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5376 Topics

G
Newbie
Gingerjoe90Newbie
asked in Ask a question.

0330 numbers within call allowance?

Hi, can someone tell me if 0330 numbers are included within the monthly call allowance? (So I won’t be charged for calling a 0330 number)ThanksJoe

1
andewhite
Legend
1 year ago
S
Civilian
susannamoanCivilian
asked in Ask a question.

Porting number

I am trying to port my number but have got this message, even though all the details are correct. I received the PAC code this afternoon. What do I do now?  We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

1
Tom
iD Mobile Employee
1 year ago
I
Newbie
iDNewbie123Newbie
asked in Ask a question.

SIM card only order not received

Ordered SIM-only on 09/02/23 and have received all other emails (direct debit, order confirmation, contract documents) but no email from DPD or anything concerning dispatch of my order. I do not want to pick up another order from a Currys store, so please can you advise how to resolve this from this forum.Transaction Number: [REDACTED]Many thanks.

1
Tom
iD Mobile Employee
1 year ago
T
Newbie
TangoRomeoNewbie
asked in Ask a question.

Issue with porting

I ported my number in November 2022 from Vodafone to ID. All working fine until late December when suddenly I can make outgoing calls/SMS but I can't receive any calls/SMS, and no one has been able to fix it. If someone tries to call, it says my number isn't reognised.Has anyone else had this experience or got any advice?ID just keep saying there might be a problem with the port and Three as the parent network need to sort it, but now mid February and no resolution in sight. I'm also told I can't leave, as to port away wouldn't work either.Help!

1
Kash
iD Mobile Employee
1 year ago
Valeriec71
Newbie
Valeriec71Newbie
asked in Ask a question.

summer in usa

My son is lucky enough to be spending 10 weeks in New Jersey this summer, we’re not sure if he’ll have much access to wifi. Is there  a good way of him being to send messages, WhatsApp etc back home? He’s on a monthly plan

1
Kash
iD Mobile Employee
1 year ago
Ian Broom
Newbie
Ian BroomNewbie
asked in Ask a question.

Partial Port

My previous number from Tesco was ported yesterday i.e 15th February 2023.The Tesco contract ceased at 10.30 am but since then I cannot receive any incoming calls or texts.Please can you help 

1
Kash
iD Mobile Employee
1 year ago
VicSween
Newbie
VicSweenNewbie
asked in Ask a question.

14 Day Cooling Off Period Cancel

Hi, I would like to cancel my sim only deal. I am within my 14 day cooling off period.

1
Kash
iD Mobile Employee
1 year ago
Matthew Ozonu
Newbie
Matthew OzonuNewbie
asked in Ask a question.

Double bills

Hi all,Pls find attached details and evidence of payment of £32 twice on 4th of April 2022 which u ONLY consider once. From all indication it means I paid £64 on same day and u consider that as once. My id number is Kindly amend the credit to reflect in your account 🙏 Regards and hope that will not stretch into another four months before possible solution.Matthew Ozonu for Mobile no belonging to my Daughter.

1
Kash
iD Mobile Employee
1 year ago
A
Civilian
AlicanteCivilian
asked in Ask a question.

What is excluded from unlimited plans?

Hi, could you please confirm what is excluded from unlimited plans?  

1
Mohammed
iD Mobile Employee
1 year ago
Janet Waite
Newbie
Janet WaiteNewbie
asked in Ask a question.

pac code doenst work and hiw do you actually speak to someone

Just joined and want to switch my number . All ok at Plusnet end but I’d mobile rejects saying not recognised . I cannot speak to anyone . Live chat link brings up code 404.hopeless company so far . Set up an app . Register and passwords . All done and still Hopeless 

1
andewhite
Legend
1 year ago
Don Towe
Newbie
Don ToweNewbie
asked in Ask a question.

text message problem

When I send a text message I get a “ message failed” warning. However most times the message does go through. The problem is I never know for certain if the recipient get my message

1
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
JMSankeyNewbie
asked in Ask a question.

Currys voucher not recieved

Hello, I’ve recently upgraded my contract to purchase the Pixel 7 which comes with a £100 Currys voucher. I have not received said voucher nor had any communication from id regarding it, when will I receive my voucher please? 

1
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
aidanmcdonagh22Newbie
asked in Ask a question.

I would like to cancel my contract, I'm within my 14 day cooling off period

I am within the 14 day cooking off period, I would like to cancel my contract please.

1
Mohammed
iD Mobile Employee
1 year ago
EmmaJ
Newbie
EmmaJNewbie
posted in Ask a question.

proof of porting

My insurance company would lielproof of porting as I’ve have annoyingly been paying for my old phone and not this one. I need evidence of my old iPhone being upgraded with you. My old phone was purchased 26/12/19 which was an iPhone 11 which apparently originally had the number 07312129371  which I changed to 0795581028. I now have an iPhone 13 with 07955810281 has I upgraded with you.  when I joined I was given the impression that my insurance was valid on my new phone. I amextremely dissatisfied that when that I phone my insurance I was told I was not covered for the iPhone 13, but my iPhone 11!! I am now requesting the information so I can request a refund of my insurance. 

