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5424 Topics

S
Newbie
Steveo_84Newbie
asked in Ask a question.

Order Cancelled as I did not pass security

Hello, I made an order for a new upgrade as my current phone has broken. I received an email stating ‘We’re sorry but we’ve had to cancel your order (###) as it didn’t pass our internal security checks’ This is very frustrating, as at the beginning of the year I was victim of identity fraud, in which ID Mobile opened an account in my name to someone else. Now when a legitimate order is placed it is cancelled without any further checks completed to ensure it is me, or any other way for me to challenge this cancellation.  Other advice from ID Mobile is to wait 30 days before processing the order - I will not be waiting 30 days to apply again but will be taking my business elsewhere unless this can be resolved, which is a shame as I am generally happy with the service ID Mobile provide. 

5
WelshPaul
Legend
1 year ago
Robert Pearson
Newbie
Robert PearsonNewbie
asked in Ask a question.

setting up an ID account without receiving a one time passcode

I’ve just received my ID sim which is to be used for data only, in a car. I want to set up an account but am unable to receive a text to my sim (the car doesn’t accept texts or calls), I can’t put the sim into a phone as the sim needs to be a micro sim to fit into the car, but I only have phones that take nano sims. how can I set up an ID account?

2
Robert Pearson
Newbie
1 year ago
Toffee1963
Novice
Toffee1963
asked in Ask a question.

Why have you sent me a PAC code

I've only just joined you,but why have you sent me a PAC code to transfer my number ? I've already brought my old number from my previous provider?

13
Toffee1963
Novice
1 year ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

New Year, New YouBlog

  It’s that time again where everyone starts to ask themselves big questions for the year ahead. How are you going to make this year a success? What new skills are you going to learn? How will you set time aside to focus on the things that really matter?These are all questions we all ask ourselves, and the answers are as varied as we are. Of course, almost everyone has a set of resolutions they intend to stick to each year. It could be a bucket list trip that you’ve always dreamed of going on, getting that dream job, or even getting back in touch with old friends and making regular plans. But the one thing you’ll need to achieve all your resolutions is motivation. So this January, we thought we’d do something a little different. Instead of counting down the most popular resolutions, here’s some great resolution inspo that can be a springboard to even bigger and better things! Make 2022 your year with these goals… Focus on your healthYou know the saying: health is wealth. We’re not just

8672186
Pistyll
Newbie
1 year ago
D
Rookie
DD13Rookie
asked in Ask a question.

My number has not ported. How can inget this urgently resolved?

I provided my PAC on Friday, and today, my old SIM has stopped working, so presumably the port has happened.  However, my number has not ported successfully, so no-one can contact me, and I cannot use 2 factor authentications that send a text. It’s impossible to even find how to contact customer service on the ID website, just the useless chat bot. Can anyone advise how to get this resolved as I desperately need my old number to work. 

3
andewhite
Legend
1 year ago
Caroline Sparks
Newbie
Caroline SparksNewbie
asked in Ask a question.

I don't know my mobile number

I  bought my phone from Carphone warehouse. I have not received the welcome email from you, so I have no idea what my number is. Please can you help?

4
Caroline Sparks
Newbie
1 year ago
Jacki
Rookie
JackiRookie
asked in Ask a question.

New Iphone 11 no speaker

HelpI have Iphone 11 and when callers ring me they can’t hear me and I can’t hear them. If I plug earphones in then they can.  Any ideas? I am within my 14 days cancellation. 

5
Mohammed
iD Mobile Employee
1 year ago
J
Rookie
Jackie WhiteRookie
asked in Ask a question.

imsg not working

Imsgs sending to contacts outside house but to my husband who is on ID too, not imsgs sending only text messages.

3
Mohammed
iD Mobile Employee
1 year ago
Kasey Twaite
Newbie
Kasey TwaiteNewbie
asked in Ask a question.

keeping the same number

I had a contract with id that my grandmother was paying for and now I’ve got a new SIM card that I’m paying for but I want to keep the same number as my other one. I went on the app but it says my requests can’t be submitted. How do I keep the same number? 

