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5363 Topics

C
Newbie
canton7Newbie
asked in Ask a question.

Referral status still pending

Hi,As with so many other people here, I referred someone in January, and they’ve paid 3 bills, but the referral status is still “Pending” and I haven’t received any congratulatory email.Could you look into this please?Kind Regards

3
Kash
iD Mobile Employee
2 days ago
M
Civilian
magwebCivilian
asked in Ask a question.

Port in Number

I have finally received my PAC code from my previous supplier, but have not been able to register to IDmobile as the https://switching.idmobile.co.uk/ site reports its down for maintenance and has been for the last 4 hours. Any idea when this will be back online?

2
Kash
iD Mobile Employee
2 days ago
J
Civilian
JR77Civilian
asked in Ask a question.

New SIM

My iD SIM has arrived and seems to be working but signal in top left of screen is switching between iD 4g and iD WiFi call. Is this a setting problem?

3
Kash
iD Mobile Employee
2 days ago
K
Newbie
Kelly123456Newbie
asked in Ask a question.

Sizeable Charges within Coolling Off Period?

Hi. I’m trying to cancel my Sim Only contract (ordered online) well within the 30 day cooling off period. I’ve tried to do this a couple of times via Live Chat but getting quoted a sizeable cost for doing this. It doesn’t seem to make sense. I haven’t actually received the SIM yet (ordered 3 days ago) so I know it has not been used. No idea how to escalate this to get this resolved so was hoping someone could advise/help.

10
Kash
iD Mobile Employee
2 days ago
T
Newbie
TheRealTomTomNewbie
asked in Ask a question.

In my account I can only upgrade to a new handset

So I am happy with my handset, and was looking at getting Sim only, but in the back end I only have an upgrade option that offers me a new handset with contract.  Any advice?

2
Nikhil P
iD Mobile Employee
2 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Ask a question.

Welcome to the ‘Ask a question’ subforumF.A.Q.

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type (if applicable). If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner). Got a question? Then go ahead and post it below!

10029236
A
Newbie
4 days ago
Andrea HC
Newbie
Andrea HCNewbie
asked in Ask a question.

New SIM, no number

I have transferred from Smarty and bought a new iPhone 15 with an ID mobile SIM. I’m trying to register the IDMobile SIM, but haven’t got an actual number on any paperwork or emails. There was nothing on the SIM packaging either. I’ve tried checking the “my number” in settings, but my old number comes up. I’m absolutely stuck. 

3
Tom
iD Mobile Employee
4 days ago
H
Newbie
HLWalker2Newbie
asked in Ask a question.

Can’t text

So I’ve recently joined iD and switched my number over using a PAC code.I have no issues receiving calls/ texts (that I’m aware of) but I cannot send text messages. I’ve checked my iMessage settings and they’re all linked to right number.Do I have a faulty sim?

5
Tom
iD Mobile Employee
4 days ago
Dannii Carter
Newbie
Dannii CarterNewbie
posted in Ask a question.

PLEASE PLEASE CONTACT ME TO CANCEL MY CONTRACT!

Please I am begging for someone to get in contact with me to cancel my sons contract.I am now getting threatening letters and now affecting my credit score and paying for a phone that we no longer use!!!!  This has cost me a fortune.I cannot speak to a single person and cannot do this online!I would like someone to call me asap and cancel this mobile - this has been going on since last year!It is having a massive impact on my finances!

1
Tom
iD Mobile Employee
4 days ago
M
Civilian
Mikee PCivilian
asked in Ask a question.

Error -0

getting error 0 when texting Australian number. I can receive texts and have sent some in the past but now not sending. 

2
Tom
iD Mobile Employee
4 days ago
Kevin Mallinson
Newbie
Kevin MallinsonNewbie
posted in Ask a question.

phone calls from spain

Can't phone a landline from Spain, my roaming is turned on , when I phone I get a message saying this number is not assigned to a client, tried live chat but don't seem to be able to speak to a human only useless chat bots any ideas 

11
Tom
iD Mobile Employee
4 days ago
Lewis Nicholson
Newbie
Lewis NicholsonNewbie
asked in Ask a question.

phone

Hi my phone has not been on for over a week I’ve noticed you’ve not took the money out my bank account when it was there? Is there any sort of problem? I can’t get onto the app to pay it says please bear with us. I have never paid it through the app it normally just comes out of my bank so I don’t know what’s going on?

2
Tom
iD Mobile Employee
4 days ago
V
Civilian
vicmutsCivilian
asked in Ask a question.

WHEN IS MY NUMBER SWITCHING?!!!!!!!

I provided my PAC number almost a week ago when I signed up to iD. I was sent am email confirming my switch date of 11/04/2024. It's now after 11pm and my account still has the number given by iD. This is turning out to be the worst experience. My contract with my previous previous provider has been cancelled, I cannot use my old number as it has not switched yet and I DON'T WANT THE NEW iD number. I've been with my old number for over 15 years and I've switched providers over those years with no trouble at all. My contract with iD has started yet I can't use any of their services because my number has not switched. I've been unable to talk to any human. It looks like this is a common thing. This is for any iD humans out there when is my number switching?!!!!!!! I need to cancel if this doesn't happen very soon. I don't want to change my number to the iD number.

