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5419 Topics

Sarisha Naidoo
Civilian
Sarisha NaidooCivilian
asked in Ask a question.

2 sim only contracts how to know which sim for which phone number as retaining old numbers

Hi I tried the chat bots, agents etc for more than 2 hours with no solid answer. I purchased 2 sim only contracts , and gave the pac code when doing so. I received both sims and ready to transfer and retain old number from ee and Vodaphone. The question is how do I know which SIM card is for which phone contract. Anyone ? Help please 

8
Kash
iD Mobile Employee
1 month ago
T
Newbie
TurtlePowerNewbie
asked in Ask a question.

Disconnection date and refund incorrect

I have contacted ID Mobile customer service and raised an issue which was classed as a complaint. The customer service representative completed the process and offered me £74.06 which I accepted to resolve the issue. It has been over 3-5 days and the money has not arrived in my account after 10 days. I received an unexpected email late Saturday and was informed I was getting a £18 refund. I have been charged the first Direct Debiit of £44.99 and the second of £2.07 in total for a phone and sim that was shipped on the 4th October and arrived back at the warehouse on the 7th October. My return was lost in the warehouse and the disconnection request was only sent on the 6th November. I have all the tracking and screenshots of the DPD tracking.I bought the phone and sim from Mobiles UK and was informed to contact ID Mobile as they can’t do anything about billing. The contract was Upfront £29 and £44.99 per month. I have received a refund of the £29 upfront charge.

1
Tom
iD Mobile Employee
4 months ago
R
Newbie
Redpaul43Newbie
asked in Ask a question.

£75 Additional Trade-in Payment

I have not received the additional £75 trade in value which was part of my S24 offer. I have emailed the suggested email but no reply. How can I escalate this? 

3
Kash
iD Mobile Employee
1 month ago
RichardC
Newbie
RichardCNewbie
asked in Ask a question.

Network not available

My wife and I both have mobiles on iD. She can make calls but I can't. When I try I see the message “Mobile network not available for voice calls.” My phone settings are shown. 

3
Tom
iD Mobile Employee
4 months ago
Denise Vane
Newbie
Denise VaneNewbie
asked in Ask a question.

cant ring or text from iphone on unlimited plan

I took out an id unlimited contract but phone will not connect to landline numbers and some mobile numbers. I have complained to live chat and got absolutely nowhere and this contract is not fit for purpose.it worked for a few weeks ok and then started giving the message your call can’t be connected.i am just wondering what I am paying for and today i am having issues with connection to WiFi and data.

3
Kash
iD Mobile Employee
1 month ago
Paul Callon
Newbie
Paul CallonNewbie
asked in Ask a question.

Always very slow data in my area (under 1mbps)

My immediate area has full 4g signal, but I never achieve a data speed over 1mbps. The three network issues site says there are no problems.I'm fairly rural but can almost see the mast from my house, so it shouldn't be maxed out with users.Post Code is PR3 0QD

1
Kash
iD Mobile Employee
3 months ago
M
Newbie
MidnightxNewbie
asked in Ask a question.

unable to receive text message for new idmobile app registration

Im trying to register for the new app, I was an existing user but it asked me to register again, however on the sms otp section i have requested the code for 10 times at least but no success.

1
Tom
iD Mobile Employee
18 days ago
S
Civilian
SueB0907Civilian
asked in Ask a question.

How to register an LPA (Lasting Power of Attorney) with id mobile?

My mum is unable to manage her account so I’d like to do so on her behalf, any advice please? She is not online.Thanks

1
Kash
iD Mobile Employee
2 months ago
H
Civilian
HPTSauceCivilian
asked in Ask a question.

Can't add my iD mobile number to access the app

Hi there, I am trying to access the app so I can raise my cap to make international calls. I was previously logged into the app, but this time was prompted to re-register. When trying to add my iD Mobile number, I get to the stage where I have entered my mobile number, last name and date of birth and it sends me a code, but every time I enter the code I get an error message saying ‘oops, something went wrong’. I have tried multiple times and am entering the code correctly. Please advise as I currently can’t access anything. 

1
Kash
iD Mobile Employee
1 day ago
F
Newbie
FlowercatNewbie
asked in Ask a question.

i havnt received my referral voucher

The 2nd payment has come out and I still havnt received any communication regarding my currys voucher?

4
Kash
iD Mobile Employee
3 months ago
S
Newbie
ShariputraNewbie
asked in Ask a question.

Third party arrangement on behalf of friend who has disability

My friend who has a disability and lives in a nursing home has no network service after a new SIM card was put into her phone. A member of staff did this for her as I was not allowed to visit her as the home is currently in a lockdown. My friend relies very much on her phone and I need to try and sort this out for her. How do I go about gaining the authority to talk to someone on her behalf? I don’t have Power of Attorney for her, but she is unable to use the internet and emails related to her account come to my address. 

2
S
Newbie
2 years ago
D
Newbie
DirtyMu5kratNewbie
asked in Ask a question.

Help with PAC

I got a new contract with ID mobile. My previous contract was ID mobile. To port the number over, I got a Vodafone SIM card. I used the PAC and moved the number to Vodafone. I have a PAC from Vodafone to move my number over to the new ID mobile contract but the online system won't let me. 

