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5384 Topics

Emma P Howell
Newbie
Emma P HowellNewbie
asked in Ask a question.

I've had a letter stating I owe money to an account I did not set up

I received a letter stating I owe money but I have never set up an account with you. I thought it was a scam but now received a letter from a debt collecting company. I have no way of contacting you as have not customer number etc. Please can someone help! 

2
Tom
iD Mobile Employee
1 year ago
3b3cca3
Civilian
3b3cca3Civilian
asked in Ask a question.

I've had a fraud account made in my name

Hello,i am trying to get in contact with someone from ID Mobile to report a fraud but it is the most difficult thing.I have just found out that someone has created a fraudulent account under my name. This was created 2 months ago and its now effecting my credit score. I need this rectified ASAP.I have contacted Action Fraud and i now want to speak with someone from ID Mobile, a human preferably.Please assist as soon as possible, as you can imagine this is extremely distressing.

2
Tom
iD Mobile Employee
1 year ago
Steve Callard
Newbie
Steve CallardNewbie
asked in Ask a question.

signal crackly and cuts out

On calls the line is so bad I need to get people to hang up and ring again very frustrating indeed I need good signal as a vulnerable person I need a good line. This phone is a Samsung galaxy  21 FE and is brand new could you send me a new sim so I can try the new sim if the problem continues I may have to send phone back or cancel this account. any help would be much appreciated 

3
Tom
iD Mobile Employee
1 year ago
Melissa Harding
Newbie
Melissa HardingNewbie
asked in Ask a question.

I've ordered an iPhone 13 Pro Max and I still haven't received it?

Hello I ordered the IPhone 13 Pro Max on 03/10/2022 and it was showing it was in stock and I would receive the delivery next day. I then had a further email to say they had taken payment for the phone but it was now out of stock so they would let me know when it was available. I have since had no correspondence.  Please can you let me know when I am expected to receive my phone as I am going away shortly and would like to have it before. many thanks

2
Tom
iD Mobile Employee
1 year ago
R
Newbie
RCJNewbie
asked in Ask a question.

Can't send texts tho I can receive them and voice calls are fine.

I bought a cheap SIM for my son to use walking to school. It had some data and unlimited calls and texts.  It’s been a couple of months without using it but he started today.  He can make and receive calls and can receive texts, but not send texts - it just says Failed, with no explanation.I think I need to check the status of the SIM card - if it needs a topup or similar, but I can’t find a way to ask iD about this. Any wise words gratefully received.

5
andewhite
Legend
1 year ago
P
Civilian
Phil 75Civilian
asked in Ask a question.

mifi

Hi, I am in Spain and want to use my phones SIM card in a mifi unit.  The sim works in the phone (roaming enabled etc) but not in the mifi any ideas why? Thanks 

2
P
Civilian
1 year ago
D
Newbie
djspennaNewbie
asked in Ask a question.

USA Roaming

Good morning. We are going to the USA for a few days and need to be able to use my data whilst there. I know all ID Mobile plans use the Three network. Three do something called a “Go Roam” package which charges you £5 per day whilst in USA and it allows you to use all your allowances. Is this something I can get through ID Mobile or do I have to go to Three directly ?? 

2
D
Newbie
1 year ago
M
Newbie
MancmattNewbie
asked in Ask a question.

how to claim free buds google pixel 7?

Hi, there was a time limited offer of free pixel buds on the pixel 7.I've ordered in time, received the phone,but not got the buds.no instructions have been sent either.How do I claim them?

1
andewhite
Legend
1 year ago
M
Rookie
MartychrisRookie
asked in Ask a question.

Unable to register

I am trying to register with ID mobile and also to register the app on my phone. I’ve received several emails telling me to reset PIN etc. I cannot register as it askes for a 8 digit reference number that should be sent to me. Is this sent to my new phone number or my old one? This is unhelpful as I have not received my SIM after a week. I also cannot even find where to get help via chat as it asks for the same 8 digit reference number. If I can’t even ask anybody at ID for an answer I may have to cancel and go elsewhere.

4
Mohammed
iD Mobile Employee
1 year ago
P
Newbie
peterupfoldNewbie
asked in Ask a question.

Adult Content Filtering

Despite my adult content filtering never being on in 2 years I’m now getting redirected to the Three home page. Any idea why this has started?

