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5387 Topics

D
Civilian
darrensCivilian
asked in Ask a question.

second ID mobile

Can I add a second phone to my existing account?id rather not get a second email address just to be able to log in!

2
Tom
iD Mobile Employee
2 months ago
F
Newbie
FaithpNewbie
asked in Ask a question.

Sim hasn't arrived, direct debit due.

I ordered a sim and it still hasn't arrived. What's worse is, to save time, I set up a direct debit and have since had to cancel it due to the sim card not arriving.It's impossible to contact anyone. Can anyone advise what I need to do please to get the problem resolved!?Many thanks.

5
Tom
iD Mobile Employee
3 months ago
L
Newbie
L9301Newbie
asked in Ask a question.

Network issues again?

Is anyone else having issues with data or service? Data connection has not been working for a few hours now, downdetector showing issues with Three but their own status checker says no issues detected? 

2
Tyler
iD Mobile Employee
2 months ago
I
Newbie
imarsh60Newbie
asked in Ask a question.

Where do I find my usage?

I have eventually managed to log into the new “updated” App/webpage. How do I find out my usage? How many minutes I’ve used, or how many texts. How much data have I used..where are my data rollover details? All very useful feature of the old App which now appear to have gone with this “new” version! 

2
Tom
iD Mobile Employee
7 days ago
P
Newbie
pauliesNewbie
asked in Ask a question.

Cancel Contract Query

Hi I have a 30 day sim contract for which I pay £16 and when I go into the idmobile app and go to cancel it gives me a final bill of £30 why is this ? I have only just signed up so I am within the cooling off period but curious why there charging to cancel a 30 day sim. The reason I am thinking of leaving are. The WiFi calling does not working and it’s not the phone my Vodafone sim works fine with WiFi calling. The signal is bad even though the coverage checker says I should have a good signal. Now I could live with the signal issue if WiFi calling worked but it doesn’t. Paul  

3
Kash
iD Mobile Employee
5 months ago
R
Newbie
RogojonsNewbie
asked in Ask a question.

Transaction ID

I didn’t receive a welcome email and so don’t have my transaction Id needed to transfer my PAC code - can you send this me please? 

1
Kash
iD Mobile Employee
5 months ago
Roy JP
Civilian
Roy JPCivilian
asked in Ask a question.

Transfer Number

My old Provider told me my number has been disconnected Today 1-03-24 .  I Like to know, How long dose it take to transfer on to iD network. Its been 5hours since disconnection. Any help much appreciated.

2
Kash
iD Mobile Employee
1 month ago
Jane David
Newbie
Jane DavidNewbie
asked in Ask a question.

Trouble getting PAC code

I have been trying to get a PAC code and have not been getting a response to by text. When I tried to get one through my account it said ‘something went wrong’. I only got an automated response from Live Chat. How do I get a PAC code!? ID are legally required to provide it 

2
Kash
iD Mobile Employee
6 months ago
M
Newbie
martinmackenzie20Newbie
asked in Ask a question.

Lost dream home - Credit rating destroyed for £3

Dear ID mobile,I had a contract with you which I cancelled online and by closing my Direct Debit.  This was in February,March,April of 2021.I have just learned today that I am barred from getting a mortgage because I had an outstanding balance of £3.16 and arrears had been applied to my credit file for these three months. ID mobile didn’t send me a default notice advising of their action to my credit file for the arrears, which they are obliged to do before making this life-changing amendment to a credit file, to give the user a chance to clear it up before credit is affected. I’ve gone from ‘excellent’ to ‘poor’  for £3.16 that I didn’t know I owed. ID unfairly made these life changing amendments to my credit file without issuing me a notice that they would do so beforehand and companies must give the consumer that chance, and I had nothing!.  I need to get a mortgage and have missed out on the dream home for me and my family. MANY SUCH CASES ON THIS FORUM.  I need this to be sorted -

1
Rory
Newbie
2 years ago
Dipak Joshi
Civilian
Dipak JoshiCivilian
asked in Ask a question.

International Student

Hi, As an international student I have been here since 6 months and I don’t have 3 years address history in  this case can I get a new phone in pay monthly contract? 

2
Kash
iD Mobile Employee
1 year ago
J
Newbie
JopokeNewbie
asked in Ask a question.

Wasted Post

I've only been with ID a week and so far I've had 7 large envelopes delivered with one letter in each along with a load of blank papers and one for the blind. How can I stop this waste on the environment?

2
J
Newbie
2 years ago
E
Newbie
EjouNewbie
asked in Ask a question.

Confirmation email missing

Morning,  I place an order over the weekend but have yet to receive a confirmation email. Is this normal ? I do have an order number.  Regards  

2
E
Newbie
2 years ago
C
Newbie
Chloe.macNewbie
asked in Ask a question.

nothing working

I received a text asking me to pay an outstanding amount to regain access to services. This has happened before and I paid it and got usage back of data, calls and texts almost immediately after. However, this time I have still not got access to any of this and I paid it 2 days ago now. It says on my ID Account that this was paid. I have turned my phone on and off to see if that helped but nothing still. 