3
Mohammed
iD Mobile Employee
1 year ago
Ellie Williams
Newbie
Ellie WilliamsNewbie
asked in Ask a question.

Cancelled plan but wanting to stay

Hi, i cancelled my plan however i want to stay with ID mobile without buying a new phone, what do i do

1
Kash
iD Mobile Employee
2 years ago
O
Civilian
OuijaCivilian
asked in Ask a question.

Unable to sign up & complete sale

I’m trying to sign up to ID mobile.I’m able to get right up to the part where my card will be charged 1p but then I receive an error message which states, “Oops, it looks like your details may not match.  Please ensure your card is registered to the billing address and name you entered on the details page.”I have not received either a confirmation email or a declined email, nor has my bank account been charged.I have checked these details at least 10 different times. They are correct, yet this error generates each time.  How can I proceed, please?Thanks.

1
andewhite
Legend
1 year ago
J
Rookie
Jackie WhiteRookie
asked in Ask a question.

imsg not working

Imsgs sending to contacts outside house but to my husband who is on ID too, not imsgs sending only text messages.

3
Mohammed
iD Mobile Employee
1 year ago
Russell Kitchen
Newbie
Russell KitchenNewbie
asked in Ask a question.

Do I need anything physical for changing a plan?

I’m on a SIM only deal with ID and I’m looking to upgrade for more data. If I add a plan to the basket and proceed through the checkout, is that all I need to do? Do I need a new SIM delivered or anything delivered? Or is it all done over the ether as it were?

2
Tom
iD Mobile Employee
1 year ago
A
Newbie
Ashley1879Newbie
asked in Ask a question.

Premium texts

Hi, I am unable to receive a premium text from the RNLI for lifeboat callouts. Number is 83311. They say network is blocking premium text receipt. I've switched on every setting but still won't let me reply to them to say I want to continue. 

2
Rory
Newbie
2 years ago
Amy23
Civilian
Amy23Civilian
asked in Ask a question.

cooling off period for Sim only deal

Please can you tell me how I cancel my sim only plan under the 14 day cooling off period?

1
Kash
iD Mobile Employee
2 years ago
Janet Waite
Newbie
Janet WaiteNewbie
asked in Ask a question.

pac code doenst work and hiw do you actually speak to someone

Just joined and want to switch my number . All ok at Plusnet end but I’d mobile rejects saying not recognised . I cannot speak to anyone . Live chat link brings up code 404.hopeless company so far . Set up an app . Register and passwords . All done and still Hopeless 

1
andewhite
Legend
1 year ago
U
Newbie
username1212Newbie
asked in Ask a question.

Data has stopped working

Unlimited data SIM has stopped working. Suspect some bar needs lifting, as I have had the SIM for one month now. Tried in 3 different devices and it’s the same.

3
Mohammed
iD Mobile Employee
1 year ago
Dave Phillips
Newbie
Dave PhillipsNewbie
asked in Ask a question.

need proof of purchase

I require proof of purchase in order to claim a Chromebook from Google from when I purchased a pixel 6. I didn't get very far in online chat. Can I get this emailed to me?

2
Mohammed
iD Mobile Employee
1 year ago
Charlotte Ashworth
Newbie
Charlotte AshworthNewbie
asked in Ask a question.

why can't I get a contract

Why after being with the company so long not missing payments or anything can I not get a contract phone 

4
Kash
iD Mobile Employee
1 year ago
L
Newbie
Lewis GtNewbie
asked in Ask a question.

I have not received the £100 voucher - Pixel purchased on 23/11/22

Hi,I bought a Pixel 7 phone on 23/11/22 and have not received the £100 listed on the Contract summary under “iD Mobile promotion”.It should have been emailed 30 days after the offer closed on 29/11/22.Can you help resolve.ThanksREMOVEDREMOVEDTransaction Number: REMOVED Service User Number: REMOVED Reference: REMOVED

4
Kash
iD Mobile Employee
1 year ago
Pthiggs
Civilian
PthiggsCivilian
asked in Ask a question.

Port from EE

I have had confirmation that my number has ported over from EE. I can call and message out, but I can't receive calls or texts. Fortunately what's app works. I have tried lots of things suggested already,  ie off and on, flight mode on and off and checking the sim in another phone (same issue )  Any help please?

2
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Sad567Newbie
asked in Ask a question.

Not had my refund

I brought a phone back in February that I returned the next day as I was advised by ID mobile it was the best thing to do. They have had the phone back and confirmed this, I waited two weeks for a refund of anything I paid. They said there was a processing issue and it was now fixed and to wait 3-5 working days. I waited longer and contacted again to be told that the person before had not processed it again and was assured that it would work this time. Still no refund. I contacted again and was told the same thing, waited again…. Still no refund. I contacted last week and was told that the financial team would be in contact within 24-48 hours via email.  It’s been it’s been over 90 hours and nothing. I need someone to take over this and find out what’s going on as no one seems to know. 

1
Rory
Newbie
2 years ago
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