1
Mohammed
iD Mobile Employee
1 year ago
Adams Tristan
Newbie
Adams TristanNewbie
asked in Ask a question.

no text messages

Help I just ported from vodafone and im not getting any text messages, I turned off the message wifi app stuff but still not getting anything.  Wife tried texting nothing, no OTP no nothing.  Im using a samsung s21 fe if that helps.  Anyone got any ideas???

2
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
laurabuddenNewbie
asked in Ask a question.

Services Blocked

Hi, I paid my bill this morning as I received a text to say payment was due.  It is showing on my account that you have received my payment, but it won’t let me set up a direct debit as it says I have an outstanding balance of “£0.00” and all of my services are still blocked. I am unable to use 5G, telephone or text. I have not received any text or email from ID Mobile to say the payment has been received, but I can see on my online account that it has. Please could this be resolved as a matter of urgency as I use my phone for work. Thanks,Laura

14
Mohammed
iD Mobile Employee
1 year ago
Kim McFarland
Civilian
Kim McFarlandCivilian
asked in Ask a question.

how do i claim my promotional offer

Recently upgraded to oppo Reno 8 pro with offer of free oppo pad air(tablet) how do I claim this ?  

4
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
CrazyNinja101Newbie
asked in Ask a question.

Steam & BattleNet aren't accepting my number for 2FA

Whenever I try to add my IDMobile phone number to my steam account for security measures and to setup 2FA, I get this error:“Unfortunately we are unable to accept VOIP phone numbers. Please enter a mobile number associated with a phone that you physically have in your possession.” Their F.A.Q gives us this:“Why is my number being blocked because it's considered VoIP? - We are unable to accept new VoIP phone numbers on Steam due to them not meeting our security requirements. If your phone number is blocked because it's considered VoIP you will need to find a mobile or prepaid phone number to use on Steam. Select carriers use VoIP technology in their cellular plans and we are unable to support these. Our system will notify you when you enter your phone number if we consider it to be a VoIP number.” Meanwhile, in a similar manner, when I try to add my phone number to my Blizzard BattleNet Account, I get a this error: “Please enter a post-paid phone number.” and their F.A.Q. gives us this”

14
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
Deb sgNewbie
asked in Ask a question.

Paid for phone upfront payment taken phone out of stock update please?

Hi, I placed an order for iphone 13 pro max a few days ago which on your website it did not state was out of stock at the time. I received an email the next day stating phone not in stock and credit check payment will be taken for the phone upfront I have checked my bank account and you have already taken the payment for the phone.Please can you advise as to when I will receive my phone as the direct debit details have been taken too and if I was aware that the phone was out of stock I may not have ordered as need the phone please.ThanksDeborah.

5
Mohammed
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

6 signs that it’s time to upgrade your phone

Is your smartphone struggling with basic tasks? Do you dread going out without a charger? Sounds like it’s time for an upgrade. Unlike cosmetic issues that can sometimes be fixed, processor slow-down and battery issues are inevitable as your phone ages. There are loads of warning signs to watch out for, so we’ve popped a few of them in this handy list. If any ring true, it’s time to consider how long you’ve had your phone and if it’s still up to the task.  1.Failing battery and random shutdowns  A sure sign that your phone’s on its way out is when the battery life starts to fail. Smartphone batteries are made with lithium-ion and can go through 300-500 full charge cycles before they start to deteriorate. After that, they tend to only hold between 70-80 % of their original capacity, eventually losing the ability to recharge altogether. If your phone randomly starts shutting down, it’s time to think seriously about replacing it. The last thing you want is to be out and about with an unus

1125499
M
Newbie
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

How to beat your post-holiday blues

Let’s face it, sometimes you get back from holiday and feel like you need another one. As soon as you’re back to the commute on a rainy old Monday morning, it can seem like you’ve never been away.So, we’ve put together a few hints and tips, together with helpful links and apps, to help you beat those post-holiday blues and arrive at work with a positive attitude. And, if you haven’t been away yet, read on, a little pre-holiday planning can make it much easier when you get back to reality.1. Get organisedAfter a long, lazy holiday, that alarm on your first morning back can be tough. So, make things easy on yourself with a little planning the night before. Choose what you’re going to wear, get your bag ready for work, find your security pass, etc.And make to-do lists of what needs to be prioritised on the first day or week. There are some great apps, like Evernote Wunderlist or Trello that can help you with this kind of prep and planning.If you haven’t been away yet, you can get organise

4469101
S
Newbie
1 year ago
Vicki Louise Hopkins
Newbie
Vicki Louise HopkinsNewbie
asked in Ask a question.

How do i get a second SIM contract

Hi, I've just joined ID mobile and I'm trying to get a second sim for my sons phone, however I'm struggling with how to do this, I tried to order it but its telling me I'm unable to upgrade yet, even though this isn't what I'm trying to do. Can someone please help me with this? Thanks. 

