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5416 Topics

R
Newbie
ResidentSDNewbie
asked in Ask a question.

Upgrade to "new customer" deals

id Mobile are currently offering 60Gb of data for £10 a month and, according to the terms and conditions the “Promotion is available for new and existing customers.” I am an existing customer on a 30Gb £10 a month 30 day contract and when trying to upgrade my plan via “My Account” I can only upgrade to 40Gb of data, not 60Gb.How can I upgrade to the 60Gb for £10 plan?

1
R
Newbie
2 years ago
M
Civilian
Marianna FodorCivilian
asked in Ask a question.

International calling

Why can't i make an international call?  What to do?

1
Rory
Newbie
2 years ago
Ross Hunter
Newbie
Ross HunterNewbie
asked in Ask a question.

Is it possible to move number to another network but keep ID sim active?

I would like to move my current phone number which is on an ID sim 24 month contract (ive had this number for years) to a new network (BT Mobile- for work purposes) but keep my ID sim active with a new number , is this possible? 

1
WelshPaul
Legend
2 years ago
C
Civilian
capitalcity22Civilian
asked in Ask a question.

PUK code required!

 ‘SIM is now disabled. Enter PUK code to continue. You have 10 attempts remaining before SIM becomes permanently unusable. Contact your network operator for details.’ Basically: I need a PUK code as soon as possible please. Thank you!

1
andewhite
Legend
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

The iPhone SE3 - 2022Blog

The iPhone SE3 is the perfect combination of some of Apple’s best iPhone features, in a surprisingly compact package. The screen’s only 4.7”, which is really comfortable to hold - perfect for teenagers or anyone who doesn’t feel the need for a huge screen. The SE3 clocks in far smaller than the 6.1 – 6.7” you’ll see on the iPhone 13 models, and that smaller screen comes with a smaller price tag. Let’s dig into what there is to know about this latest generation of the iPhone SE. PerformanceThe iPhone SE3 is powered by Apple’s A15 Bionic chip – the same as the super-powerful iPhone 13 series. Sounds technical (because it is) but let’s break down what an A15 Bionic chip actually does for your phone:- No waiting around for apps to load- Works with the operating system (iOS) and battery to get you more battery life- Makes the iPhone SE3 all-around fasterSnap awayThe SE3 has one camera on the back, and one on the front – keeping it simple but without compromising on quality. Apple’s cameras

25111
nilesh1979
Rookie
1 year ago
G
Civilian
GiovannaCivilian
asked in Ask a question.

Incorrect colour handset

Hi,I have just ordered a pay monthly contract and noticed within the confirmation email that it’s not the colour I had selected/chosen.I am not an ID Mobile customer yet and don’t have a phone number or ID to use for live chat or phone help login.How do I go about changing the colour of the handset please?Thanks

1
andewhite
Legend
2 years ago
Lynne58
Civilian
Lynne58Civilian
asked in Ask a question.

Unable to get password as the sim card is not enabled

I bought a contract in order to buy a phone on monthly terms.  The sim card was never used (and I assume not activated unless the shop did it) and as a result I am unable to cancel the contract as I cannot receive messages of the password used at the time to register the account.  Any assistance will be greatly appreciated.

1
andewhite
Legend
2 years ago
J
Newbie
Joseph92Newbie
asked in Ask a question.

awaiting phone delivery

I recently ordered a new phone and said the item is out of stock but I haven’t received an update and payment has been taken when can I expect to receive the phone? If it’s available in a different colour I would be open to changing it. 

1
andewhite
Legend
2 years ago
N
Newbie
NatseNewbie
asked in Ask a question.

No pin

I am unable to use my sim, i have no clue when the sim only contract even started and I haven't been given any pin in any emails. I also cannot use live chat as the page doesn't work. I don't know what to as I am going to be billed but I can't make calls, text, or use my mobile data. 

1
andewhite
Legend
2 years ago
I
Civilian
IanraymondCivilian
asked in Ask a question.

Help

I need my new service provider ( idmobile) to configure my iMessages quickly before I go insane

1
andewhite
Legend
2 years ago
Susan Prior
Civilian
Susan PriorCivilian
asked in Ask a question.

no call capped limit reach but paying for unlimited minutes

Hi I cannot make calls, getting message to say capped limit reached but my contract is unlimited 

1
WelshPaul
Legend
2 years ago
Russel
Newbie
RusselNewbie
asked in Ask a question.

Pac code not being accepted

Hi I have just joined IDmobile today, got my new phone and trying to request old number to be ported over with PAC code.Getting a message to say Pac code is not accepted and try again. I have checked with my provider and the Pac code is correct, please can someone help me sort this as don't want to be paying for two contracts and carrying two phones. Thanks

1
Russel
Newbie
2 years ago
D
Newbie
davidrobinson97Newbie
asked in Ask a question.

Upgrade Query

I have upgraded my plan from a sim only to a with phone contract through the ID mobile app but a new sim with a new number has arrived.  On the app my plan is still at the sim only price too so it looks like my upgrade has been processed as a new plan rather than an upgrade.  Does anyone know if there is a way to get this corrected?