1
Lauren
iD Mobile Employee
1 year ago
M
Newbie
Mafe ValenciaNewbie
posted in Ask a question.

£100 f

I had a £24.99 monthly contract I got it 1 month ago ( I’m new in this company ) , then they’re charged me £100 for extra data ? Why there did not tell me ? I want to cancel my contract now 

1
Tom
iD Mobile Employee
1 year ago
M
Newbie
MisterphilNewbie
asked in Ask a question.

too many direct debits being taken

I have 2 id mobile sims that I and my son use. Recently checked my direct debits and see that there are 3 debits going out rather than 2.Please would you let me know how I can check which 2 correspond to the active sims, and then cancel the third.I'd also like to see about getting a refund for the third DD, as I'm not sure how it has ended up being activated.Thanks. 

1
Kash
iD Mobile Employee
1 year ago
Ryan Pelle
Newbie
Ryan PelleNewbie
asked in Ask a question.

cancel contract

Hi - I would like to cancel my contract. I’m still within the cooling period. The data is just too slow for my liking and I can’t be bothered having to deal with it every time I’m out. Can you help pls? 

1
Kash
iD Mobile Employee
1 year ago
G
Newbie
Gac1984Newbie
asked in Ask a question.

proof of purchase

I am struggling to get proof of purchase for new upgrade to claim laptopCan anyone help.Thanks

1
Lauren
iD Mobile Employee
1 year ago
William Harlow
Civilian
William HarlowCivilian
asked in Ask a question.

sim only and new s23 contract

I ordered a sim only from you but cancelled within the time limit but have been charged 5.63. I also tried to take a contract out for a s23 instead with you through car phone warehouse and you rejected it wondering if it had anything to do with previously cancelled sim only? 

1
Mohammed
iD Mobile Employee
1 year ago
Susan Powell
Newbie
Susan PowellNewbie
asked in Ask a question.

i have had an account opened fraudently in my name

I have had an account fraudently opened in my name and have received a final demand 

1
Mohammed
iD Mobile Employee
1 year ago
Suzy Yule
Civilian
Suzy YuleCivilian
asked in Ask a question.

Family member has died and no one will help just send a FINAL DEMAND NOTICE

HOW THE HELL ARE YOU SUPPOSED TO ACTUALLY SPEAK TO SOME ONE???absolutely awful customer service, there is no way to speak to anyone about this they just send a demand for more money to my dead mother???no option for bereavement on the phone line and what are you supposed to do when you are not the account holder shocking display of no support of help available at a very upsetting and awful time for us

1
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
AnnTolin1977Newbie
asked in Ask a question.

Did not receive the phone but have received the powerbank and plug

I have received my plug and powerbank that was ordered when I ordered my phone upgrade. However I do not have the phone and I have received an email stating I'm being charged.  I do have 3 contacts with you Can someone ease help 

1
Mohammed
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

How to lift someone out of lonelinessBlog

Do you know someone who you think might be feeling lonely? If so, here’s something that can really help – the Better Health: Every Mind Matters Loneliness campaign. It’s a government initiative from the DMCS (Department for Digital, Culture, Media and Sport), so let’s dive in and see what it’s all about.What is the ‘Better Health: Every Mind Matters Loneliness’ campaign all about?Loneliness can have a huge impact on our wellbeing. That’s why the DCMS has created the Better Health: Every Mind Matters Loneliness campaign. Its main aim to get people to help others who feel lonely, by raising awareness and encouraging simple actions that can help ‘lift someone out of loneliness’. Because if we do this regularly, we can all help to lift each other up.What can you do to lift someone out of loneliness?If you’d like to help someone feeling lonely, here are some top tips from the campaign:Pay them a visit. Reaching out for a chat and cuppa with a family member or friend is the best way of makin

27861
S
Newbie
1 year ago
Clahan
Newbie
ClahanNewbie
posted in Ask a question.

upgrade 2nd phone

Hi       I have a contract for my son in my name i need to check when i can upgrade his phone is not showing on my account

1
Tom
iD Mobile Employee
1 year ago
A
Newbie
anagerbera2014Newbie
asked in Ask a question.

Unlimited plan

I would like to ask the following. I have had an “unlimited” SIM only plan for a few years now. I pay £20 a month. I have seen on the ID mobile website that the unlimited SIM only plan is  £18.  Why am I charged £2 Pounds more?, what can I do  so that I pay £18  (instead of £20)? Thank you.

1
Kash
iD Mobile Employee
1 year ago
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