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5407 Topics

J
Newbie
JellywonderNewbie
asked in Ask a question.

error 38

I'm trying to send a payment text and getting an error 38 response. The message would be within my additional charges cap. Please advise.

1
Kash
iD Mobile Employee
1 year ago
Dan svl
Newbie
Dan svlNewbie
asked in Ask a question.

When will my order be in stock?

Hello!Ordered an s21 fe on the 17th (10 days ago) via the uswitch website, did not say phone was out of stockOrder confirmation straight away, upfront payment taken straight away..Couple hours later im told my order is out of stock, despite not being made aware of this when I placed the orderI have a reference number but going round in circles trying to find an answer..?What do i do?Thanks.

2
Kash
iD Mobile Employee
1 year ago
H
Newbie
huggsNewbie
asked in Ask a question.

Account/number switch help needed please

i have in my name an ID rolling contract sim only that my son has used for years now. He is old enough to have a sim in his own name now, so how does he open an ID mobile sim account but KEEP the ID mobile number from my account?so it would be an ID mobile to ID mobile sim only transaction where my ID mobile account would be closed and a new one opened in his name but with “my” old number

1
Kash
iD Mobile Employee
1 year ago
Y
Newbie
yasithdslNewbie
asked in Ask a question.

how much will i be charged for cancelling within 30 days

Hi I purchased a sim only plan last week and I would like to cancel it. Since i am in the cool off period I understand i am not going to be charged any early termination fee, just a fee for what i have used. How can i find out before cancelling how much this will be? Does it calculate using the pay as you go rates for data + messages/calls or is there a specific rate for it, if there is any extra fee at all. Thank you for the help

1
Kash
iD Mobile Employee
1 year ago
Amos Wickens
Newbie
Amos WickensNewbie
asked in Ask a question.

Number port update

Hi my number was spice to be port over to day and not bin done yet 

1
Kash
iD Mobile Employee
1 year ago
D
Newbie
DeeeebNewbie
asked in Ask a question.

Need to change my number asap

Can somebody help please? I’ve tried to live chat but it’s just a chatbot which is not helpful.

8
Kash
iD Mobile Employee
1 year ago
Louise Farr
Newbie
Louise FarrNewbie
asked in Ask a question.

how do I unlock my old iPhone

Hi looking to unlock my old iPhone for a family member so she can enjoy the new Id sim how could I do this please 

2
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
Andrews17Newbie
asked in Ask a question.

whats my IDmobile number

Just switched over to IDmobile and in order to use my PAC code it says I need to enter my IDmobile number I was given but I can’t see that on any of the emails a number given to me, and on my sim it’s an 11 digit number that starts with 23 so that can’t be it either?!?

2
Mohammed
iD Mobile Employee
1 year ago
Thomas Gallagher
Civilian
Thomas GallagherCivilian
asked in Ask a question.

Can I sell my phone?

Hi I currently have a plan but I am past the date of which I can refund it im not keen on the phone im using and was wondering if im allowed to continue the contract using a different handset and sell my current one? Even though im still under contract

2
Mohammed
iD Mobile Employee
1 year ago
Iprejka
Newbie
IprejkaNewbie
asked in Ask a question.

number

Hi all.I got new sim. I'm put PAC code because I need my old number.  So, now after few days when I call I have my old number but when I send an sms, it is sent to me from the number I got from the IDSomebody can help me please?

1
Nikhil P
iD Mobile Employee
1 year ago
A
Newbie
Agk1Newbie
asked in Ask a question.

sim

Can I buy an I’d mobile sim at curry’s?

1
andewhite
Legend
1 year ago
Kerie Grant
Newbie
Kerie GrantNewbie
asked in Ask a question.

Delivery Receipt

Hello I need a copy of my delivery receipt that shows a VAT receipt to help with a promotion of a Chromebook? It was for a Pixel 6  

3
Mohammed
iD Mobile Employee
1 year ago
N
Civilian
nat06Civilian
asked in Ask a question.

Can I port my sim to ID mobile while aborad (EU)?

Is it possible to transfer my old number, onto my new iD mobile sim, while I am abroad with both sim cards in the EU? Or will it only work in the UK? 

3
andewhite
Legend
1 year ago
A
Newbie
Adam101Newbie
asked in Ask a question.

Pixel 6 Pro Chromebook Claim

Hello, I've tired making a claim for the Chromebook offer for my Pixel 6 Pro, I got this response. Unfortunately, we are not able to accept the order confirmation by itself. Please provide either the accompanying delivery note from the package, or the full VAT receipt, clearly showing the order date/date of purchase, the purchased product and the retailers name/logo. I was wondering where i could get such information. Thanks.

2
Mohammed
iD Mobile Employee
1 year ago
Danielle Ware
Newbie
Danielle WareNewbie
asked in Ask a question.

primary and mobile data

I have just moved from EE to iD - I got a new phone as well. I have transferred all apps etc and all fine. I got a PAC code and this has been accepted however now I seem to have 2 networks connecting. I have mobile connection to iD and primary is connected to EE. I turned to phone off and on again and now primary has changed to business. I have 2 signal bars in the top right of my iPhone as well. When I try to make a call it says “last line no longer available - do you want to call with one of your remaining lines?” I have no idea what any of this means. Can you help? 