2
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
tearsofpearls2004Newbie
asked in Ask a question.

Upgrade through alternative supplier

I am wanting to upgrade and have found a good deal through another website but ID still as the carrier...do you match these deals as ideally I would like to keep my phone number? The upgrade deals on my account aren't any better than the currents deals open to new customers which seems a bit unfair!

1
andewhite
Legend
1 year ago
W
Newbie
wbmkkNewbie
asked in Ask a question.

Port number to Lebara not working

I decided to join Lebara after about 4 years with idmobie as I was suddenly getting no signal in my house .. Everything had been fine for several years, but I couldn’t put up with  the lack of signal .. who could?I got a Lebara SIM, but thought I had to give idMobile 30 days notice, to prevent me paying a month for nothing.I waited about 27 days, then on 31 October put my new Lebara SIM in my phone (Nokia) and provided the new network with the PAC codeI guessed it might take a day or so to get everything working … i got a text saying the port would be on the 2nd NovemberStill, today (5 days later) I can make calls and texts, but can receive either. I’ve been on the Lebara chat line three times already now and twice i was told to wait another 24 hours and today I was told to wait u ntil Monday, as some ‘team’ doesn’t work at weekends.It’ll be 7 days without a proper phone, assuming it gets fixed on Monday. OR .. MAYBE I HAVE TO DO SOMETHING TO GET IT SORTED

1
andewhite
Legend
1 year ago
leehow
Newbie
leehowNewbie
asked in Ask a question.

lost phone so can't recieve password reset text

I have lost my phone and need a replacement sim card. However, live chat is not working and even though I reported the loss and the phone is blocked, it seems the only way to access my account is to reset the password using a code you send via sms. Obviously I can't access any message sent to the blocked and lost phone. Since live chat doesn't work and I can't access the sms how am I supposed to access my account and request a new sim. I've been trying for an hour and have exhausted every possible option.

3
leehow
Newbie
1 year ago
Jason Stone
Newbie
Jason StoneNewbie
asked in Ask a question.

replacement sim activation

Hello Good afternoon. I have picked up a replacement sim from a curry's store. I lost the original one without having used it. I do not remember the number and am thus unable to activate it myself online. Can you help me with activation please.

1
andewhite
Legend
1 year ago
S
Newbie
SoftieB1Newbie
asked in Ask a question.

wrong number appesrs on text messages

The wrong number shows when texting on my new iPhone. We have followed the instructions on the previous articles on here but the number does not save and so remains the wrong number when texting. 

2
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Sally AndrewsNewbie
asked in Ask a question.

Claim Galaxy Buds2

I’ve just moved my contract to ID Mobile and my contract says I can ‘Claim Galaxy Buds2’ but can’t see anywhere on the site to do this. Can anyone help/point me in the right direction please?

3
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
Alan PearmanNewbie
asked in Ask a question.

Charges for RECEIVING MMS messages?

According to the documentation I can find, you are only charged for sending MMS messages but I have been charged for receiving two messages this morning that contained images. Anyone know what is going on here?Thanks

10
Mohammed
iD Mobile Employee
1 year ago
Andy Cox
Civilian
Andy CoxCivilian
asked in Ask a question.

Can I talk to somebody please?

Is anybody available to talk? 

4
Mohammed
iD Mobile Employee
1 year ago
G
Newbie
GtBNewbie
asked in Ask a question.

Data leak of customer numbers?

Hi, recently ported my number to IDmobile after a decade with Tesco Mobile. Probably got less than 1 spam call a year with Tesco. Since porting to ID I'm getting a call from an Indian call centre asking what phone I have and what contract I'm on every single day.Is this a common experience with ID?Do they have a known problem with leaking lists of customer numbers to these spam calling call centres?  