2
Tom
iD Mobile Employee
4 days ago
J
Civilian
JagosPhoneCivilian
asked in Ask a question.

Having difficulty claiming the voucher for Refer a Friend

Hi 👋 I would be grateful for some help. I have gone through all the right steps on the Refer a Friend scheme (the one where we both receive £30 curry’s voucher) but I am having trouble:a - finding the account number that I have to submit to claim the reward b - when I try to click the link in the email iD sent, it just takes me back to the original Refer a Friend sign up page and I’m just going round in circles.Please could a member of the iD team message me with how to sort this out. Also, I’ve been trying to sort this for many days but the iD website and app have been ‘unavailable due to technical issues’ - I hope I’m not out of time as that would feel unfair! 

1
Tom
iD Mobile Employee
4 days ago
Jakki Shopland
Newbie
Jakki ShoplandNewbie
asked in Ask a question.

Gift voucher

Hello, I order a new phone through the ID app and with the upgrade it said I would receive a £100 Currys gift card. I ordered the phone on Friday the 29th of March and have not heard anything about the voucher?  Kind regards Jakki Shopland 

3
Tom
iD Mobile Employee
4 days ago
Darren Bugg
Civilian
Darren BuggCivilian
asked in Ask a question.

Charged while roaming in EU

I am a new customer to ID Mobile and I recently visited an EU country. When I got back home I noticed I had been charged for roaming. My roaming tab was turned on on the ID Mobile app on my phone. I spoke to someone at ID customer service and she said that when I arrived in Italy I should have “linked up my phone with one of the ID Mobile partners” - but I haven’t got a clue what she meant, and she did not explain it very well. Could someone please explain what I need to do when I arrive in an EU country to ensure that I don’t get charged for roaming. Thanks. 

2
Tom
iD Mobile Employee
4 days ago
Stewart Ferguson
Newbie
Stewart FergusonNewbie
asked in Ask a question.

how to take prenatal control off

Can you please help me take prenatal control off 

4
Tom
iD Mobile Employee
4 days ago
Andyboy
Newbie
AndyboyNewbie
asked in Ask a question.

order stuck on being processed

Ordered new phone for my wife last Thursday and received confirmation email. Heard nothing since whereas my phone came next day. How do I find out the status?

6
Tom
iD Mobile Employee
4 days ago
Daisy01
Newbie
Daisy01Newbie
asked in Ask a question.

How do i change the voice mail recording

Hello. I am new to id mobile and I have to admit to being rather frustrated with the voicemail set up. You have to give the voice box a name with your recorded voice and it doesn’t then make sense with the pre-recorded recorded message and there seems no way to edit it. Can anyone help me please. Thank you.

3
Tom
iD Mobile Employee
4 days ago
E
Newbie
ElliejaggardNewbie
asked in Ask a question.

new customer

I’ve just joined ID today, I went to call someone but it is saying that I’m over my cap? I’ve got unlimited everything and so am very confused. Any help would be appreciated:)

1
Tom
iD Mobile Employee
4 days ago
Minchen
Newbie
MinchenNewbie
asked in Ask a question.

Direct debit transfer

I have been paying for my daughter’s plan, but she is now going to take the financial responsibility on herself as she is earning money.  I have tried to do this through my id mobile account, using her bank details (in her name), but it won’t let me (perhaps because the bank account is obviously in her name, but the phone account in mine). Everytime I try it says’ Oops, something went wrong’, without telling me what. So how do I do it?

1
Tom
iD Mobile Employee
4 days ago
J
Newbie
johnny daviesNewbie
asked in Ask a question.

pac code problems, no signal with new sim

just switched over to id mobile, and already thinking this was a mistake, new phone arrived, popped in the sim, nothing , 24 hrs later, nothing.  how do you actually speak to a real person at id mobile?no signal, no switch over of numbers, so now i have 2 phones which is ridiculous.we didn’t have these problems 20 years ago, so why do we have them now?

3
Tom
iD Mobile Employee
4 days ago
K
Newbie
K83bxt3rNewbie
asked in Ask a question.

Can't create direct debit

My account got blocked last week because my direct debit failed (there was money in the account).The app and site were down and I couldn't login anywhere so see what was going on. My direct debit disappeared from the app (even though my bank had it registered as a direct debit) and I now can't create a new direct debit at all! I keep getting the "Oops, something went wrong" message.To add, I'm on the new version of the app.Need to get this sorted before my next bill which is in a couple of days! Any advice?

2
Tom
iD Mobile Employee
4 days ago
Dilligaf77
Newbie
Dilligaf77Newbie
asked in Ask a question.

Anthing quicker than chat?

I have spent over an hour on chat trying to sort a billing issue. Chat is the only way of getting of someone who can actually help. The only problem with that is, that the ID Mobile staff are dealing with multiple queries at the same time and can take 5-10 min to come back to you. The 1st time I tried to get in contact with ID I couldn't chat as I was driving at the time. It wasn't till I got home 3 hours later I had to get on chat. After over an hour on the chat, it disconnected without my issue being solved. I switched to ID over the disappointment with Three. I feel that are just as bad. So unprofessional. Can anyone recommend how I can speak to a human to get my issue resolved please?

2
Tom
iD Mobile Employee
4 days ago
A
Rookie
andywills8844Rookie
posted in Ask a question.

ID Mobile's signal coverage is just terrible, & getting worse.

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse.It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK.The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere.Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about t

25
Tom
iD Mobile Employee
4 days ago
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