy, my daughter  on id and can call me and text????? But nobody else doesnt seem be a call center either begining to think this was a bad idea plweeeesase help, samsung s22 ultra

14
Kash
iD Mobile Employee
1 year ago
A
Rookie
Andre38Rookie
asked in Ask a question.

trade in offer

Has anyone trade in their phone where was stated a minimum trade in amount?How easy was it to get the money? Thank you!

4
Kash
iD Mobile Employee
1 year ago
C
Newbie
Chele123Newbie
asked in Ask a question.

Phone locked

I entered my correct pin number to unlock screen but incorrect pin entered keeps appearing and phone will not unlock. How can I get into my phone as I am definitely using the correct pin

0
C
Newbie
1 year ago
Ann Warren
Rookie
Ann WarrenRookie
asked in Ask a question.

only getting 3g after switch today

Please somebody help. I have upgraded to iPhone 14 and switch from EE to I mobile. I’m only getting 3G which is very frustrating. Can anyone help as I don’t seem to be able to contact anyone from i mobile and the live chat isn’t working

5
Ann Warren
Rookie
1 year ago
Jennifer Oxton
Newbie
Jennifer OxtonNewbie
asked in Ask a question.

landline link to my mobile

HiCan you link your landline number to your mobile?Tried but no successKind regardsJenny

1
Mohammed
iD Mobile Employee
1 year ago
C
Civilian
cfaramusCivilian
asked in Ask a question.

Still waiting for phone after upgrading 3 weeks ago

I upgraded both of my sons phones 3 weeks ago and as I missed the DPD delivery they sent them back to curry’s. Phones were upgraded directly on the iD mobile website. Have contacted DPD and curry’s both have told me to contact ID mobile. Spoke on the live chat twice and both times they’ve told me they will speak to DPD. (I know the phone is in the curry’s warehouse as they have confirmed this). And they’ve been absolutely useless both times! I just want the handsets I am paying for. And for my children to be able to use the new phones. Does anyone have a direct contact number so I can speak to someone and get the phones sent?

1
Mohammed
iD Mobile Employee
1 year ago
A
Rookie
Andre38Rookie
asked in Ask a question.

minimum trade in amount

Hello everyone!!New here on ID!!Thinking of getting a Samsung s22 ultra and saw that I can trade in my device, no matter the condition, working or not working.I read that there's a minimum amount of £150, is that really what gets paid at least?doesn't matter the condition of the phone?As the one I'm trading won't me worth much so the minimum £150 sounds appealing.Anyone done this?thank you!

15
A
Rookie
1 year ago
R
Newbie
radiomeanNewbie
asked in Ask a question.

Are Sim-only Data Speeds capped?

Hi, I’m considering the SIM-O unlimited package for £16 per months, but sometimes cheaper packages are speed restricted (eg, some less expensive EE packages). I can’t see anything about this but are iD mobile packages limited in any way?Thanks!

3
Mohammed
iD Mobile Employee
1 year ago
Svetlana202
Rookie
Svetlana202Rookie
asked in Ask a question.

poor signal

I have very poor network signal despite living in the city centre. Noone can ever hear me on the other end of the line its very frustrating 😒.  Despite checking the signal strength I the area and it says its very strong, I still struggle to make calls. WiFi calling is not any better either. Complained to ID few times but noone seem to reply or even  other to acknowledge that some customers gave problems and gave to live with them day and night. Such a poor customer service guessing reflecting the network service. Can't wait to leave ID and would not reccomend to anyone. Please avoid iff you can 

15
Mohammed
iD Mobile Employee
11 months ago
Charlene Duffin
Newbie
Charlene DuffinNewbie
asked in Ask a question.

Cancel contract

Cancel father contract as he has died 

1
Kash
iD Mobile Employee
1 year ago
Francesca Gori
Newbie
Francesca GoriNewbie
asked in Ask a question.

not receiving text from overseas

Hi there! I need to receive an access code from my overseas bank to access online banking, but I am not receiving it when they send it. The bank have asked me to check whether you (ID) are blocking SMS from short numbers. If this is the case, how can I resolve it?

1
Kash
iD Mobile Employee
1 year ago
A
Civilian
afperryCivilian
asked in Ask a question.

Uswitch upgrade for existing SIM-only plan

I have an existing 30 day SIM-only plan but ordered a Black Friday plan from uSwitch which offered an improved data package but is otherwise identical. I thought this was an acceptable way to upgrade, I don’t want two separate plans. I have now received a new SIM with a different number. Can these two be amalgamated by Customer Services? 

1
andewhite
Legend
1 year ago
L
Newbie
Lucy pNewbie
asked in Ask a question.

PAC code not working

I am trying to port my number to iD, but I keep getting an error message when trying to submit the form. All of my information is correct. This is the message: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.“

2
Kash
iD Mobile Employee
1 year ago
Saffie Midgley
Newbie
Saffie MidgleyNewbie
asked in Ask a question.

battery not lasting

Since doing the latest update my battery isn't lasting more than 5 hours, without even using the phone  what can I do? Its a new S22, so disappointed. 

2
Mohammed
iD Mobile Employee
1 year ago
Gavin Creber
Newbie
Gavin CreberNewbie
asked in Ask a question.

Cannot connect to network

Unable to connect to network. When I ring my phone from another number had message “code and number combination invalid” one time then all times after straight to voicemail. Works ok when connected through a local wifi network. Phone showing bars but when I try to make call says not connected to network, but again can do through wifi.

5
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ChrisJNewbie
asked in Ask a question.

Unable to log-in to cancel my contract

Here’s the thing. I have been paying a regular direct debit for many years now, for a phone that was used by my wife until she passed away nearly two years ago. I am only now getting round to sorting out the gritty details. I have the account number, but I don’t have the phone, I don’t know the number and she would never have thought to create an online account. I heed the warning not to simply cancel the DD, but with no phone number to call and the webchat disabled unless you have a pin number, I am going round in circles.Suggestions?

4
Kash
iD Mobile Employee
1 year ago
Pthiggs
Civilian
PthiggsCivilian
asked in Ask a question.

Port from EE

I have had confirmation that my number has ported over from EE. I can call and message out, but I can't receive calls or texts. Fortunately what's app works. I have tried lots of things suggested already,  ie off and on, flight mode on and off and checking the sim in another phone (same issue )  Any help please?

2
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ChloeCNewbie
asked in Ask a question.

Help activating my new sim

There was a fault with sim, I was sent a new one. It was activated using my partners number instead of mine and his was deactivated. I Was told to give my partner the sim and they would send another one out and activate it using my number, the second one arrives and they activate it using my partners number deactivating his sim and giving me his number yet again. Would I need to wait another 2 days to receive sim then another 2 to get it activated as its already been almost a week without it already or would it be possible to get a new sim with new number and same plan ?I feel like the second option would be easier for them as twice they have gave me wrong number.  

2
Mohammed
iD Mobile Employee
1 year ago
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