4
Rory
Newbie
1 year ago
J
Newbie
JgrayisNewbie
asked in Ask a question.

Why is my billing period suddenly huge?

Most of the time my billing period is a month and the dates shown are usually something like 4th month -3rd next month or something. For some reason the bill I just got is 5th may to 26th June which not only bumped the cost right up unexpectedly but just overall doesn't make a lot of sense. Is there a logical explanation or is there likely a mistake been made and my next bill gonna show as staring from June 6th and I get charged for what's already been paid for?  Trying to figure out how to contact anyone to get answers from ID is like finding a needle in a haystack! 

2
andewhite
Legend
1 year ago
I
Newbie
iDNewbie123Newbie
asked in Ask a question.

SIM card only order not received

Ordered SIM-only on 09/02/23 and have received all other emails (direct debit, order confirmation, contract documents) but no email from DPD or anything concerning dispatch of my order. I do not want to pick up another order from a Currys store, so please can you advise how to resolve this from this forum.Transaction Number: [REDACTED]Many thanks.

1
Tom
iD Mobile Employee
1 year ago
M
Civilian
marina16Civilian
asked in Ask a question.

Data has been lowered

I joined recently with 12gb data, now my first bill has been generated and i realised my new allowance is 7gb. Why has it been lowered if my monthly cost is the same? Thank you

4
M
Civilian
1 year ago
E
Newbie
EmBNewbie
asked in Ask a question.

PAC transfer

Hey, I’ve entered all my details to transfer my old number with a PAC code, etc, but it is saying ‘There is an issue with your PAC’ Please can you help me? Thank you [REDACTED PICTURE] 

4
Rory
Newbie
1 year ago
Jason Stone
Newbie
Jason StoneNewbie
asked in Ask a question.

replacement sim activation

Hello Good afternoon. I have picked up a replacement sim from a curry's store. I lost the original one without having used it. I do not remember the number and am thus unable to activate it myself online. Can you help me with activation please.

1
andewhite
Legend
1 year ago
Itssarah
Newbie
ItssarahNewbie
asked in Ask a question.

direct debit

My direct debit says it’s been taken but no money comes out of my account even though there is money in there 

3
andewhite
Legend
2 years ago
H
Civilian
HelpsacredhartCivilian
asked in Ask a question.

not recieving confirmation sms

Like many others on this forum I am having problems recieving 2fa texts, bank texts, PayPal texts etc Haven't found a successful resolution in the forum. Shocking that ID mobile do not have a contact helpline no. Mods please contact me to resolve this issue or I'll be leaving ID. Thanks

2
Rory
Newbie
2 years ago
S
Newbie
ShinkouNewbie
asked in Ask a question.

phone upgrade arrived but box and seal were open and no upgrade gift

Phone upgrade arrived but the phone box was already open, how the phone didn't fall out or get damaged I will never know, also the gift that I was meant to get with it was not delivered. Scared to use new phone in case of tampering etc

1
Tom
iD Mobile Employee
1 year ago
bago76
Newbie
bago76Newbie
asked in Ask a question.

no account

I have had an email as I am due an upgrade but my id log in details saying it has been closed 6 months ago

5
L
Newbie
1 year ago
Tony Olivelle
Civilian
Tony OlivelleCivilian
asked in Ask a question.

Joining Id mobile

Hi thereI’m looking to join from SKY mobile and have 3 phone numbers to port over, SKY have given me a single PAC number for all three phone numbers.Questionhow do i know which SIM card will be for which number? i want to port over after 3/12 which is when the contract with SKY expires do i need to enter the PAC number at the time of purchase or can this be done at a later date?A speedy response would be appreciated as I’m looking to take advantage of Black Friday dealsRegardsTony

2
Mohammed
iD Mobile Employee
1 year ago
Vladimir Mujica
Newbie
Vladimir MujicaNewbie
asked in Ask a question.

Why does my plan period change and they keep the same data

My phone plan was from the 21st of one month to the 20th of the following month. I changed my payment date and my new plan is from the 21st of one month to the 13th of two months later. I mean, I had 30 days in my first plan and now 53 days and with the same GB of navigation. please explain to me

3
Kash
iD Mobile Employee
1 year ago
A
Newbie
anagerbera2014Newbie
asked in Ask a question.

Unlimited plan

I would like to ask the following. I have had an “unlimited” SIM only plan for a few years now. I pay £20 a month. I have seen on the ID mobile website that the unlimited SIM only plan is  £18.  Why am I charged £2 Pounds more?, what can I do  so that I pay £18  (instead of £20)? Thank you.

1
Kash
iD Mobile Employee
1 year ago
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