5
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
Dani0707Newbie
asked in Ask a question.

carrier settings not identified so cant access network

I’ve recently transferred over from EE and everything was working fine - number transferred over fine. Then today got a pop-up asking if want to keep old number and I said yes. Now I seem to be locked out of the ID network! Carrier is not identifying with ID please can someone help? 

3
D
Newbie
1 year ago
U
Newbie
username1212Newbie
asked in Ask a question.

Data has stopped working

Unlimited data SIM has stopped working. Suspect some bar needs lifting, as I have had the SIM for one month now. Tried in 3 different devices and it’s the same.

3
Mohammed
iD Mobile Employee
1 year ago
Kim Pears
Rookie
Kim PearsRookie
asked in Ask a question.

not receiving calls and network issues

I am at the end of my teather I’ve had family trying to call me and it’s just blank as if it’s been blocked even on Wi-Fi calls, I’m getting really fed up now I’ve gone onto the links to contact someone and they are not able to link me as it’s not a valid link. In all my years of being with other companies this has to be the worst. How do I speak to a human being to speak to someone about the problems I’m encountering. I’m so very very frustrated 

1
andewhite
Legend
1 year ago
L
Rookie
LilzDad73Rookie
asked in Ask a question.

Been asked to call iD Mobile re: new order.

Hi,I placed an order for a phone yesterday and received an email today saying [iD Mobile] still need to speak to me about my order, then I got an email straight after that with my contract summary and info (which I then confirmed to have read and agreed). I tried calling the number given to me but hung up after waiting over half an hour on the line; there was no advising what number in the queue I was in - it wasn’t much incentive to stay on the line and I’m quite busy.Does this sound like I’m going to be turned down for the contract then? FWIW I have good credit rating, nothing untoward on my report. So a bit confused by all this. Hopefully someone here can advise.Many thanks.

5
L
Rookie
1 year ago
AJW1966
Civilian
AJW1966Civilian
asked in Ask a question.

Final Demand Notice - for a Service I've Never Had, nor Requested?

Hi, I’ve received a Final Demand Notice for Telephone No. 07401 603610 I’ve never requested, nor even enquired about, a service from ID Mobile - so I don’t know what it is but know it’s not mine!  The Bank Account number given for the DD in the initial setup is not mine either. Can anyone suggest what I should do next, please? Thanks, Alan

2
AJW1966
Civilian
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Meet the Google Pixel 7 family

All you need to know about Google’s new flagship phones, Pixel 7 & Pixel 7 Pro.Google has unveiled two new flagship stunners, the Pixel 7 and Pixel 7 Pro. We had a chance to get up close and personal with them recently, so read on to see what makes them so special.Dazzling design and displayGoogle is sticking with its distinct Pixel design. No surprises here. So just like the Pixel 6 phones, the Pixel 7 and Pixel 7 Pro have the unique camera bar running right across the back. The new metallic finish is definitely more stylish and subtle than the older Pixel 6 version though, and the bar now blends nicely into the frame.The rest of the back is glass, giving it a real quality feel. You’ve got a few colour options. For Pixel 7 you can go for Obsidian (black), Snow (white) or Lemongrass (a pale yellow). For the Pixel 7 Pro, you’ve got the choice of Obsidian, Snow or Hazel (grey).The Pixel 7 has a 6.3-inch display, so slightly smaller than the Pixel 6’s 6.4-inch display. The Pixel 7 Pro

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iD Mobile
iD Mobile Employee
1 year ago
S
Newbie
SandradianeNewbie
asked in Ask a question.

Friend Referral Activation

HiI've had an email showing my referral reward has been activated but I can't see the gift card details.What am I doing wrong?

2
Tom
iD Mobile Employee
1 year ago
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