1
andewhite
Legend
2 years ago
Ronnie Lindsay
Civilian
Ronnie LindsayCivilian
asked in Ask a question.

Daughters Mobile issues

Hi my daughter is having issues with her phone it is in my name but neither of us can contact idmobile for help. 

1
andewhite
Legend
2 years ago
C
Civilian
Chunky79Civilian
asked in Ask a question.

Stock delivery

When will you have the iPhone 13 pro max in stock

1
Rory
Newbie
2 years ago
zeedudette202
Newbie
zeedudette202Newbie
asked in Ask a question.

Network Down

About a week or so ago there were some power cuts in my area and I had no signal for 3 days. I considered getting in touch then as I need my phone for work. However the issue fixed itself (I was told a pylon was down).  This week it has been down again, making work very difficult and obviously my personal enjoyment is now non-existent whenever I leave the house. I have friends on the 3 network who have been either refunded or given updates on when the issue will be/was fixed.

1
andewhite
Legend
2 years ago
C
Newbie
Cobi MossNewbie
asked in Ask a question.

Refer a Friend Offer

I sent my dad the refer a friend link and he's signed up. I now have his order number but cannot find where or how to submit it so we both get our rewards?! Can anyone help? I've asked on the generic Refer a Friend thread but no one from iD has responded. Thank you!

1
Rory
Newbie
2 years ago
D
Newbie
dominic wattersNewbie
asked in Ask a question.

Out of plan charges on bill are incorrect

My out of plan charges are charging me £4.80 for texts to India; however, none of these texts ever delivered. As such, these should not be charged.  How can I get my money back?

1
andewhite
Legend
2 years ago
Z
Newbie
ZoZo85Newbie
asked in Ask a question.

Issue with DD and changing plan

Hi, I want to change my plan. It seems my Direct Debit has been cancelled (a couple of payments bounced I think) I paid all debt on the account. I click on change plan, it says i cant because i have no direct debit set up so i click to set one up but then get a message saying i cant set up a direct debit because I have a balance of £0.00 on the account. Can someone contact me so that I can get a direct debit set up most importantly and then so I can look at what plans I could change to please? Thanks, Zoe

1
Rory
Newbie
2 years ago
T
Civilian
TGBCivilian
asked in Ask a question.

Crypto Currency

Will ID be accepting Crypto to pay for bills ?

1
Rory
Newbie
2 years ago
Sam Francis
Newbie
Sam FrancisNewbie
asked in Ask a question.

Can I request an early bill Pdf ASAP for use as proof of address?

I am moving back in with my parents and have cancelled my contract with my broadband provider. They need evidence of my new address (utility bill), and my mobile contract  is the only utility I’m retaining. I need to show a utility bill by their debiting date of 25th April in order to avoid an early termination surcharge of nearly £300. However, my regular ID Mobile bill seems to be issued on the 28th of each month, and I can’t use a previous bill as I’ve only just changed/updated my biling address. Is it possible to request an early bill to be issued as soon as possible/before 25th April? I’d be extremely grateful for any advice on this. Many thanks - Sam

1
Rory
Newbie
2 years ago
L
Newbie
lozmich12Newbie
asked in Ask a question.

iPhone 13 Order Status

Hi there,I recently ordered the iPhone 13 128GB Starlight which was in stock at the time of purchasing, and have since received an email informing me that my order is ‘out of stock’ or on ‘pre-order’ despite payment being taken. I am enquiring as to when I can expect my order to be dispatched.Many thanks! 

1
Rory
Newbie
2 years ago
F
Civilian
FionaqCivilian
asked in Ask a question.

Upgrade

I need some help with an upgrade.Id like to keep the existing contract (and phone) and start another contract with the upgraded phone.I assume the existing one is now a SIM only as I've had it 2 years .

1
Rory
Newbie
2 years ago
S
Newbie
Sad567Newbie
asked in Ask a question.

Not had my refund

I brought a phone back in February that I returned the next day as I was advised by ID mobile it was the best thing to do. They have had the phone back and confirmed this, I waited two weeks for a refund of anything I paid. They said there was a processing issue and it was now fixed and to wait 3-5 working days. I waited longer and contacted again to be told that the person before had not processed it again and was assured that it would work this time. Still no refund. I contacted again and was told the same thing, waited again…. Still no refund. I contacted last week and was told that the financial team would be in contact within 24-48 hours via email.  It’s been it’s been over 90 hours and nothing. I need someone to take over this and find out what’s going on as no one seems to know. 

1
Rory
Newbie
2 years ago
B
Newbie
beanzlNewbie
asked in Ask a question.

data roaming in Germany not working

I've tried it earlier today already but there was no option to reply.I'm in Germany just now. With id mobile I get only 2g (no data) when I use o2.de. when I use an EE Sim on the same phone at the same place I get full 4g. I have done everything that was suggested already like turning off the phone for 10 minutes, selecting one manually, data and roaming is enabled on the phone. I have also turned the roaming and international service off and back on in my account. I really think there is a problem somewhere and I would reconsider staying with id mobile if that isn't going to be fixed. The only reason I'm with them is the free data roaming. If that doesn't work I will change to someone else. 

1
andewhite
Legend
2 years ago
Terms & Conditions
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