3
Mohammed
iD Mobile Employee
1 year ago
Ingrid Emmanuel Holdsworth
Newbie
Ingrid Emmanuel HoldsworthNewbie
asked in Ask a question.

STAC code issues

Been trying to use my STAC code for hours to no success.Page keeps displaying ‘We've tried to process your STAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.’All my info is correct and is becoming rather stressful.Please please please can someone help me out!

2
Mohammed
iD Mobile Employee
1 year ago
L
Civilian
Lege RichardsonCivilian
asked in Ask a question.

Is there more than one version of the Samsung S21fe?

The reason I'm asking is because I am looking to buy the s21fe online, but id mobiles has two versions at two different price. One version has "2022" at the end of the name and was priced lower, this was confusing as I though their was only a single version. So is there any reason not to buy the lower priced onehttps://www.idmobile.co.uk/shop/pay-monthly/samsung-galaxy-s21-fe-5g-128gb-lavenderhttps://www.idmobile.co.uk/shop/pay-monthly/samsung-galaxy-s21-fe-5g-2022-128gb-lavender

4
Mohammed
iD Mobile Employee
1 year ago
Amanda Gore
Newbie
Amanda GoreNewbie
asked in Ask a question.

Airplane Mode

Is it necessary to turn Airplane Mode on when abroad or turn roaming data off?

3
andewhite
Legend
1 year ago
P
Newbie
Phil HNewbie
asked in Ask a question.

Issue downloading bills

Have been trying to download my recent bill from ID, I get a message to check my Internet settings. This has never happened before, nothing has changed and never been a problem. Any ideas? 

3
Kash
iD Mobile Employee
1 year ago
pkarucha
Newbie
pkaruchaNewbie
asked in Ask a question.

Problems ordering a new SIM

I received this email. We need to speak to you about your order reference: REMOVED. Some details on your order need to be updated so can you please call our support team on 0207 1391 397. The details that need checking could be:Card/Bank Details – The card and bank details you give should be registered under your own name. Also, your billing address needs to be the same as your delivery address.   Invalid Delivery Address – We can only deliver to your billing address for security reasons. There are also some addresses that we can’t deliver to, such as halls of residence or overseas addresses.   Too many plans ordered – We currently only allow each customer to have a maximum of two iD plans at any one time.   Existing Mobile Number Required – We need this as part of our credit checks, so please make doubly sure you enter your valid mobile number.Our lines are open Monday-Friday 9am until 7pm and Saturday 9am until 5.30pm. Bank holiday opening hours are 9am - 5.30pm. We look forward to y

4
Kash
iD Mobile Employee
1 year ago
S
Civilian
sylviechauCivilian
asked in Ask a question.

Received first bill nut not received SIM card yet.

I have received an email letting me know that my first bill is ready. I haven't received the sim card yet. I cannot create an account to view this bill because it sends a message to the number I cannot connect to as I haven't got the SIM!!! I only made the order on Thursday. The email states the sim takes 3 working days. You should not be setting up first bill until the sim is activateed. I do not appreciate these kind of business practices. My order is REMOVED  number is REMOVED . I will cancel within the cooling off period if this doesn't get sorted ASAP.

2
Mohammed
iD Mobile Employee
1 year ago
Dave Phillips
Newbie
Dave PhillipsNewbie
asked in Ask a question.

need proof of purchase

I require proof of purchase in order to claim a Chromebook from Google from when I purchased a pixel 6. I didn't get very far in online chat. Can I get this emailed to me?

2
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
AlyasNewbie
asked in Ask a question.

PAC code problem

I changed over from GiffGaff to ID on the 14th September, entered my PAC code and all was being processed, the number was supposed to change but it hasn’t. Now my old number isn’t working but it hasn’t been transferred over either so not sure what to do? 

2
Mohammed
iD Mobile Employee
1 year ago
Kim Pears
Rookie
Kim PearsRookie
asked in Ask a question.

bad sig

I am new to iD mobile and have just purchased an iPhone 13 with contract I have had constant bad signal to the extent I have not received important calls, I’m getting so fed up saying can you hear me. Any help I would be grateful for, I have tried the airplane mode also taking the sim out but still no luck😡

6
andewhite
Legend
1 year ago
J
Newbie
JackseckerNewbie
asked in Ask a question.

Direct debit is not being taken, paid manually, now I can't use phone

I recieve a text saying payment is late and log into the app where it says the direct debit wasn’t taken.So I pay manually, which is all cleared within a few minutes.It isn’t giving me the option to add or change direct debit, even though my banking account is fine (paying other things with plenty of money in there so should be working in the first place).An hour later I try to call someone and it instantly forwards to a customer payment helpline saying that I have called the number even though their records show that I’ve paid up to date.So now my phone isn’t working and I have no way to resolve the issue.I also don’t have the option to resolve this next month when I assume this will happen again?

2
J
Newbie
1 year ago
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