3
Mohammed
iD Mobile Employee
1 year ago
E
Rookie
ella.henryRookie
asked in Ask a question.

changing to sim only

Himy 24 month contract is due to end on 18th December. I have been given options for updates now on the id mobile app. I’ve seen that you can upgrade 2 months before your contract end date. But I’m looking to switch to a sim only rolling month option so technically a downgrade? It’s says I am able to make that switch now. I just want to know since I’m downgrading, what will happen if I switch now as my contract doesn’t actually end until December. Will I be charged for both contracts at the same time or will I continue paying the Remainder of my contract until December and then it’ll just start on the sim only automatically once it’s ended? hope that makes sense.Thanks Ella 

3
Mohammed
iD Mobile Employee
1 year ago
P
Civilian
pmarshallCivilian
asked in Ask a question.

Increasing data roaming cap

I’m in USA and I know data costs a lot. But I got a text stating I’ve used 80% of my data roaming cap. I can’t find anywhere any reference to this cap, or add-ons that allow me to increase it. Standard add-ons don’t apply as I’ve only used 1Gb of my normal monthly allowance so far.

4
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
BraderzjNewbie
asked in Ask a question.

Why do I have two IMEI numbers?

Hi,I'm wanting to take out phone insurance and it requires my IMEI number. When I checked to see what my IMEI number is, it is giving me two numbers under sim slot 1 and sim slot 2. I only have one SIM card? Some info:I did at one point, when I first received the phone and was checking out my settings, go into network settings and there's a on/off option called 'use sim', I didn't know what it did so clicked it to find out. It made my SIM not work, so I had to take it out of the device and re-enter it to get it to work again. I believe this must have something to do with the two IMEI's but if it is, then how do I know which one is the old and which is the new IMEI number and which one to enter for my insurance.I don't want to get it wrong and down the line not be able to claim on my phone because I put the wrong one in.

5
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
Amy33Newbie
asked in Ask a question.

list of text message history in full

How can I get a full list of text messages sent from my phone number - not just the numbers text to? 

2
Mohammed
iD Mobile Employee
1 year ago
andewhite
Legend
andewhiteLegend
asked in Ask a question.

Trade in contact email address

Are both the following email addresses valid for trade in communications?TradeUpHelp@currys.co.uktradeuphelp@dixonscarphone.comFirst is from https://idmobile.co.uk/trade-in:Second is from the community tutorial “Trade in: Everything you need to know”  

1
Nikhil P
iD Mobile Employee
1 year ago
R
Newbie
RoobyNewbie
asked in Ask a question.

Can i port a new number to ID and retain the old number which is currently active?

I have purchased a memorable number which is retained on a PAYG SIM from a different mobile service provider. I would like to use a PAC to transfer this new number to my ID Mobile pay monthly SIM, but I would like to retain access to the number currently used on that account. The reason for this is that the current number is one I have used for a long time and it's on record with a multitude of online retailers, financial institutions and local services etc. as well as friends and relatives. I will do my best to update everyone with my new number, but it's inevitable that I will miss some and so I would like to keep the old number on a PAYG SIM for a while until such time that I'm confident that I have managed the transition completely. Is this possible, or is the old number always lost if a new number is ported in?

1
andewhite
Legend
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Start Saving with smart tech

We’re all feeling the pinch right now. Energy bills have skyrocketed – and it only looks like they’re going to keep rising. According to research from the House of Commons Library, “household energy bills increased by 54% in April 2022”. And they’re going up by another 27% this October…But there’s a way to bring those bills down and make a difference: smart tech.What is smart tech and how does it work?Smart technology is tech with a brain, with more clever stuff going on under the hood. Take a simple bit of gear – then automate it, control it using an app and connect it with other devices in your house. And Bob’s your uncle. You’ve got yourself some smart tech.We’re talking about the kind that’s there to save you some serious money and energy.  Combining smart plugs, lights and thermostats can make a big difference to your wallet at the end of the month. Smart lightsInstalling eco or LED bulbs in every room can really help keep the cost of your bills down long-term. Smart bulbs are des

14460
iD Mobile
iD Mobile Employee
1 year ago
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